ComplaintsforWyndham Bonnet Creek Resort

• Initial Complaint

  02/14/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My wife and I were scammed by those organization. Lied to repeatedly about what we were getting and the price we were going to be paying on a monthly basis. I tried to rescind our membership but the letter was returned saying the address does not exist. We've already spent over ***** and the company wishes to collect another 100/month for a membership that doesn't even guarantee a week rental per year, which was also lied to us about. I wish to warm everybody planning to invest in this company to reconsider

• Initial Complaint

  10/16/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On 05/25/23 Wyndham took out $250 for security deposit for 5 night stay. It was supposed to be refunded and it never went back to my account. I contacted Wyndham Corporate and Local management for 3 months and they never did anything. I have spoken to over 6 different people with no resolve. I also filed a complaint on the room having a major leak, bathtub and toilet leaks and faulty cabinets. I am requesting entire refund of my stay and my security deposit altogether. I am not asking for much but I want my money back.

  Business response

  11/16/2023

  
  Letter received Friday 11/10/2023. After reviewing the financial transactions, it shows that three authorizations were done in May 2023 for $250 for ******** ******* Only one $250 was captured as payment and other 2 has been reversed/released. Please see attachment reflecting confirmation with our I.T. department regarding the preauthorization's and charges made. All transaction are valid.

  Customer response

  11/26/2023

  Wyndham Bonnet Creek mentioned 3 authorizations which was not authorized by me. I am owed my $250 security deposit according to ***** *******'s rules and regulations. For them to just say "All transaction are valid" furthers their lack of accountability. I am seeking my $250 plus half of the amount I paid for the 5 night stay, ($542) since the hotel room had major plumbing issues, floor and pipe leaks, internet outages, loose cabinets, and a huge wasp nest on the dock. I texted my concerns to Bonnet Creek's guest line, during my stay and 2 days after and they pretend they did not see my complaint. If the hotel does not match the room as advertised, I am eligible for a refund. When I addressed this to the front desk, they said they will look into it (never did). They did not even offer to move me to another room, provide free nights stay, discounted rate, or anything. This is the opposite of what I ever experienced in the Hospitality industry.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was offered a timeshare presentation incentive and to reserve that I had to pay $40 and then following was promised and given two certificates instead of 1 for a family of 4 which require two separate transactions. They require a deposit each of $150. The company they subcontract that with apparently is ***** which I have not been able to get on the phone and there is no other way to contact them. I wish a full refund of the deposit of $150 and the $40 for misrepresentation. ***** does not appear to be reputable and the free vacation actually costs more than if I booked outside of this offer. The way the incentives work has left me with a very bad impression of Wyndham and their timeshare business.

• Initial Complaint

  11/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  From October 29th to November 5th I stayed at Wyndham Bonnet Creek Resort. I am a timeshare owner with the company. Upon arrival, I was asked to schedule an "ownership meeting" to discuss points/maintenance fees, etc. On Sunday, October 30th I went for this meeting in which they provided me with alternative ownership options. I provided my social security number upon request because the sales representative stated it was needed "to verify my current ownership" and to "see what I would qualify for". I submitted by SS number and declined everything upon completion of the meeting. When I arrived home, I received a Wyndham Rewards credit card in the mail. At no point in time during our meeting was a credit card discussed, nor did they receive authorization to open a card on my behalf. Additionally, my social security number was utilized to run a credit report without my consent.

  Business response

  12/05/2022

  CASE ID: ********
  RE: BBB Case #********, ***************************
  DATE: December 5, 2022
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  1600 *************************.
  ********, ** 32750
  ****************************************
  
  Sent Via Online
  
  Dear ********************:
  
  A Better Business Bureau complaint was opened for the above mentioned consumer on November 28, 2022. In the complaint, ***************** states that at no time during the sales presentation was a credit approval / credit application discussed or disclosed. The owner states that the only information she was asked was her SSN to verify her current ownership and determine what she would qualify for.
  
  We regret to hear of ********************* concerns and we apologize for any inconveniences she may have encountered.
  
  Please note that it is Wyndham's standard operating procedure for all guests and existing owners who wish to attend a sales tours to be pre-qualified to make a purchase, depending on where the tour is booked, this pre-qualification may occur prior to attending the presentation or while physically at the resort's sales site.
  
