ComplaintsforVillas at Fortune Place Condominium Association, Inc.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am reaching out to formally file a complaint against the management at Villas at Fortune Place regarding their handling of my timeshare cancellation request. Despite multiple attempts to communicate and seek a reasonable solution, my efforts have been met with resistance and a lack of empathy.In my recent correspondence with Villas at Fortune Place, I expressed my frustration and disappointment over their refusal to consider my request for a timeshare cancellation. Understanding that they are not legally obligated to accept a deed from me, it is disheartening to see such a rigid stance from the management, especially after significant financial investment in the property. The imposed maintenance fees of $8,684.38, under my current circumstances, are both unjust and financially burdensome. Additionally, the requirement that hardship considerations are only based on medical conditions is unduly restrictive and lacks compassion for the complexities of life's unpredictable nature.It is with a heavy heart that I seek your intervention in this matter. I believe that Villas at Fortune Place should revisit their policies and adopt a more humane and flexible approach to accommodate their clients, especially during challenging times. Their current policies are not only unfair but also alienate and distress loyal customers like myself, leaving us with no viable alternatives.Thank you for your attention to this matter. I am earnestly hoping for a resolution that considers the interests and hardships of timeshare owners.

  Business response

  08/01/2024

  Good afternoon,

  I was forwarded this issue for response:

  This owner has been delinquent for several years, was actually in collections and we now have it back in house. Owner sent us an email 1/8/24 outlining concerns.

  We responded 1/8/24 (same day) outlining our processes and what was needed to consider the transaction. We have a fiduciary responsibility to all our owners 

  as well as legal guidelines and statutes to follow. The owner has not responded to our communication and followed up with you and stating we had not responded.

  Mr. ****** should review the information sent to him and contact our office directly with any questions and the potential to deed back after requirements are established and completed.

  877.77.8600 ext. 209. 

  Thank you.
  

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to share the experience we have had since we purchased from this company, Villas at Fortune Place. Our experiences with this timeshare have led to a significant financial burden and ongoing stress rather than the enjoyable investment we were promised. Initially, we were attracted by the promise of a free vacation stay, ************ tickets, and a complimentary dinner. Your sales representative was very persuasive, assuring us that this purchase would be an outstanding investment opportunity with the potential for future profit or rental income. However, these promises have not come to fruition. Our attempts to use the timeshare have been thwarted by time constraints and the high costs of travel to *******. The purchase and maintenance fees have become a financial strain, hindering our ability to meet regular bill payments. While the company has managed to sell a few of our weeks, the returns were disappointingly low, far from the profitable venture we were led to believe in. As we age, our desire and ability to travel to ******* have lessened, making the timeshare even less beneficial. Efforts to sell the timeshare through various companies have been unsuccessful. The annual maintenance fee has escalated over the years, exacerbating our financial difficulties. We do not wish to pass this burden onto our children. The stress and financial hardship this timeshare has imposed on us are far from the dream we were sold at the meeting. Therefore, we kindly request that you address this issue promptly. The cancellation of this timeshare would alleviate the financial and emotional burden that has been weighing heavily on us. We look forward to this company's understanding and swift resolution to this matter.

  Business response

  03/15/2024

   

  Good afternoon,

  In response to your concern:

  My ***** Services Team show we responded to your certified letter with our guidelines on what to do for a potential return of your deed.

  As a guideline we do not take back or resell deeds as we are not a sales team. We are a management Team that operates the resort and have fiduciary responsibilities to all our Owners.

  Again, the letter sent to you outlines the process to follow and the ultimate decision on approval rest with the ***** of ********** If a hardship case is shown (medical or financial) the *** reviews and decides accordingly.

  Please follow the letter guidelines to further your request. Again, there is no guarantee the *** will approve the deed back.

  If you have further questions, please contact ************. (extension 211).

