Business Profile

Vacation Rentals

Platinum Vacation Villas Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

This profile includes complaints for Platinum Vacation Villas Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

45 total complaints in the last 3 years.
26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We gave ***** ******** business $3969.54. For a rental for March3-31. He can no longer provide this space yet refuses to refund our deposit.We've been requesting this for5 months.He claims he lost too much $$ on his business so cannot give refunds back.This is certainly FRAUD.PLEASE HELP.
Business Response
Date: 02/19/2025
We understand your frustration and sincerely apologize for the ongoing delay in processing your refund. We acknowledge that you have been waiting for several months, and regret any inconvenience this situation has caused.

Due to unforeseen financial challenges, our business has experienced significant difficulties that have impacted our ability to issue refunds as quickly as we would like. However, we want to assure you that we are actively working on resolving outstanding obligations and will provide a clearer timeline for your refund as soon as possible.

We appreciate your patience and will follow up with you directly to discuss the next steps. If you have any additional concerns, please feel free to reach out.

Best regards

Customer Answer
Date: 03/03/2025
We reject Platmum vacations response. We have had no reply from them and feel this letter is not genuine in their attempt to refund our deposit. We have tried calling and emailing them with NO RESPONSE. THEy claim to have financial problems however the deposit We gave them was held for a rental unit they no longer have access to. We signed a contract March 8, 2024 for a rental March 3-31, 2025..today!!
We have a loss of $3 ******* and thst is financial setback for us.Please keep this case open.
*****************************
Customer Answer
Date: 03/10/2025
Date Sent: 3/3/2025 12:29:44 PM
We reject Platmum vacations response. We have had no reply from them and feel this letter is not genuine in their attempt to refund our deposit. We have tried calling and emailing them with NO RESPONSE. THEy claim to have financial problems however the deposit We gave them was held for a rental unit they no longer have access to. We signed a contract March 8, 2024 for a rental March 3-31, 2025..today!!
We have a loss of $3 ******* and thst is financial setback for us.Please keep this case open.
*****************************
Initial Complaint
Date:12/16/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I inherited a condo in ***************/******** Key when my father passed away. The condo had to be completely renovated due to the damage suffered from Hurricane *** in September 2022. I was finally able to rent it starting in late March 2024. Island Attitude Vacations LLC which is owned by *************************** (also goes by **********************) rented my condo for a week in the amount of $2,000.00. The management company has a commission rate of 15%. The individual paid the rent however I was never given the amount owed to me. In speaking with Island Atttitude Vacations, they stated that any rental income is given directly to IPG Professional ********** and they are responsible for paying the rental income to the condo owners. The renter was in my condo from March 28th through April 5th. I contacted Island Attitude Vacations on April 26, 2024 via email inquiring about the rental income. ***** ****** replied the same day and stated she forwarded my inquiry to ***** ******, the president of IPG Florida. Other attempts were made to Mr. ****** with no response. ***** ****** also explained that there were other condo owners that had not been paid as well. After several more attempts, Mr. ****** finally replied on May 7th and said the check would be in the mail by Friday. I have records of all the emails and still no payment despite numerous emals monthly. Mr. ****** replied one more time on October 18th asking how much I was owed. Responded with the amount and still no payment. I also receive a letter from the State of Florida stating IPG did not file my property taxes. I have attempted to contact ****** ****** as well who is the CEO and he never responds to any communication. This company should not be allowed to be in business, and they are stealing from condo owners.
Customer Answer
Date: 12/16/2024
I sent the complaint in regarding IPG Professional Management *** however the response I received was for Platinum Villas. Was the name based on the address location in *********, **? Please advise. I looked on ****** and it appears the *** Professional ***************** address on ************************************** is permanently closed now. Thank you
Business Response
Date: 12/18/2024
Thank you for bringing this matter to our attention. We understand the frustration and inconvenience this has caused and would like to provide some clarification regarding your concerns.

First, we deeply regret the delay in issuing the payment owed to you. The circumstances surrounding Hurricane *** and its aftermath presented significant challenges for many property owners and management companies, including disruptions in operational processes. However, we acknowledge that these issues should not have impacted the timely disbursement of your funds.

