ComplaintsforMicrotel Inn & Suites by Wyndham

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back on June 8 2024 I had to unexpectedly book a hotel due to dcf showing up about my sister and her newborn baby, DCF wanted my sister to stay in a hotel with the baby or they were going to remove the baby from her custody. So I booked an express deal thru priceline.com and when we got to the hotel to check we explained what was going on and everything was completely fine. Well due to certain circumstances I have been forced to again put my sister in another hotel room and so again I booked an express deal for 2 nights thru priceline.com when we got to the hotel to check in everything was all and well. So I paid via priceline.com to extend the hotel for 4 more nights and somehow now all of a sudden the manager has issues extending our stay due to dcf being involved whenever we checked into the hotel on the 8th of June and the **Haul we were renting was repossessed today due to us being scammed out of 4000 dollars for a rental house and we fell behind on the payments. However we were on our way to return the uhaul company anyways to take care of the situation but because of the uhaul company coming to the hotel to repossess the **Haul and the manager saying that because the hotel is "closely partnered with **Haul" they cannot extend our stay. I feel like the hotel is now discriminating against me and my family due to Unfortunate events and my family going thru financial issues right now. I feel like the employees of the hotel are just saying that because they know the employees of the **Haul company personally they are using it to hinder my family.

  Business response

  08/29/2024

  See Attachment

  Customer response

  09/08/2024

  The date that we checked in was June 6 of this year. And the reservation was under ***************************

• Initial Complaint

  09/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  On March 10, I made a reservation for a 1 night stay on March 17, 2022. My plans changed and I called Microtel back the very next day and cancelled the reservation. I did not know that Microtel charged me $113.38 for the room until I reviewed my monthly credit card charges. Due to the timing of the billing cycle, it was May when I realized the erroneous charge. I did not keep the notes I made regarding this transaction. I called Microtel Inn directly numerous times leaving detailed messages for the manager, Afzal R*****. I called Wyndham Customer Care and I was told the franchisee handles it's individual billing issues. My credit card issuer gave me provisional credit and the, with no resolve, they rebilled me.

  Business response

  10/14/2022

  Business Response /* (1000, 5, 2022/09/12) */ BBB Case #:********* Hotel Site #: ***** Customer Care Case #: ******** Hello: Thank you for notifying our office of the concern filed by******* ******** at the Microtel by Wyndham property in Ocala, FL. To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before September 16, 2022. As a company, we're committed to delivering a great experience with every stay with us. Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs. Brenda L******, Customer Care Wyndham Hotels & Resorts, Inc. Office: 888-675-3379 Consumer Response /* (3000, 7, 2022/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the second contact with Wyndham Corporate Cuatomer Care. The first time, I was toldthat I need to resolve with the Ocala Franchise Manager myself. I made numerous attempts with no response. Today is September 16 t approximately 11:30 am EDT. I have not received any contact from the Ocala Establishment. Also Wyndham misspelled both my first name and last name. Thank you, ***** ******* Business Response /* (4000, 9, 2022/09/19) */ BBB Case #:********* Hotel Site #: ***** Customer Care Case #: ******** Dear Contact: Thank you for notifying our office of the concern filed by ***** ******* at the Microtel Inns and Suites by Wyndham property in Ocala, FL. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest's comments have made us aware of an instance when one of our properties did not meet a valued customer's expectations. We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property's management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. The phone number for the property is (352) 307-1166 and the email address is [email protected] Once again, we apologize for any inconvenience this may have caused. Please note our email address has changed. If your offices require more information on this matter, please contact me directly at [email protected] Melissa L******, Customer Care Wyndham Hotels & Resorts, Inc. Office: 888-675-3379 Consumer Response /* (4200, 11, 2022/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received 2 responses from Wyndham - each from a different representative (L******), and each with a completely different and opposite response. Wyndham either stands behind it's name and how customers are treated by establishments using their name - or they do not. I have not received any contact from the manager at Microtel By Wyndham in Ocala, FL, nor have I received a credit reversing their fraudulent charge of $113.38. I am happy to copy each one of the Wyndham representatives when I contact the Ocala Chamber of Commerce, Trip Advisor, and any other conduit for public awareness of this gross injustice and mishandling of my complaint. I do thank the Better Business Bureau for assisting me in trying to resolve this issue prior to publicizing it. Sincerely, ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