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ComplaintsforMachine Gun America
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Complaint Details
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Initial Complaint
10/30/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Placed an online order and paid on 25th Oct to purchase a firearm - a FN57 handgun and have it shipped to my local FFL for transfer. This is standard procedure for individual purchasing a firearm. It's end of day Oct 29 when I file this complaint. It has been five business days and the item has not been shipped yet. Between 25th and 29th Oct I have tried to reached out 2 times via email and received no response whatsoever. I have also contacted online support chat via their website https://machinegunamericaorlando.com/ and each time was told my item is ready and will be shipped the same day. I also called the store at XXXXXXXXXX on Oct 29 and was told the item is ready to ship and is arranged to be picked by UPS the same day. None of the communication produced results. The UPS record indicates the shipping label was created on Oct 25 and no goods has been received since.Business response
11/15/2021
Consumer Response /* (2000, 6, 2021/11/04) */ This case can be closed. After I called the business many times to check the order status, on the last call the business told me it's out of stock and agreed to proceed a full refund.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.