   

  Thank you,

  *****

• Initial Complaint

  12/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction with the experience we have had with our ownership at Villa at Fortune Place. My wife and I initially invested in this property under the promise of a great vacation value, but unfortunately, the reality has fallen far short of the expectations set during the high-pressure sales tactics used to secure our ownership.Over the course of twenty-plus years, we have only been able to visit the resort twice. This is a ***** contrast to the rosy picture that was painted for us during the sales process. The rising maintenance fees associated with our ownership have become increasingly burdensome and are proving to be challenging to sustain, especially as we approach retirement age and transition to a fixed income.Compounding our financial strain are unexpected health issues that my wife has developed, which now prevent us from traveling. The associated healthcare costs have added an additional layer of financial stress, making it even more challenging for us to meet our obligations.As we approach retirement, our goal is to reduce financial burdens and obligations to ensure a comfortable and stress-free retirement on a fixed income. Given the circumstances outlined above, we find ourselves in a position where continuing our ownership at Villa at Fortune Place is no longer feasible or reasonable.Therefore, I am formally requesting the cancellation of our contract with Villa at Fortune Place. I understand that there may be procedures and terms outlined in the agreement, but I am hopeful that, given the exceptional circumstances we are facing, an exception can be made.I look forward to a swift resolution to this matter and appreciate your assistance in facilitating the cancellation of our contract.

  Business response

  12/27/2023

   

  ******************,

  We are the management company that represents your HOA for Villas at Fortune Place, with that said we value all our owners and understand life situations occur.

  Not sure why you had difficulty making reservations as we have availability throughout the year.

  Our Resort as a process does not take back deeds as in the **************** it is considered "real property" and is under ******* Statutes and legal guidelines.

  We do have a process for you to complete to have a deed back considered by the *** who has the final say. In addition, we show your last payment was in 2018 and are severely delinquent.

  The *** requires all accounts to be up to date to even consider a deed back. I recommend you contact our office to discuss by phone your potential options. 

  I am confident we have sent letters prior to you being submitted to collections to try and resolve prior to that submittal.

  Unfortunately, our hands are tied with you being at collections and a discussion would be needed. 

  Office ************ please contact us after January 1, as we are closing the end of the year at this time.

  *****

   

   

• Initial Complaint

  12/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We are writing to express our concerns and dissatisfaction with the timeshare agreement we currently hold with Villas Fortune Place. We're reaching out to request a cancellation of our timeshare contract due to several reasons that have led to an unsatisfactory experience.Firstly, we were recently informed that we are in collections with Aspen, but we've received no such notices or communications regarding this. We would appreciate it if future matters concerning our account could be addressed directly with us, without involving third parties.Secondly, we felt that the initial presentation to purchase the timeshare was high-pressure and left us feeling as though we had no other option than to agree to the contract. The details of the contract were not adequately explained to us. Had they been, we likely would have chosen not to proceed with the agreement.Following the purchase, we have experienced nothing but frustration when trying to communicate with your office. Our calls are either put on hold indefinitely or transferred to departments that cannot assist us. We sent emails and no one responded. The combination of these experiences, including what we perceive to be dishonest practices and poor business ethics, has led us to the decision to terminate our contract with your company.We kindly request you to provide us with the necessary information and procedures to cancel our timeshare at Villas Fortune Place. We believe that this is the best course of action given our circumstances and hope that you will assist us in resolving this issue promptly.Thank you for your immediate attention to this matter. We look forward to your response and a swift resolution.

  Business response

  12/18/2023

   

  Good afternoon,

  *************** to your concern:

  Our records indicate we received information. 9/11/2023 and responded 9/26 via mail with our guidelines for potential deed back and information needed to be considered.

  We as a normal process do not take back deeds as we have financial responsibilities to all owners. We value all our owners and realize there are at times extenuating circumstances that need to be reviewed.

  The letter sent to you outlined the process and we need the information to be able to review and discuss with the *** who has the final decision.

  As far as not receiving the invoices sent the address, we have on file is PO Box **** (I have left off state to not release complete address). If this is not correct you will need to advise us accordingly.

  You mentioned Aspen so someone must have spoken to our office or Aspen. You are with the collection company as you are past due. We send numerous invoices/reminders prior to taking the step of submitting to a collection company to give ample opportunity to resolve as it does not benefit us to utilize a collection company and in addition increases the cost to our owners.