  The Wyndham's credit application process is the same across all of our ************************* as at time of sale, new or existing members who are not able to pay for their purchase in full with cash, have the opportunity to apply for financing; approval is contingent on the their credit worthiness. Club Wyndham's application process offers guests the opportunity to apply for Wyndham Financing, Wyndham Rewards *******, ************* Credit or all three, and application process is done electronically via an iPad. A credit application is a form used by potential borrowers to get approval for credit from lenders. Information you need to apply for a credit card: full legal name, date of birth, address, social security number, annual income. Please note that the electronic application does provide the full financing terms and conditions, and credit inquiry disclosure at time of submission. Once submitted guests will either be approved or rejected for financing and subsequent communication is sent directly from the banking institution, whether the consumer opts to make a purchase or not.
  Based upon the information voluntarily provided by *****************, the site's feedback and the credit application documentation, a call was completed on 12/05/2022 to convey the information within the customer summary document; findings show that the mother's maiden name is incorrect and the e-signatures do not match the driver's license provided; therefore the business assumes failure to properly verify the consumer's personal credentials and will reverse the hard inquiry. Along with the hard inquiry reversal, as a good faith gesture we as a business have restored the total points used (*******) for reservation RCO0021789413BR.
  
  ***************** has accepted our resolution and we mutually consider this case closed and resolved.
  
  Thank you again for contacting Club Wyndham.
  
  *************************
  Better Business Bureau Liaison
  ********* Experience Specialist, Owner ***************************************************** Destinations
  6277 *************.
  *******, ** 32821
  Phone: ************************
  *********************
  

• Initial Complaint

  11/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We feel that the sales manager's interaction with us was improper in several areas, and contained several misrepresentations:We were told we could re-sale and even pass on the deed to our children, as we were purchasing a tangible property.He stated that the inventory at Bonnet Creek was sold at a high rate and if waited, we would not be able to purchase at a later time.He told us we could offset all fees with the Rewards card, even though we raised the claim that there were never enough points for that.He insisted we had to purchase deeds to get ownership as real estate could be sold for profit. CWA only has access to properties but does not own anything. He stated that deed ownership would open up properties that were not included with CWA, and would gain better future value and more money in the pocket.We were told that we would gain a rental income of an average of $1200 per reservation because Bonnet Creek is popular due to its location near ************. This did not happen.He insisted that CWA only gives access to properties, but our money was not going towards ownership, which meant that we were wasting the opportunity of investing in real estate.If we had a deed at Bonnet Creek close to ****** we would make a profit if we decided to sell the ownership. We were not aware of other sites which have the same ownerships listed for a few bucks.Again the length of the loan was not discussed.IT was never made clear that this upgrade meant a new term of 10 years. We had purchased 2.5 years earlier and thought that we would still have 7.5 years of paying off the loan. We were led to believe the only change was the increase to mortgage and fee payments.

  Business response

  11/08/2022

  Thank you for contacting Extra Holidays Vacations.
  
  An Extra Holidays Vacations Specialist will respond to your inquiry within two (2) business days.
  
  If your inquiry requires attention sooner, please contact us at **************. Our hours of operation are Monday - Friday from 8am through 10pm EST and Saturday - Sunday from 9am through 8pm EST.
  Warm Regards,
  
  Extra Holidays Vacations
  
  

