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ComplaintsforOrange TV Installation
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Complaint Details
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Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Was referred to contractor by City Furniture who furnishes many properties in this gated community. Contacted owner Louis D****** 1/10/22 to install a 5 tier LED chandelier in a 2 story condo. Met him and his wife at this listed address to give him access to install this fixture and for him to set up the scaffolding needed. After installing the fixture he turned it on, and it burned out the LED, because the transformer was not installed. It was noted on the instructions, but not in the diagram which is what he reviewed. He asked for access to return and remove the chandelier and his equipment on 1/19/22 which was granted. He said he would take the box and chandelier with him and order a new one, and let me know when it comes in which should be 3/21/22. On 4/26/22 I texted him to get an update he said it is still out of stock but he would call the vendor to get an update. I then texted him on 5/23, 5/24 and 6/21 along with 2 voice mail messages and he has not responded. I have been patient and understanding, but now the owner is simply not communicating. H The now damaged chandelier is valued at $4k. Without communication to install the replacement chandelier or even provide updates on the status, a consumer can only assume that the business owner may have decided he is not going to replace the chandelier at all. ( I would like to also note, that I sent the owner/vendor pictures of the chandelier, prior to accepting the job, so he could assess accordingly if he could do the job, and bring any necessary equipment required.)
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.