  If you have further questions, please contact my office/me ************

   

   

• Initial Complaint

  12/04/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We are writing to express our deep concern and dissatisfaction with our current timeshare agreement with this company. Despite numerous attempts to terminate this agreement, we have been met with roadblocks and a lack of responsiveness that has left us disheartened. Our initial trust in this company's sales team was based on the promise of an affordable and rewarding vacation experience. Regrettably, this has not been the case. Instead, we find ourselves burdened with mounting financial stress and disappointment as the reality of the situation falls short of what we were promised. Our concerns and pleas for resolution have been conveyed through previous correspondence, but this company has so far ignored our valid issues. The root of our predicament lies in the initial sale of the timeshare, and we have been pushing for accountability from this company. Life circumstances, including retirement and a shift to a fixed income, have further complicated our situation. The escalating fees attached to this contract are no longer sustainable for us. We have made numerous attempts to re-sell this ownership but to no avail. It is disheartening to realize that we cannot even give this away. Given our experience and current circumstances, we deserve to be given the option to exit this contract. We demand this company stop brushing us aside and reach out to us with a real solution for terminating this contract.

  Business response

  12/12/2023

   

  Good afternoon,

  *************** to this concern as a follow up and response.

  Our records indicate that we have responded to you with the needed steps to for us to review your request. We have not received additional information from you and cannot move forward without that data.

  We have a fiduciary responsibility to all owners. And must safeguard the overall owner base. Your Timeshare is real property and as such has legal guidelines and statutes' that govern our approach.

  Again, our records indicate we have responded on several occasions with this overall process. Those processes have not changed.

  If you have further questions I can be contacted at ************

  Customer response

  12/13/2023

   
  Complaint: 20956627
  
  I am rejecting this response because:

  We have been following all of the commands from this company. We submitted back in September all of the information that was requested from us. The only response we received was being completely denied and ignored. If this company can, please elaborate as to what information it is they as now requesting. 
  
  Sincerely,
  
  *****************************

  Business response

  12/21/2023

  Good afternoon,

  In response we have responded/sent information to you on Four (4) occasions. We have outlined we as a practice do not take back deeds as your Timeshare is Real Property

  and is governed by ******* Guidelines and Statutes. As a management company we represent the *** for your HOA and communicate with them on behalf of all owners.

  We have a financial responsibility to all owners but understand that each owner may have different circumstances impacting their financial position.

  We review each hardship case based on the scenario and discuss with the *** for a final decision but only after we have the reasons "why".

  The *** considers medical and financial difficulties in making their final decision.

  We cannot move forward without the data needed to consider your request.

  If you have further questions, please contact my Team or me at: ************

  Have a good day,
  

  Customer response

  12/29/2023

   
  Complaint: 20956627
  
  I am rejecting this response because the following was never presented as an option.

  We review each hardship case based on the scenario and discuss with the *** for a final decision but only after we have the reasons "why".
  The *** considers medical and financial difficulties in making their final decision.
  
  I have been traveling and only saw this response.

  I will be back in ******* the 4th of January. I would like to discuss this further at that time.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing regarding this timeshare's lack of response to our repeated emails and the unaddressed concerns regarding the condition of their property.During our stay at Fortune Place, we encountered several issues that significantly impacted our vacation experience. Despite clearly communicating our concerns to the management, there was no action taken to rectify these issues. The alleged 'upgrades' to their facilities, which they had advertised, were not evident, leading to further disappointment.We believe that as customers, it is not solely our responsibility to ensure that basic standards of cleanliness, comfort, and overall satisfaction are met. This should be a proactive effort from the establishment. However, we felt let down by the lack of initiative from the Fortune Place team.Moreover, we find ourselves trapped in an agreement that was sold to us under false pretenses. We were promised a valuable and desirable timeshare, but it has turned into a burden that we are unable to sell or transfer.We acknowledge the financial implications for all parties involved. However, it is crucial that this issue be addressed promptly. Until now, our attempts at communication with Fortune Place have been ignored, leaving us with no choice but to escalate the matter to your esteemed organization.We look forward to your assistance in resolving this issue. We believe that your intervention will ensure that the necessary steps are taken to address our concerns and prevent such occurrences in the future.

  Business response

  01/16/2024

  First, I would like to say I was unable to get in when we first received this concern 12/15/2023, with that said please see response summary below:

  We received email from ************ 6//23/2023 and responded 6/26/2023.

