ComplaintsforBoss Tire Center & Services Inc.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On may 27th I took my 2020 Toyota Rav4 to get a change of rims, I called one day before and they told me a price. When I got to the place I explain to the owner that I didn’t know if the wheels would fit in the car and I wanted to know if I could use those. A mechanic then tells me that they would fit if he modified the center lug but I would have to give him some extra money which I accepted. During the installation the owner up priced me 3 times and I ended up paying $175, I try the car in the parking lot and told them that the wheels were scratching the car and they told me to come back to try it out, they try it and told me to buy some part which they installed and didn’t work, they also cut part of the vehicle traction system and still didn’t fit. They told me to try it out for a few days and give them a call. While driving I noticed the noise, stopped and ask him if he could put my old rims back and he told me that it would take too much time and the mechanic had lost too much time on me. Then a couple bolts from the wheel popped out and I had to go to another place so they’d fix it and drive back home. When I call the owner and informed him he told me that I should know that those wheels wouldn’t fit that car and denied service and told me that they’re not responsable for any damage in the car, I told him that I didn’t know anything about cars and that’s why I asked first, he also took my money after uppricing the service 3 times and also had to give cash to the mechanic for the “favor” which I paid for anyway. I would like to get at least my $172 back, my car is giving problems now and he refused to do anything. $172 paid with my ***** debit card number: **** **** **** **** date: may 27

  Business response

  06/23/2023

  In Reply to the letter received, when a client calls to request an estimate, they are offered an estimate, they are also told that it will not be the final price until they see personally the type of work that is going to be done. When the client arrived, he was informed that in order to carry out the work he had to buy other parts and that it was not guaranteed to work, the technician did not ask for extra money to do the work, he only indicated that the price would increase due to the type of work he did. it was being done to the car. He agreed to take the risk of doing the job knowing that it was not guaranteed to work knowing that he would have to buy additional parts and pay the price he was given to do the job which was $160.00 to which he agreed, the job was done which took around 3.5 hours to complete. In another place where he alleges that his car suffered damage, there are signs in the establishment where he says that we are not responsible for scratches, broken screws or other things that can happen at the time of installation, the client agreed. He did not pay the employee extra for the work, he just gave him a tip for the work he had done because he was satisfied. The work was priced at $160.00 + tax = 172.00. The client can go with his receipt to my establishment for the reimbursement of his money.
  

  With nothing more to add.
  
  
  Boss Tire Center & Services

  Customer response

  07/05/2023

  
  Complaint* ********
  
  I am rejecting this response because:
  

  The information in the response is not accurate. I was not offered an estimate, I was offered a final price. They did not tell me that I had to take a risk I told them specifically that if they weren't sure about it I was not gonna do it because I have zero knowledge in cars , they told me it was gonna work. I never agreed on "taking a risk" I agreed on a job that Boss Tire Center & Services guaranteed. I was never informed about them not being responsible for any damages in the car neither they point out any sign. I was informed that I was gonna need extra parts for the installation AFTER the job was allegedly done, drilled my car part and did not work.

  I would like to accept the refund and call it a day but I do not feel comfortable going back to the establishment because of the bad attitude I received when I called to solve this issue and the false allegations that I'm being accused for in this letter.

   

  if you have a business you should not have to accuse clients of false allegations and made them feel that it's their fault for going to your business you should take responsibility for mistakes that your business made, you are supposed to be the expert not the customer, that's why you are providing a service very irresponsible of you. If we cannot make this work we can start taking legal action and check the cameras that you have in your business.

  I will only accept a ***** transfer or a check for the refund.

  Sincerely,
  
  ****** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