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Find a Location

FTCI Autos has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • FTCI Autos

      1410 E Vine St Kissimmee, FL 34744-3622

    • FTCI Autos

      1308 W Vine St Kissimmee, FL 34741-4049

    Business ProfileforFTCI Autos

    Used Car Dealers
    Multi Location Business

    Current Alerts For This Business

    Advertising Review:
    In July 2019, BBB contacted the business regarding the following statements on the business website:
    "GOOD CREDIT BAD CREDIT NO CREDIT EVERYBODY GETS APPROVED"
    "WE WILL BUY YOUR CAR EVEN IF YOU DON'T BUY OURS."
    To date, the business responded but did not provide further information.

    BBB code of Advertising indicates:
    "No credit rejected"
    The words "no credit rejected," "guaranteed financing," "all credit applications accepted" or words of similar import can imply that consumer credit will be extended to anyone regardless of the consumer's credit worthiness or financial ability to pay. They must only be used when all credit requests are approved.

    Basic Principles of the Code
    The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
    Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
    An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
    Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.


    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers sales of pre-owned automotive vehicles, trucks and SUV's.

    Business Details

    This is a multi-location business.

    Find a Location

    FTCI Autos has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • FTCI Autos

        1410 E Vine St Kissimmee, FL 34744-3622

      • FTCI Autos

        1308 W Vine St Kissimmee, FL 34741-4049

      Location of This Business
      1410 E Vine St, Kissimmee, FL 34744-3622
      BBB File Opened:
      3/26/2009
      Years in Business:
      22
      Business Started:
      1/16/2002
      Business Started Locally:
      1/16/2002
      Business Incorporated:
      1/16/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • First Trading Company Inc.
      Business Management
      • Mo Shafie, Office Manager
      • Mohammed Shafie, President
      Contact Information

      Principal

      • Mo Shafie, Office Manager

      Customer Contact

      • Alex Shafie, Vice President
      • Rigoberto Chapas, Sales Associate
      • Shafie Ahmad, Vice President
      • Mo Shafie, Office Manager
      • Mohammed Shafie, President
      Additional Contact Information

      Fax Numbers

      • (407) 932-3826
        Primary Fax
      • (407) 932-4437
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/25/2022

      Complaint Type:
      Product Issues
      Status:
      Answered
      This is a "FAUDULENT COMPANY" I bought a car to my daughter Friday, June 24, 2022, afternoon, $4,866.85 CASH, including tag and registration. Before 24 hours, engine light and tires on. Blow air into the tires and the light stays on. Saturday, June 25, 2022, When I went to Auto Zone the diagnostic for the check engine light was that the exhaustion system is getting more air than gas. The seller, Rigoberto C*****, told me to take it so they could evaluate it themselves, since they say they have a car service. Being there, I was NEVER offered to scan the car to detect the problem, justifying that I had attitude. It wasn't sheets of paper that I paid you yesterday, it was AMERICAN MONEY AND CASH. How could I not be outraged? Ridiculous! I wanted to cancel everything and get my money back; the Arab owners solved the problem by asking me to leave their office and they refused to give me the proper service, my money back and CANCEL everything.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Fabian P

      1 star

      04/16/2022

      Horrible!! First and last time to go this place. Went to do alignment in my car, when they gave back my car the windshield was broken and they said that I made it.

      FTCI Autos Response

      04/19/2022

      In response to your review, we are sorry to hear about your claim. This is not how we perform our services at our shop. The service requested by you was wheel alignment, which we did. We did not work on the windshield area, nor did we do any other repairs near it. We are sorry that you believe this was done at our shop but when the police officer came to the Shop, he did confirm that this looked as it was done previously, not the day that we serviced your vehicle. Also, you did tell our staff that you had previously been making repairs to your vehicle and these fixtures were in the same area that was affected. The molding between the wiper arm cover and the glass was not installed properly and the molding was off, this appears to be the cause of the broken glass, once more indicating that the job was performed before bringing the vehicle for service at our shop and damaged at that time. If this incident had happened in our shop, we would have responded accordingly and professionally. We concluded this seemed to have been done prior to the date that we serviced your vehicle for the wheel alignment, therefore we hold no responsibility whatsoever. Thank you.

      Local BBB

      BBB Serving Central Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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