Business ProfileforRentyl Resorts

I rented a cottage at the ********************* in *******, ******* July 1-4, 2023. The unit was in less than perfect condition. Our eyeball review of the unit revealed broken blinds in disarray which we expeditiously reported to the management company. We cleaned up garbage on the patio, but, we did not voice any complaints. We departed on July 4, 2023. On July 5, 2023, I received an unauthorized charge on my credit card for $794.50. I immediately contacted the property to no avail. No one returned my phone calls. I called other properties managed by Rentyl, until I reached a woman named *********************** who assured me that she would escalate my concerns to the Director of ***** Services. I heard nothing more that day. The next day I again emailed ****************. I heard nothing more 2 days later. I again emailed ****************. On July 7, 2023, Director of ***** Service, *******************, emailed me stating that they do extremely thorough inspections and they stand by the charges. I emailed him back immediately to inform him that they did not do a thorough inspection prior to our arrival because of the broken blinds in disarray, and the garbage on the patio. I was adamant that we did not turn on the ** and we did not cause the damage, and that it must have been the people who caused the ruckus in breaking the blinds and leaving behind their trash. I specifically requested the exact location of the supposed broken television, but, he never responded again. This charge is fraudulent. I have I have never experienced anything like this in my many, many hotel and vacation rental stays. My family did not CAUSE any damage. It is impossible for anyone to turn on every single appliance, and to actually ensure that they are in working order. The merchant has been unresponsive, and they refuse to even provide any evidence of the damage or that the supposed damage was to that specific unit beyond we say so. Also, they had the audacity to add sales taxes and lodging fees to this charge.