  Received email 7/20/2023 and responded 7/20/2023 and 7/24/2023.

  I do not believe we need to repeat our information however the process was outlined, and responses were made.

  7/20/2023 response:

  Dear Mr. ***** *************,
  
  Thank you for your email. As we understand your situation,we do not have any control over your ***** of ********* requirements or decisions.  Your ***** only looks at Dire Medical Circumstances and even then there is no guarantee they will approve the owners request deed back to the Association. As for the condition of the units, did you report any of the issues to the Front Desk? Had you contacted the front desk they would have contacted the Resort Manager and Maintenance Personnel to look at the situation.Then they would be able to address the problems and been given the chance to rectify your complaints and concerns.  I will forward your email to the Resort Manager so he can address the allegations with the conditions of the unit. 
  
  Have a Great Day!!
  Sincerely,
  *****

  7/24/2023 response

  Mr. ***** *************,
  
  Good morning,
  
  I am in receipt of your email. We have researched your last stay in October 2020 and do not show any notes of concerns in our system.
  Rest assured had you brought concerns to our attention they would have been resolved.
  
  With that said I would like to list just a few of the upgrades since your last visit:
  
  All units have updated:
  Living room furniture
  All units (excluding **** building) have new Bedroom furniture
  All units (excluding **** buildings) have new flooring
  Began replacing exterior vinyl on buildings
  Landscape continually monitored and maintained/replaced as needed
  
  In addition we continue to do:
  preventative maintenance
  Flat screen TVs
  Wi-Fi- updated to fiber
  standard appliance change outs (upgrading) and houseware replacements (lamps, dishes, etc.)
  
  I am truly sorry you did not appreciate your stay but encourage you to return to experience the changes and hopefully appreciate your Home Resort.
  
  We understand your financial situation as everyone is under an inflated economy and must find ways to succeed.
  We have a financial responsibility to all our Owners and therefore have legal and statutory guidelines that we must follow and the process outlined earlier is our guideline.
  
  Please reach out if you need any further information/clarification.
  
  In your service for all Owners,
  
  ***********************

   

  Customer response

  01/31/2024

   
  Complaint: 20941654
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 1/28/2024 6:32:19 PM
  Dear ****************,
  
  Thank you for the detailed explanation. It is reassuring to hear about the upgrades and the ongoing efforts to improve the resort. However, our primary concern is not solely regarding the condition of the units, but more about the financial commitment that we are currently unable to meet due to our retirement circumstances.
  
  While we appreciate the existence of the dire medical circumstances rule, we believe that it is quite restricted and does not consider other legitimate and challenging situations such as ours. We feel that there should be more flexibility in policies for owners facing financial hardships, especially those that were not foreseen at the time of purchase. 
  
  We humbly request a reconsideration of our case for a deed back arrangement or any other possible options that could alleviate our financial burden. We hope that our long-standing relationship with the resort and our previously demonstrated commitment as responsible owners will be taken into account. 
  
  We look forward to a favorable resolution that could help us and potentially other owners in similar situations.
  
  Best regards,
  
  *******************

  
  
  Sincerely,
  
  *******************

  Business response

  02/09/2024

   

  Good afternoon,

   

  Regarding your rejection, I certainly understand your position, however we have sent information/process that needs.to be followed to be considered for deed a back.

  We have a responsibility to all owners to be as consistent as possible in following our processes. 

  Please follow the process sent earlier and submit the needed information for consideration.

  Thanks'

   

   

  Customer response

  02/20/2024

   
  Complaint: 20941654
  
  I am rejecting this response because: Insufficient reason of denial. 

