Business ProfileforFirst Federal Bank

I was working with broker ******* ******* on a home refinance for over a month. I was told by ******* that we would be closing on or around May 5th 2023. I was contacted by ******* on Thursday 05/04/2023 saying he was passing my loan to another First Federal broker **** ******. After speaking with ****, I was informed that my loan was no where near being completed and I had been lied to for the past month. I called First Federal to register a complaint and they basically told me they did not no why ******* had told me the loan was ready to close and that they could try to help me but it was going to take awhile since half the paperwork had not been completed. I was also informed by the First Federal manager that ******* was on a cruise and was not able to be reached to try and figure out what was going on. So basically the said sorry but it is what it is and did not try to correct the wrong. I want to know how a company can operate like this when dealing with peoples credit information and personal information and to leave them high and dry without the loan promised. Below is my last e mail with ******* and First Federal. On May 4, 2023, at 11:18 PM, ******* ******* <*****************> wrote: ?HI ******, I want to apologize for getting back to you later in the week. I wanted to let you know im bringing in my supervisor **** ****** to help us get this file close and funded ASAP. I will be here but over the next weeks I will be taking a small step back. **** will contact you shortly to go over the next steps to get this loan closed. There will be some new electronic disclosures sent out but the rest of file is already in order. Please let us know if you have any questions. ******* ******* Mortgage Loan Officer **** *** ****** See my reviews 2*** ******* *** ******** ** ***** Phone: ***** ******** Fax ************ Cell: ***** ******** ********************* ***************** APPLY NOW Reply, Reply All or Forward