Regarding your rental income:
The rental payment for the booking from March 28 to April 5, 2024, was processed by Island Attitude Vacations and sent to IPG Professional Management, Inc. We are investigating why the disbursement to you has not been completed.
The delay in communication and response is unacceptable, and we are working to resolve this matter promptly.

Regarding property taxes:
Filing property taxes is a responsibility we take seriously. If there was an oversight, we will address it and ensure compliance.

We are committed to resolving this matter as soon as possible. Our team is actively reviewing your account to verify the payment details and expedite the process. You will receive an update soon with the status of your payment.

We sincerely apologize for the inconvenience and lack of communication youve experienced. Please know that we are taking steps to improve our processes to ensure situations like this do not occur in the future.

Thank you for your patience and understanding.

Sincerely
Eden
IPG Group
Customer Answer
Date: 12/18/2024

Complaint: 22684490

I am rejecting this response because I have been contacting IPG Professional Managment, *** for 8 months and they refuse to pay. I have emailed the CEO and President with no commitment to pay. Will not be satisfied until the $1249.25 is paid to me. There has been devastation on ************ where my condo is located and IPG is not in an area that was impacted by the hurricanes, so they have no excuses not to pay. Island Attitude management was working with me attempting to get ***** ****** to pay the rental income and he would not even respond to their managers. They booked the reservation but all funds went to *** and they had no control over paying me . Luckily Island Attitude filed the taxes for me once I told them they were not filed and the State decided not to charge me a penalty. I just want to be paid the rental income owed to me. What ***** ****** did is illegal and is considered a felony in the State of Florida. Please keep the BBB complaint open until a check is issued.

Sincerely,

******** ******
Business Response
Date: 12/19/2024
Dear Ms. ******************** you for your response. We understand your frustration and acknowledge the challenges you have faced in trying to resolve this matter.

We are actively reviewing your case and will work to ensure your concerns are addressed. As stated previously, we regret the delays and communication issues youve experienced. While Island Attitude Management and IPG Professional Management, Inc. operate under a shared structure, we are committed to ensuring a resolution for you.

We assure you that your payment remains a priority, and we will provide a follow-up with specific details regarding the status of your funds by [specific date]. We understand the urgency and will continue to work toward a resolution as swiftly as possible.

Thank you for your patience, and we will remain in contact until this matter is resolved.

Customer Answer
Date: 12/25/2024

Complaint: 22684490

I am rejecting this response because your company has had plenty of time to pay me. I want to know the date a check or ACH transfer will be made. There is no date specified in your response. I have waited 8 months since the renter paid your company. It is an unacceptable business practice not to pay the condo owners especially since I am trying to pay for new AC and electrical after Hurricanes ****** and ******.

Sincerely,

******** ******
Business Response
Date: 02/01/2025
Dear Ms. ********************* understand your frustration and apologize for the delay in processing your payment. We recognize that eight months is an unacceptable timeframe, and we take this matter seriously.

At this time, we are working to finalize all outstanding payments and will provide you with a confirmed payment date by the end of the week. If you prefer ACH transfer over a check, please confirm your preferred payment method so we can expedite the process.

We appreciate your patience and will follow up with you shortly. Please let us know if you have any further concerns.

Customer Answer
Date: 02/03/2025

Complaint: 22684490

I am rejecting this response because:

Sincerely,

******** ******
Customer Answer
Date: 02/08/2025
IPG Management still has not paid me the amount owed and it is going on 11 months. The State of Florida Attorney General suggested I file a lawsuit. Is there anything else that you recommend since the company will not pay me? Looking for your recommendation. Thank you.
Business Response
Date: 02/19/2025
We appreciate you taking the time to share your concerns. We understand how frustrating it must be to experience delays in receiving your rental income and difficulties in communication.

