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          Find a Location

          Best Choice Roofing has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileBest Choice Roofing

            Roofing Contractors
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            22 W Monument Ave Ste 2

            Kissimmee, FL 34741-5192

            Get Directions
            Visit Website
            Email this Business
            (407) 766-3888

            Business hours

            8:00 AM - 4:30 PM
            Business Hours
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM

            Want a quote from this business?

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            Customer Reviews

            3.79/5

            Average of 29 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/17/2021

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Best Choice Roofing has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              22 W Monument Ave Ste 2, Kissimmee, FL 34741-5192
              Email this Business
              BBB File Opened:
              1/8/2021
              Years in Business:
              3
              Business Started:
              1/7/2021
              Business Incorporated:
              9/22/2020
              Accredited Since:
              6/17/2021
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Best Choice Roofing Central Florida, LLC
              Hours of Operation

              Primary

              M:
              8:00 AM - 4:30 PM
              T:
              8:00 AM - 4:30 PM
              W:
              8:00 AM - 4:30 PM
              Th:
              8:00 AM - 4:30 PM
              F:
              8:00 AM - 4:30 PM
              Business Management
              • Jeff Olson, Business Manager
              Contact Information

              Principal

              • Jeff Olson, Business Manager

              Customer Contact

              • Jeff Olson, Business Manager
              • Wayne Holloway, Manager
              • Luis A Roca, Qualifying Partner
              • Kyle Swift, General Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hire a trusted roofing contractor to repair, replace roof

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/25/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We hired better choice roofing with the sales man ****** here in *************************************, They completed the roof but they left a complete mess Now to get the facia, gutters and soffit installed they have missed 4 appointments this far They arrived for the installation on of the facia, gutters and soffit on April 25th,They were all day and they decided to stop working because we had another business in the back working on things also and they were supposedly in one anothers way but they didnt even get things done in the front.They left and left all there tools and trash scattered around the house They removed siding that should have never been removed and are claiming to be replacing it with the wood and a screen for the attic They advised my wife they will give the other crew 24 hours and then they would return but we never seen them I then called the supervisor **** who told me oh yeah they guy guy went on vacation so he will return in 2 weeks Then after the 2 weeks I got told he would be here Tuesday the 14th The evening of the 14th no one arrived I then called **** again and he advised me that his guy will return on Friday cause he was still 12 hours away from Florida Friday came and no one arrived My wife called due to her frustration and **** advised her there was nothing he could do and he would be there sometime next week but gave no details My wife and I wanted some compensation due to these troubles and he denied the request We waited until May 24 the Friday and we never seen nor heard anyone during the week that someone was suppose to be here to install I then called **** and he gave me the excuse that something was wrong with the financial part for his worker so they didnt work But yet I still received no phone call And now I get told that Tuesday yet again he will be at my house I asked for some compensation station and he again refused as if our frustration means nothing to him or the company This is the worst experience I have ever felt with
              Read More
              Read 10 More Complaints

              Customer Reviews

              29 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Kat G

              07/12/2024

              My experience with Best Choice Roofing is a 2. Pro: They found enough roof damage that insurance paid for the replacement. They were the only company out of 6 to help like this.Con: Assignment of benefits - During the quote, they had me sign a paper that assigned my insurance benefits over to them. They said I wouldn't have to do anything, and they would handle everything with the insurance company. The insurance company refused to honor the assignment of benefits, which meant I DID have to do everything, as in handling checks and being the go between with insurance when they wanted more money.Con: Their quote was $3,000 over the lowest quote, but because they took the time to find damage I went with them. It was a moral thing, but I shouldn't have. I suggest that people ask every company to look for damage that insurance should cover.Con: They told me that after the roof is done, they pick up debris and nails. They didn't, and I ended up with a big roofing nail through my sandal and into my foot. I had to get a tetanus shot and limp for a week. They then sent out a man with a magnet who found over 50 roofing nails. There was also debris blocking my stove vent, which stopped the fan. After I called they came out and removed the debris.Con: They quoted $12,500+, and ended up getting $13,500+, PLUS $860 for the decking. Right from the beginning they start a phone/text/email campaign to get the two insurance checks, and now the payment for the decking wood, which was $860. They call every day and leave threatening messages, texts, and emails. I sent them a link regarding harassment and the threats have stopped for now. Note: The other companies said no payment till they were done.Con: They replaced decking, which insurance didn't cover. I had questions about the amount and type of wood on the invoice. I emailed headquarters and got no response. They have ignored the questions, and are putting a lien on the house.
              Read 28 More Customer Reviews

              Local BBB

              BBB Serving Central Florida

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