ComplaintsforFlamingo Waterpark Resort
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Complaint Details
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Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I just lost my mother in a tragic accident and had to go to ********* to make arrangements, I booked for one night at the Flamingo Waterpart Resort, which came out to $97, I wasnt even there for 10 hours, they charged me $100 deposit that they said would be returned, 5 days later that charge posted to my bank, when I came the hotel they said I was charged for smoking in the room and for having a dog, there was absolutely no smoking in the room what so ever, this place is a scam and the woman I spoke to on the phone to ask why they didnt give me back my deposit hung up on meInitial Complaint
07/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I called the Flamingo Waterpark resort on 6/24 directly to book a reservation and when I arrived to the hotel I was charged again for the room and when I asked about it I was informed that my information was sold to a third party and I needed to contact priceline for a refund. Now the hotel doesn't want to work w priceline to refund the money. And I never gave permission for my information to be sold.Initial Complaint
06/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked the hotel for 2 nights from May 14, 2022 - May 16, 2022. I was fully aware of the cancelation policy and how much I would be charged if I canceled after the deadline. I called the hotel on May 16, 2022, in the morning and spoke with the front desk. I advised that I had a family emergency and would need to cancel my reservation. I asked the representative if I would be charged the cancelation fee for canceling. She advised that I was able to cancel without being charged. I was charged on my debit card, but it would be refunded within 5-7 business days. I went back and forth between the hotel, booking.com, and******** and NOT one person was able to send me a confirmation email of the cancelation, but the hotel informed me that I was not going to be charged and if I was already charged, that I would see a refund. My confirmation no. ******************* I called******** and they had nothing in their system with my booking for the hotel. The only business that had my information was the hotel. They tried to tell me that they were not able to send me a confirmation for the refund or anything about the cancelation which seemed a bit odd. Whoever I spoke to at the front desk gave me cancelation no. ********* and told me to provide that to********. I called******** and they had no idea what that number was. This has been ongoing now for over a month and all I want is my money back. If the rep had told me that I would be charged, I would have found another solution. Please refund me the $150.56. That is all that I am askingInitial Complaint
12/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
When we arrived, we requested late checkout as we always do. The next morning housekeeping knocks on our door but left once I told them I had requested late checkout. Shortly after, a gentleman who they wouldn't give me his name knocked on the door and stated the manager asked for us to leave due to the fact that it was not noted in the system that we had late checkout. I was not happy but agreed and proceeded to get ready. I went to take a shower and was shocked to see a roach in the tub(pictured). So of course we couldn't shower and left the room. I walked up to the front desk and addressed my issues and at that point the lady helping me, which was the only professional person there, offered to add the late checkout but by then we were ready to leave that place. I asked for the general manager's number but was denied my request. Instead a gentleman cam out and very rudely stated he was the director and asked me what I wanted. I realized he had been listening so I told him I just wanted the general manager's number and I would be on my way. He refused as well and stated he could give me his card and left to get his card. As I figured, he came back without one but stated his name was Fabian B****. I also asked for the name of the employee who knocked on my door requesting for us to leave and after asking why I wanted his name, he sarcastically said "John". As I was walking out I could see them talking among each other and laughing. Even when I got into my car I noticed him waving at me and smiling with the rest of the staff. This was the worst experience I've encountered from management, if he really was the director. The way he acted was like he trained his employees on this type of behavior and expected people to complain about these kinds of things. They never addressed the roach problem and instead wanted to grant me the late checkout in that infested room.Initial Complaint
12/14/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This hotel is refusing to give me receipt or letter on letter head to confirm release of deposit of $100. The staff is telling me there is no receipt. My bank is not releasing without it. All I need is proof. They are not willing to work with me. I need to feed my family. It's been 4 days since check out.
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.