Island Attitude Vacations and IPG Professional Management have a responsibility to provide timely payments and clear communication to property owners. It is concerning to hear about the delays you have encountered, and we sincerely regret any inconvenience this has caused and will continue to work on this matter to ensure a resolution is reached.
We hope this issue is resolved for you as soon as possible, and we appreciate your patience in working through this challenging situation.

Customer Answer
Date: 03/02/2025
*** has not resolved this issue. I still have yet to be paid my rental income. Please reopen this case. If not I can open a new one. Thank you.
Customer Answer
Date: 03/10/2025
Date Sent: 3/2/2025 9:44:08 AM
IPG has not resolved this issue. I still have yet to be paid my rental income. Please reopen this case. If not I can open a new one. Thank you.
Initial Complaint
Date:11/04/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 30, 2024 we notified IPG Professional Management, Inc., *************************************************, Fl of our intent to terminate our Exclusive Short-Term Rental Management Agreement on our house located at ******************************************************************************* effective May 19, 2024. The contract was terminated due to communication issues, turnover of property managers and failure to send us money due us upon our request. *** has also failed to send us a final Income/expenditure statement, although our record show they owe us $ ********. We also contacted them in early March requesting money due us and again in June to no avail. On November 3, 2024 we sent an email to **************************************** ****** ******** (******@ipgflorida) and to tomodati@ipgflorida (property manager) once again requesting payment. We will follow this up with a letter. Any help you can provide us in recovering the money due us would be greatly appreciated. We understand this is not the first time you have dealt with IPG on a similar issue. The last number I have for ****** ******** the business manager is ********************.
Customer Answer
Date: 11/04/2024
My property Number used by IPG is CDV152 ID ******
Business Response
Date: 11/04/2024
Thank you for bringing this matter to our attention. I am sorry to hear about the frustration and inconvenience youve experienced. Please rest assured that we take your concerns seriously and are committed to addressing them in a prompt and satisfactory manner.

Upon reviewing your account, we acknowledge the termination of your management agreement on May 19, 2024, and understand that there have been delays in fulfilling the payment and providing the final income/expenditure statement. We apologize for any inconvenience this has caused and are taking immediate steps to ensure this issue is resolved.

To expedite the resolution, I am following up with the finance and management teams to confirm the balance due and facilitate any remaining payments. Additionally, I will work to ensure that the final statement and any outstanding balance are processed and delivered to you as quickly as possible. You can expect a confirmation of our progress shortly.

Thank you for your patience as we address this matter. Please dont hesitate to reach out if you need further assistance, and I will personally ensure that your concerns are prioritized.

Sincerely,

Eden
Customer Answer
Date: 11/07/2024

Complaint: 22512895

I am rejecting this response because: My property Number used by IPG is CDV152 ID ******

Sincerely,

******* ********
Business Response
Date: 11/07/2024
Thankyou for the information i will relay this to ***** and the team immediately to get this resolved
Customer Answer
Date: 11/21/2024
There has been no contact from *** regarding this complaint
Customer Answer
Date: 12/03/2024
There has been no contact from *** regarding this complaint
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4 January 2024 we paid a deposit to rent a home on ************, ************* from 18 Jan - 22 Feb. 2025. We rented from Island Attitude Vacations whichis owned by IPG Florida Vacation Homes in *********, *** 14 days ( on 4 Oct. 2024) before the expiration of the 90 day free cancellation period we canceled our reservation. I wrote them an email, and sent a certified letter. And Island Attitude Vacations sent them an email all requesting a refund. To date I have heard nothing from them, and have not received a refund.********* ******
Business Response
Date: 10/28/2024

Dear *********,
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration this has caused. I will escalate your case to the appropriate department to ensure it is addressed promptly.

Please know that I will follow up on the status of your refund request and provide you with an update as soon as possible. Your patience is greatly appreciated, and I am committed to helping resolve this matter.

