ComplaintsforLegal Aid Legal Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Contacted company via email and phone. Initial transaction was on 8/31/2022 in the amount of $2,590.00 on my ******** **********. Double charged me on 10/10/2022 for another $2,590.00. Made multiple phone calls about the double charge and they just keep telling me it's goes through a third party and your file is on my desk and that it will be taken care of. Richard T***** and Chris W***** whom I have spoken to, keeps making promises to credit my card back. It's been almost a year and now they won't talk to me at all.Business response
09/27/2023
This client was charged for the services we provided. We apologize if you were not happy with the outcome of your cases, If you have any further questions please feel free to contact our office directly. Thank you,Customer response
10/03/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
***** ******I was charged for services on my **** card ending in **** $2,590.00 on August 31st 2022. I was then double charged to the same credit card in the amount of $2,590.00 on October 10th 2022. I brought this to their attention and received at least two excuses, they then apologized and stated they will return the double charge back to my credit card. They never did, and I have documents to prove it on my credit card statement, also I can provide all the dates and times that I have called them concerning this matter.
Business response
10/16/2023
This client was charged for the services we provided. We apologize if you were not happy with the outcome of your cases, If you have any further questions please feel free to contact our office directly. Thank you,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.