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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Water running in the tub all night and couldn't be stopped. We called at 9pm when we got back to our room about the water running issue and was told someone would address. We called two other times and finally told they could do nothing about it around 1230am and we were promised a room credit for one of the two rooms purchased for the night, and all we got was the run around. The tub water was running all night and couldn't be turned off causing a very loud noise in the room and keeping our kids up all night so the next day at the park was rough. Maintenance finally showed up at 7am to wake us up after this late night debacle. When I showed them the issue he said he was surprised they didnt reach out to him last night...what a joke. This place is a waste of money and I wish we stay elsewhere. Beware because they tell you one thing and do something else. Also on a side note but less important, they had no towels in the pool area like they said there would be. Don't say you weren't warned and good luck if you stay here. These fools were concerned more about the cost of crediting us for our troubles but not about the endless water running all night. The water was running 10 hours, what a waste.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.