Best regards,
Eden
Customer Answer
Date: 10/29/2024

Complaint: 22477231

I am rejecting this response because:
The response simply says this person will check on my refund. It does not give me a date of when to expect the refund of $10,819. The response appears to me to delay and hope we will forget that we are owed this money. The responder should have gotten the answers for me before responding with this delay.
Sincerely,

**** ******
Business Response
Date: 10/29/2024
Hello **** I apologize for the delay and understand the reason for your rejection. The most I can do is follow up with the appropriate team/department regarding the funds due. Ill do my best to keep chasing up until I get a firm answer for you.
Customer Answer
Date: 10/30/2024

Complaint: 22477231

I am rejecting this response because: I am waiting to hear an answer as to when we will get a refund for this canceled booking. We canceled within the time period to receive a refund. We canceled both by an email from us, an email from the booking agent, and a certified letter. We find the company who manages this property (IPG Florida Vacation Homes) is trying to avoid giving us our $10,819. refund.

Sincerely,

**** ******
Business Response
Date: 11/01/2024
Hi ****, I understand your frustration and I am sorry that the refund is taking longer than anticipated. I will do my best to follow up with the correct team to ensure this gets resolved.
Customer Answer
Date: 11/05/2024

Complaint: 22477231

I am rejecting this response because: the company has had 3 weeks to respond. They are delaying giving me an answer, which is inexcusable. We are owed a refund of our deposit of over $10,000.

Sincerely,

**** ******
Business Response
Date: 11/22/2024

Dear Mr. ************************ you for your response. We acknowledge your concerns regarding the delay in addressing this matter. Your refund request for the deposit of over $10,000 is noted, and we sincerely apologize for any inconvenience caused by the extended timeframe.

Please know that we are committed to resolving this issue promptly. I will escalate your concerns immediately to ensure a resolution is reached without further delay. A follow-up response will be provided to you as soon as possible.

Thank you for your patience, and we appreciate your understanding.

Sincerely,
Eden

Customer Answer
Date: 12/02/2024
This business (IPG Florida Vacation Homes) has made no effort to resolve this complaint. the only response I received from them was that they were passing my complaint on to the administration to resolve and I have heard nothing back as of 2 Dec. 2024.
I received a notice a few days ago from BBB that your attempts to resolve the complaint were unsuccessful and that you would be closing the case as unresolved.
I'm not sure why then I got this notice?
I have reported the company to the Office of the Attorney General.
Thank you,
**** ******

Customer Answer
Date: 12/03/2024
This business (IPG Florida Vacation Homes) has made no effort to resolve this complaint. the only response I received from them was that they were passing my complaint on to the administration to resolve and I have heard nothing back as of 2 Dec. 2024.
I received a notice a few days ago from BBB that your attempts to resolve the complaint were unsuccessful and that you would be closing the case as unresolved.
I'm not sure why then I got this notice?
I have reported the company to the Office of the Attorney General.
Thank you,
**** ******
Initial Complaint
Date:09/17/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We entered into an agreement with a local company *************** whose parent company is *** to manage rentals of our condo in *********, **. We are owed $9,550 for rental of our unit in March and April of 2024. We have called a dozen different numbers and emailed repeatedly with absolutely no response. The local company *************** says it's out of their hands and is leaving us to deal with it.
Business Response
Date: 09/17/2024
Hi *******,
Thank you for reaching out. I understand how frustrating this has been for you, and Im truly sorry for the lack of communication you've experienced. Ill do my best to raise your situation with ***** and push for a resolution regarding the $9,550 owed for your condo rentals in March and April.
I know this process has taken far too long, and I will keep advocating on your behalf to get this addressed as soon as possible.

Customer Answer
Date: 09/18/2024

Complaint: 22299079

I am rejecting this response because: as I indicated previously, this has been going on for months. IPG has had OUR money for months and I want it now. None of the ten phone numbers I've been given seem to work or they direct me to another phone number which doesn't work. I have never heard a word from the owners. Pleasantries and promises to raise this problem to the owners are nice but it hasn't seemed to work for the last several months. Resolution is money in our checking account.

Sincerely,

******* ****
Business Response
Date: 09/26/2024
Hi *******,
I understand your frustration, and I want to acknowledge that this has been an ongoing issue for far too long. We are actively working on resolving this matter and will continue to escalate it until it is fully addressed. I know words and reassurances arent what youre looking foronly the payment itself. I will prioritize this and push for a concrete resolution as soon as possible.
Thank you for your patience.

