Business ProfileforAdjuster Groups LLC

We are submitting this complaint because we have not been able to get a status or make contact with the adjuster at Adjuster Groups LLC for our claim number ********** with*********** Insurance. On 11/29/2021 we entered into agreement with Adjuster Groups LLC to function as a licensed public insurance adjuster on our behalf for wind and hail loss of our roof. Accompanying them was Restoration First Services and we signed an agreement to tarp the roof. It is now 7 months into the agreement and Adjuster Groups LLC has failed to return our calls and failed to make any verbal contact with us. On 2/1/2022,*********** setup an engineer inspection at our home. It was determined the damage to our roof was caused by wear, tear and deterioration of its life span and that the torn shingles were determined to be caused by mechanical manipulation and not the result of wind or hail damage. Our adjuster at Adjuster Groups LLC, Sixto U******, was copied on the report. We tried to make contact with Sixto to find out if he responded to the*********** and to get a copy of his response. We did not receive a call back nor did we receive a copy of his response. We reviewed the Customer Portal periodically to find status updates. We had no contact from Adjuster Groups LLC until 4/26/2022 when compliance officer Bethzaida R****** (Betzy) called us and said she spoke with the adjuster at*********** who said he is making process with reviewing the claim and should have something in about a week. Betzy said she would contact us in a week but we never heard back from her. On 5/12/2022 we contacted Betzy and requested a status on the claim since we had not heard from her since 4/26/2022 and no one was returning our calls. Betzy said she would submit a claim to Mediation at*********** and there was a status updated in the Customer Portal that this was done. ********** denied and closed the claim on 5/26/2022. We sent an email the Adjuster Groups on 6/6/22 for resolution.