• Initial Complaint

  10/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My fiance and I bought a deal for a 2-night stay at a Wyndham Resort in exchange for attending a "tour" for "two hours". We arrived at 1pm for the "tour" and it lasted for us until 4:30 pm. The "tour" was actually a presentation to convince us to buy a vacation timeshare. We were asked to write our social security numbers and to show our IDs just to do a quote. We even asked Lesa and Marcelo repeatedly if it was for a credit card and we were assured it was simply "to make a quote". Sure enough, my fiancé received an email shortly after thanking him for his credit card application. The only signature we provided was just to acknowledge we declined the offer (this is what we were told), which made absolutely no sense, but we were desperate to leave because they were trying to corner us 20 something year olds into a 20 year commitment. Lesa saw how angry I was and said, "but you knew it was a credit card application" that was a LIE. She then changed her answer to "it was not an application". This was dishonesty and the bait and switch at its finest. We called the Barclay credit card company and sure enough an application was put in, which we reported as FRAUD. These sales people are pretty much slime/grease balls. Like who does that to a couple of 20 something year olds? The presentation was a waste of the evening and exceeded the 120 minutes promised. We were one of the last one's to leave because they thought they could intimidate us into buying a timeshare. I'm definitely planning on filing a complaint with the federal trade commission. We are seeking a full refund for a 2 night stay and for our time wasted because the presentation went well over 2 hours (we were there until 4:30) and we were subjected to intimidation tactics and a fraudulent credit card application.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On Friday, March 18th, my husband and I were attending a tour of Wyndham Resorts based on an invite extended to us for a future discounted stay. At this tour, we were asked for our social security numbers and license IDs in order to run a quote for a time share. The gentleman giving the tour, Ulysis, assured us that our credit was only being used for a time share quote. I even asked this and was reassured this wasn't going on our credit. The time share purpose was our ONLY discussion, but wouldn't you know my husband and I both were informed later by Wyndham that our credit cards were on their way. We did NOT authorize credit cards for either of us and didn't even sign up for the time share. The only signature we gave was what Ulysis said was being signed to promise our license and SSN provided we're in fact ours and no false information was provided. Call after call, no one from Wyndham is helping us, returning phone calls or addressing this matter. We have disputes with our credit companies and so far Wyndham is not cooperating. I want this fixed; this is MY credit they're messing with and not owning up to. From my experience, it's all a scam and they need to be dealt with accordingly.

• Initial Complaint

  02/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On February 8th, 2022 my husband and I participated in a ClubWyndham Time share presentation at the Bonnet Creek resort in Orlando Florida. After the presentation, our tour representative Souraya ******** asked for personal information to run a credit check only. She reassured me this was only a credit check. This information was used to open a Wyndham credit card in my name without my knowledge or approval. I did not sign any credit card application. I found this information on my Barclay bank site when checking one of my other credit cards. I spoke face to face with Souraya on February 09,2022 and she denied that the credit card had been opened. She told me this card had been denied yet the bank site showed approval for a 13,500.00 credit limit. During our discussion she did reply"oh just cancel it if you don't want it".

• Initial Complaint

  11/11/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Worst Experience of all time. STAY AWAY. this dumpster fire of a hotel cancelled our reservation without warning. it was my daughter's 10th birthday and we planned a great trip to Disney to celebrate it. after traveling all day, we get to the hotel and they say sorry your room was cancelled and there's nothing we can do to help you. the staff is idiotic and rude and don't care about the situation they put us in. we had to pay triple to stay at the only available hotel. I will never stay at a Wyndham property ever, even if it's the last place on earth. I'd rather die. you should stay away from this tragedy of a hotel at all costs

  Business response

  12/01/2021

  Business Response /* (1000, 5, 2021/11/12) */ We have left the guest multiple voicemails and sent multiple emails but have not been able to get in touch with him. Unfortunately we were notified by inventory and upper management the day before check in that they could not accommodate the guest. Since the reservation was booked through a 3rd party, we asked them to relocate the guest and offer new accommodations. Once we pass it onto the 3rd party, we are not aware of how or where the relocation is handled. We truly apologize for the inconvenience this has caused them and we are willing to offer some type of compensation. But we would need to get a hold of the guest to arrange the compensation. Consumer Response /* (3000, 7, 2021/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is patently false. I have an email chain where Wyndham says they will call me on Sunday. I expect full compensation for my troubles. I was hung up on twice by Wyndham on Wednesday night. I finally got some traction by emailing the CEO of the company. They can still make things better but the response to this complaint is false. They did not leave me several voicemails nor several emails. The only way I got any response was to email the CEO. Business Response /* (4000, 10, 2021/11/15) */ A full refund was requested through Expedia (Chase). If you have any question or need an update on the refund, please reach out to Chase, as they collected the full amount.

• Initial Complaint

  11/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My debit card was ripped out of my hand at the sales desk and ran for 40 bucks without my permission...without explanation. Then I was harassed with phone calls and text messages saying I had to spend my time at the hotel at a sales presentation..never agreed to any of it. Payed good money to be here in advanceand 250.00 security deposit which is yet to be refunded. Plus a Bonnet Creek Restaurant server added her tip on the check then re ran my card for an additional 10 bucks that was theft again. Spoke to the manager was told its my Banks problem,sorry for my bad luck...was told by a hotel manager that if I didn't do as he said he was keeping the 40 dollars stolen from me..trying to strong arm me to steal more money from me. I'm disgusted an appaled at the behavior of these young adults..the CEO should be on American GREED.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