Customer Answer
Date: 10/03/2024

Complaint: 22299079

I am rejecting this response because: I haven't received my money. We will close this complaint when we received $9,550 in our checking account.

Sincerely,

******* ****
Business Response
Date: 10/24/2024
Hi *******, I understand you want to keep the case open until you receive the funds, I have once again raised your request to my superiors in order to get this settled ****.
Customer Answer
Date: 10/30/2024
*** collects rent from a customer. They should deduct their commission and send the remaining money to the property owner. They decide to keep 100% of the money and not give the owner anything. We filed a complaint and they replied that they understand we are frustrated and will see what they can do. We still have not received a *****! Now you tell me you want to close the complaint because they responded and we were not satisfied! We will be satisfied when we receive our money! Closing the complaint seems to be letting them off the hook with no action on their part.
Customer Answer
Date: 10/31/2024
IPG collects rent from a customer. They should deduct their commission and send the remaining money to the property owner. They decide to keep 100% of the money and not give the owner anything. We filed a complaint and they replied that they understand we are frustrated and will see what they can do. We still have not received a *****! Now you tell me you want to close the complaint because they responded and we were not satisfied! We will be satisfied when we receive our money! Closing the complaint seems to be letting them off the hook with no action on their part.
Initial Complaint
Date:08/02/2024
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IPG FLORIDA has managed my short-term rental for the last 2 years. My home is 5 minutes from ****** World and it has been full almost every month that we have owned it. We have made very little money in the time we have owned this home due to the fact IPG was showing income coming in barely covering the cost of the utilities. The Month of March IPG did not even show an income in which it had been rented out the whole month except for the last week. IPG was paying my bills late and when we fired them they had not paid my bills for the last couple months and when they did pay the bills they were often late and had late fees attatched. I have reached out several times to IPG to try to get them to pay me money owed and NO ONE WILL RETURN YOUR CALLS.
Business Response
Date: 08/21/2024
Dear *****,
We are really sorry to hear that youre upset and want you to know that we take your concerns seriously and are committed to resolving this issue as quickly as possible.
Our team is already looking into the matter, and will keep you updated on our progress. If you have any additional details or questions in the meantime, please feel free to share them. Your satisfaction is our top priority, and were dedicated to making this right.
Thank you for your patience and understanding.

Customer Answer
Date: 10/07/2024
*******,
Good evening! I am not satisfied with that response! I have made numerous phone calls and no one will ever return my calls !! it has been several months since *** no longer manages my home and they have no intentions of paying me the money they owe me on their own. Please continue to help us woth this situation .

Thank you,
***** *****
Sent from my iPhone
Business Response
Date: 10/14/2024
Hello, I wanted to inform you that due to ongoing restructuring within the company, our phone lines are currently down. We are working to resolve this issue as quickly as possible.
I will follow up with the correct department regarding the funds you are owed and will keep you updated on any progress. We are facing huge delays due to the recent hurricane on top of the days we were were already facing previously

Thank you for your understanding.
Initial Complaint
Date:08/02/2024
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rent my condo out and IPG collected the rental money and was suppose to pay me after they took out their fees. I have not received the rent money for April 2024 payment. I first started emailing the company June 2024 and received one email that said someone will get back to me and let me know when my funds will be deposited. I have emailed them over the last 60 days and do not receive a response. I have emailed the company that makes the reservations for my condo and they forward it to IPG but still no contact. I know that IPG has contacted the reservations company to get my account number for the money, but they should have that because IPG put money in my account in February 2024 for the January 2024 rental.
Business Response
Date: 08/21/2024
Hello ****,
Thank you for reaching out. We want to assure you that we are aware and are actively working to resolve the issue. Due to many internal changes within the company we need some more time to trace the facts and past communications.
We understand how important this is to you, and were doing everything we can to expedite the process.
Thank you for your patience and understanding. If you have any questions or need further assistance, please dont hesitate to contact us.

