Business ProfileforAce Solves It All

On 6/6/24 my ** stopped working. Since I purchased a service agreement with Ace Solves it All I contacted them 6/7/24.The sent a tech out, ****, on 6/8/24. He did his diagnostic and said the main computer board was bad and we needed a new one. I told him to proceed. After three business days without contact from Ace, I called to find out our status. According to ******* in the office. **** NEVER file a report so nothing was being done about my system. I requested to speak to customer **********************. ****** called me back and said ******* was mistaken The report was there and once I approve the estimate we can proceed. The emailed it to me, and I approved it. The next day, **** returned. After a few hours he announced he check ** top to bottom and it works perfectly. I paid hi $783.86 and he left. Two hours later we realize it is not working. The Nest thermostat has an ERROR E74, wiring problem. We call for service again. This time ***** comes out. When I mention ***** report, ***** picks up his work tablet and point to it and says, **** never filed a report. (is someone lying?)***** examined the system and told me the Nest thermostat was broken to replace it. Well that also was not the problem and the ** still does not work.This time they sent out ***. Upon arrival, *** says: ***** is a senior tech. He knows these things better than I do. I dont like Nest and do not work much on them. When I tried to explain what ***** (the senior tech told me, *** yells at me: ***** is NOT god. ***** does not know everything. I DONT CARER WHAT ***** TOLD YOU. Screaming the whole time, in my own house, and telling me I dont know what I am talking about . I am a disabled Vet with PTSD. Because I was getting so nervous I was shaking I asked him to leave. My ** still doesnt work, *** said they will not complete the job. Will not honor service contract or come out again.