  Sincerely,
  
  *******************

• Initial Complaint

  11/16/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to you today to express my deep-seated frustration and disappointment with Villas at Fortune Place. Despite our numerous attempts to communicate with their team and resolve our issues, it seems our pleas have fallen on deaf ears.Over the past two years, we have sent several detailed letters outlining our concerns and expressing our desire to terminate our contract with Vacation Village. The response we've received, however, has been far from satisfactory. The neglect and mistreatment we've experienced over 19 years as loyal customers is concerning and regrettable. We are not only seeking termination of our contract but also reimbursement for payments made over the years, amounting to $15,559.Our experience with the timeshare has been less than ideal. Despite promises of flexibility and luxury, we've often found ourselves settling for subpar accommodations and undesirable locations. Broken appliances, limited availability, and poor views have led to a disappointing overall experience. Furthermore, the 'space bank' plan has failed to live up to its promise.The contract, initiated on January 2, ****, in ************, **, has caused ** significant financial harm. The initial maintenance fee of $494 per year, the cost of the timeshare at $5,000 (paid in full), and the annual increase in maintenance fees were not adequately explained to us at the time of signing the contract.Our unsuccessful attempt to sell the timeshare via ******** *************** only added to our financial burden. After 19 years, we believe it's time to void this plan and seek a full reimbursement of all we have spent on this matter.We sincerely hope that this plea does not go unheard and that we can finally put an end to this ordeal. We look forward to hearing from you soon.

  Business response

  12/12/2023

   

  Good afternoon,

  *************** to your concern and will give a brief summary:

  First, we are a **************************** and did not sell the unit to you (that is a separate entity, however we do manage the business for your association).

  Our records indicate that we have responded to you (a letter I received and forwarded for response) although you may not agree with the process, we are governed by Florida Statutes as your unit is considered Real Property.

  We have fiduciary responsibilities to all our owner base, however, take each individual request and review accordingly.

  I am sorry to say replenishment of your paid mortgage and past paid maintenance fees is not appropriate.

  I cannot respond to your concerns with your space bank as I do not have details regarding such, and we do not oversee any exchange company processes (II or RCI) as that is by owner selection/choice.

  Regarding any fees you have paid to a resell company again I cannot speak to other than we caution all our Owners (in our Newsletter) to be sure and check into the company before utilizing them as often money is paid out and no results are seen.

  Regarding concerns with appliance conditions (not sure if you are referring to your home unit or another location you stayed but we (at VFP) are currently/constantly upgrading different areas and units.

  Most recently: new Bedroom furniture, Living room furniture and vinyl flooring in several units. In addition, we are systematically replacing appliances as needed.

  I only share some of this information to try and show that we are doing what we can and trying to minimize increase to owner fees.

  As you know cost are going up everywhere.

  If you have additional questions, I can be contacted at ************

   

  Customer response

  12/19/2023

   
  Complaint: 20882463
  
  I am rejecting this response because: We appreciate the detailed information you've provided and understand your position. However, we believe our key concerns haven't been adequately addressed. Were primarily interested in finding a way to exit the timeshare contract responsibly without ***************** burden. We understand that it's a complex process with many variables at play, but it's important for us to explore all possible options. We look forward to your understanding and assistance in this matter.
  
  Sincerely,
  
  ***********************

  Business response

  12/27/2023

   

  Please see information stated/sent earlier. The process is needed so you need to respond to our earlier email/letter.

  First, we are a **************************** and did not sell the unit to you (that is a separate entity, however we do manage the business for your association).
  Our records indicate that we have responded to you (a letter I received and forwarded for response) although you may not agree with the process, we are governed by Florida Statutes as your unit is considered Real Property.
  We have fiduciary responsibilities to all our owner base, however, take each individual request and review accordingly.
  I am sorry to say replenishment of your paid mortgage and past paid maintenance fees is not appropriate.

  *****

• Initial Complaint

  11/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to express my strong dissatisfaction and concern regarding our long-standing issue with the timeshare we purchased with Villas at Fortune Place back in ****. We have since paid Villas atFortune Place thousands of dollars. Despite being assured at the time of purchase that selling the timeshare was an option, our attempts to do so were unsuccessful. Over the course of ownership, our utilization of the timeshare has been minimal, with only a few vacations taken at the property. The initial allure of an 'investment property' in an 'up-and-coming area' has proven to be far from the truth, with the location being inconveniently distant from ************ and uncomfortably close to a correctional facility. Recently, we received a letter from this company rejecting our request for timeshare cancellation. The only option we have been given by this company is to sell or transfer the ownership on our end. w Despite our best efforts to rid ourselves of this albatross, including attempts to sell or give it away, we remain shackled to a property that has provided little value for the thousands of dollars we have paid. We have been told they will only assist us if we can prove dire medical issues. If this was the case, we should have been told when this purchase was made that we would not have a tangible way out of this contract. We have fulfilled our financial obligations for our loan, yet we are still being denied an option to exit this contract. We cannot give them away on our end. Due to our experience, we deserve to be released from this contract immediately.

