Business ProfileforWalt Disney World Swan and Dolphin

Upon my arrival on Sunday, I was disappointed to find my room in a dirty and filthy condition immediately after checking in. As a result, I requested to be moved to a different room that was clean. However, the new room did not meet the standards expected, and I encountered further unpleasant experiences during my stay. To my astonishment, when I returned to my room today after attending the conference breakfast, I was informed by the housekeeper that my room had been left open. Given the weight of the doors, it is highly unlikely that my room would have been left in such a state. Furthermore, I was asked to swipe my card to gain access, only to discover upon entering that my luggage had been tampered with and belongings gone through. These actions have left me feeling violated and disgusted. In light of these incidents, I promptly approached the front desk seeking assistance and a resolution. Unfortunately, my concerns were not adequately addressed, leaving me utterly frustrated and disappointed by the lack of response. At approximately 3:25 AM this morning, I find myself awake due to the incessant ringing of my phone in my room. Regrettably, the conduct of the manager on duty, Mr. Hershell Baird, has been consistently discourteous and lacking in professionalism. I was asked, “why don’t I just unplug the phone?” It is evident that his demeanor and actions do not align with the esteemed reputation and high standards upheld by Marriott. Why would I be receiving calls to my room constantly at 2 - 3 AM in the morning and you cannot see where the calls are coming from? Considering the aforementioned circumstances, I hereby request a follow up immediately for my stay. The level of dissatisfaction I have experienced during my time at the hotel is inexcusable. I trust that you will now take my concerns seriously and promptly address this matter. I look forward to a swift resolution to ensure that my faith in the Hotel restored. I would not recommend this hotel to ANYONE!

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