Customer Answer
Date: 08/21/2024

Complaint: 22084809

I am rejecting this response because you know how much is owed me and whatever is going on within the business should not hold up you paying me.

Sincerely,

*****************
Business Response
Date: 09/05/2024
Hi ****,
I completely understand how frustrating this situation is, and I sincerely apologize for the ongoing delays. While I dont have direct control over the financial side of things, ** doing everything in my power to make sure ***** and the rest of the team are fully aware of the urgency in resolving your payment.
I understand that this has taken far too long, and Im sorry for the inconvenience its caused you. Please know that ** committed to keeping this on their radar and pushing for action as quickly as possible.
Thank you for your continued patience.
Initial Complaint
Date:07/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We appointed IPG to manage my property since Aug 2024, for 11 months, we only received 1 check so far. We still have a balance of $10,000 and change that we are waiting for them to settle. I have been sending emails to the CEO and accounting department but received no replies on how they are going to settle this with me and when.
Business Response
Date: 08/21/2024
Dear ****,
Thank you for bringing this to our attention. Im truly sorry for the inconvenience and frustration youve experienced.
I want to assure you that we are taking your concerns seriously. We understand the urgency of resolving the $10,000 balance and are committed to addressing this matter promptly. Our team is currently reviewing your account and the communication history to ensure that we can provide you with a clear and timely resolution.
I will personally follow up with our accounting department and provide you with an update on the status of your payment. We will be in touch shortly with more details on when you can expect the remaining balance to be settled.
Thank you for your patience as we work to resolve this issue. If you have any additional questions or need further assistance, please dont hesitate to reach out directly to me.
Initial Complaint
Date:07/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We booked a really nice vacation home for my family for a magical ****** vacation. 3 days before arrival I received an email that there was a maintenance issue at the house we booked. So, IPG gave me 3 other options. We accepted one of them. We had a nice time. The house was amazing. We even called them to book another 2 nights which they made very easy. I left ******* to go out of the country and didnt think to check my credit card statement until a few days ago. The $1000 security deposit that was paid to them was never refunded. So I started emails and phone calls a couple of weeks ago. The first initial email response was your request has been forwarded to our accounting team. There was a phone number attached to the email but when I try to call the number, its temporarily disconnected. In fact, all the numbers I have for them on my correspondences are temporarily disconnected.
Business Response
Date: 08/23/2024
Dear ****,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced regarding the refund of your security deposit.
I understand that you had a wonderful stay despite the initial issue with the property, and Im glad to hear you enjoyed the alternative accommodations. However, it's unacceptable that your security deposit of $1,000 has not been refunded and that our communication has fallen short.
Please be assured that we are actively working on processing your refund. I have escalated this matter to our accounting team, and we are prioritizing its resolution. I apologize for the difficulties with our contact numbers. We are experiencing systematic changes which are affecting our phone lines etc.

Thank you for your patience.
Initial Complaint
Date:07/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IPG Florida Vacation Rentals owns the property managers who manage the vacation rental I own.Rental revenue deposits due to me have been inconsistent from this company over the past year or so, but now IPG have stopped responding altogether to my emails to them inquiring about payment dates. The last email I received from the president, ***********************, promised I'd receive payment in full Friday, July 12th. Attaching the email. I did not receive payment and not only have I reached out, but the property managers (their operating company) has as well and they have not responded to them either.They've not paid the rental taxes either for several months and have not responded to inquires about the status of their work with the Charlotte County Tax Collector's office.Additionally, their once active website now redirects to a generic vacation franchising site. Your questionnaire asks if a criminal charge has been filed - as I type this, it's becoming increasingly likely that it should be.
Business Response
Date: 08/23/2024
Dear ******,
I hope this message finds you well.
I am writing to inform you that your payment has been successfully processed and sent via wire transfer.
Please check your account to confirm receipt. If you have any questions or need further assistance, feel free to reach out.
Thank you for your patience and understanding.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

This business is not BBB accredited.