Business ProfileforCox Air Conditioning, Inc.

this issue started in 2014. we purchased an ** unit from this company with an extra feature of $1800.00 for a 10 warranty that they suggested. we did a credit application through ***** fargo bank for $4800. okay in 2021 the ** went out so we called *** Air to come fix ac, the secretary proceeds to state that she did not have us in her system. well we had the paperwork sent from them. well we paid for nothing. they made an extra $1800.00 that we paid the bank interest on. so we called another company called ONE HOUR AIR, the tech ran our model number and saidthat we did pay for a warranty, but it was never filed by *** Air. so we ended up having to pay about $1000.00 to fix the **, that *** Air should of fixed. in oct 2022 i believe we had to unfortunately call *** Air to come out, they fixed it cost almost $300, but service tech had to come out again and said it was on *** and would dismiss that bill. no we had to pay iy. then about 5 more times they had to come out again, something that was their fault, the last time cost us $700.00. we were charged with having first tech not having right parts so standing around on his phone, then two techs to fix ac then for them to stand around waiting for it until 5 pm. so over 30 minutes first tech to chat on phone, then two to stand around for over 45 minutes for clock to count down. we spoke to owner and he gave us a big discount of $*****. but must have failed to tell his accountant. so i want my $1100.00 remainder from my warranty back that i paid. its not fair for a company to take from their consumers who keep them in business and for *** air to stop sending me bills for late fees that i am not paying. i have explained this repeatedly to her. its harassment. i paid $659.00 and that what owner said with hid whopping ***** discount.