Business ProfileforDelta Hotels Orlando Celebration

Good Morning,I'm reaching out regarding my recent stay at one of your Hotels. We checked in on March 8th. From the moment I arrived, my experience was less than satisfactory. The attendant outside was extremely rude, shouting at guests to move their cars. Despite this initial setback, I decided to proceed with an open mind.Upon entering our hotel room, I was appalled. The cleanliness was abysmal; it appeared as though the floors hadn't been vacuumed in months, with food and grime accumulating in the corners. Furthermore, the toilet was non-functional, with a broken handle, and there were visible water leaks from the ceiling. Paint splatters marred the mirror, and even attempting to contact the front desk via phone proved futile, as it too was dysfunctional. I had to resort to using my cell phone to call.After multiple attempts to address these issues, the response from staff was dismissive and unhelpful. Despite requesting a room change, which was promised but never fulfilled, I waited over 30 minutes without any assistance. Eventually, I had to personally visit the front desk, where I encountered a lack of professionalism from the manager who failed to address my concerns adequately. In the end, I was only offered a refund, with no sincere attempt to rectify the situation.The lack of professionalism and disrespect towards customers at your establishment was appalling. As a frequent patron of Marriott hotels, this experience stands out as the worst encounter I've ever had. Subsequently, we relocated to the ******* Palms, where the ***** contrast in service was evident. Ultimately, it's not about the monetary aspect but rather the level of respect and care shown to guests.I have documented evidence of the unsatisfactory conditions encountered, including photos and videos, should you require further proof.