  Business response

  12/13/2023

  Good morning,

  As a follow up to this concern, I tried to respond initially and was not able to access account area. In addition, I sent an email to BBB advising code would not allow access. 

  With that said I am sorry you are not satisfied with your ownership. We are the ****************** for VFP and not the Sales Team so I cannot speak to what happened several years ago.

  Time Share is considered Real Property, and such is governed.by Florida Statutes and property guidelines.

  We did respond to your inquiry outlining our process to be considered for a deed back. The guidelines are in place as we are not a ************** but understand life happens and scenarios change. 

  We value all our owners and try to be consistent in our approach, but again realize each person may have a different challenge. For this reason, we outline the process and need that data to potentially move forward.

  We communicate with the *** and it is their final decision.

  If you have further questions, I can be contacted at ************
  

  Customer response

  12/14/2023

   
  Complaint: 20837784
  
  I am rejecting this response because: I have been doing nothing but going in circles with this company. They refuse to take any responsibility for my experience. Send me the necessary information to proceed with the deed-back option.
  
  Sincerely,
  
  *************************

  Business response

  12/26/2023

  As mentioned in my last response:

  We did respond to your inquiry outlining our process to be considered for a deed back. The guidelines are in place as we are not a ************** but understand life happens and scenarios change. 
  

  We value all our owners and try to be consistent in our approach, but again realize each person may have a different challenge. For this reason, we outline the process and need that data to potentially move forward.
  We communicate with the *** and it is their final decision.
  If you have further questions, I can be contacted at ************

   

  Customer response

  01/08/2024

   
  Complaint: 20837784
  
  I am rejecting this response because: Again, I have been doing nothing but going in circles with this company. They need to take responsibility for my experience and look at me as an individual. They need to not only review my circumstances but, review my experience with their company. Please send me in writing to my email information to proceed with the deed-back option. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction with the Villas at Fortune Place, managed by ***************** regarding their unfair and unreasonable timeshare cancellation policy.We were informed that in order to exit our timeshare agreement, we must provide a doctor's diagnosis of a dire medical circumstance. This requirement is not only unfair but also an unnecessary burden on us. We believe that we should have the right to cancel our timeshare without having to prove a severe health condition.Our dissatisfaction stems from multiple issues we have encountered throughout our experience with this company. From the outset, we were subjected to aggressive sales tactics and were misled about the benefits and value of owning a timeshare. The escalating maintenance fees and increasing costs associated with trading fees, booking fees, RCI membership fees, and more, have turned what was promised to be an investment into a financial burden.Moreover, the location of the resort has been a cause for concern due to its proximity to prisons and bail bond offices, which has made us feel unsafe. The unrestricted access to facilities by local youth has further heightened our security concerns. Additionally, the restrictions and limited availability have hindered us from enjoying the destinations we desire.It is clear to us now that we can plan and execute our vacations at a cheaper rate, with more flexibility and less stress than what this timeshare ownership has imposed on us. Given these circumstances, we request your assistance in terminating our timeshare contract immediately.We feel we were grossly misrepresented during the sales process and taken advantage of. We look forward to your prompt attention to this matter and hope for a swift resolution.Thank you for your understanding and support.

  Business response

  12/12/2023

   

  Good afternoon,

  *************** to this claim as a follow up to our earlier communications with you. Our records indicate we have responded to you on two different occasions outlining our processes.

  This is real property registered in *******. And such has legal statutes that govern our processes to be as consistent.as possible with our owner base.

  We understand dire circumstances arise and we review each owner's concern and review with the BODs for your association.

  Again, in our earlier communications we outlined those steps and only can evaluate your case after those guidelines are adhered to:

  Medical/Financial or other extenuating circumstances.

  I can be reached at ************ if you have further questions. 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