ComplaintsforTubular Building Systems, LLC

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a building it was installed. The ground might have had like one pot hole in it instead of adding a bag of lime. Or getting a shovel to remove the piece of grass They stick rotten 2x4 under it and use pieces of ceramic tile to level the building. The building will shake one foot either direction hitting the rv. In the process

  Business response

  06/13/2023

  I have spoken to *** ***** and the building in question was installed correctly according to the engineering for that structure; *** ***** understands that open structures have a certain degree of allowable movement. We have agreed to return to *** ******* structure and to add additional bracing at no cost to *** *****. When I spoke to *** ***** on 06/13/2023 he stated to me that he desired to remove his complaint from BBB and that he was satisfied with the resolution that we have reached. The resolution for *** ******* concerns was reached prior to his posting his complaint and *** ***** acknowledged that he posted his complaint out of an anger response and he apologized and stated that he would make sure that it was removed. 

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I put a deposit of $428.17 for a lean to. The man drew up the plans and came to the house to look. The total cost of the building is 3835.65. The crew showed up today and started putting up the wrong building. We stopped them and tried to talk to the company. They argued with us so we told them to just give the deposit back to me. They now say I will be responsible for the whole cost even though I have no building. We asked also for a 10 foot opening and they say now it will be 9 foot which will not work.

  Business response

  05/26/2023

  I spoke to Mr. ********** and he advised that his wife was requesting that this complaint be removed as she posted it prematurely. Mr. ********** placed an order and we delivered what was ordered but it was not what he was expecting. We were able to come back to our facility and make modifications to the fabrication that was acceptable to Mr. ********** and met his needs. We completed the installation and have been paid in full by Mr. **********. I have spoken to him as recently as 5/25/2023 and he is still satisfied with the work that we provided and he was under the impression that the complaint had been requested to be removed by his wife. 

  Customer response

  05/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* **********

   

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1- We are trying to get the installer to remove the horizontal chalk marks (for keeping their metal fasteners lines straight ) from all over the outside of our new metal garage building from when they built it. There are about 5 rows of blue/purple chalk lines on every side of the 24 ft x 30 ft building they installed a month ago. We asked the on site installers if they could wipe them off while they were up on the ladders before they departed. They said it would come off in the rain. We had two very heavy rains and some light rains in the last month but it is not going away. We asked the company owners last week if they could have someone come with ladders to remove it. They said we can do it ourselves! This isn’t appropriate and my husband and I don’t have ladders to do that nor should we have to remove the marks they made all over our building during install. Nor should we have to pay someone to do it. Trying to get them to just come and fix this as it is basically a “punch list” item. 2- The company owner rudely demanded our final payment within 40 HOURS of the basic initial install although the permit close out had not been yet called for or completed by the contractor as was part of the contracted services. 3- The crew stayed until 8:30 pm two nights in a row (causing us to miss a family event) and didn’t have sufficient light to work in the dark so we had to bring area work lights out for them to use. The were rushed to finished (not by us) and failed to properly chalk/seal the 4 windows in part becasue it was very late, they were tired and they were having a hard time seeing behind the sides of the trim because of the reduced lighting. The windows leaked and we had to fix the problem as the company took no action and ignored our written/email request about the problem. 4– They brought the wrong trim colors and put the building together with wrong colors and then asked for their convenience that we accept what they had done with $500 discount because they would have to deconstruct the building and it would cost them a lot to re-do it correctly per our contract order. For their convenience we agreed. 5 - Current remaining issue is the purple /blue chalk lines all over our new building which need to be wiped off!

  Business response

  02/28/2023

  We have spoken to Mrs. ****** and have agreed to a reduced balance due to cover the cost of the building being washed clean of the chalk lines. Mrs. ****** has agreed to retract the complaint that she has filed with The BBB. 

  Customer response

  03/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:The business didn’t respond to our written requests for assistance to take the marks off the building (10-14 ft off the ground) and they didn’t seal the windows after we told them in writing about the problem, instead, after we filed the BBB complaint (24 hrs later) they sent a notice about an intent to file a lien.  They continued to ignore the window sealing issue, offered $100 for us to find someone to pay to fix the marks left on the building, and said a condition of them not having a lien on our home included us removing the BBB complaint (extortion attempt) which is totally inappropriate.  We told them we would be open to amend /update the complaint about the $100.   The owners (husband and wife) were very rude and pushy, but their office staff seemed professional.  My husband and I didn’t appreciate their threats and attempts to strong arm or manipulate us as customers who paid on time and only asked for what we contracted for our garage build. 

  Regards, ***** and ***** (U.S. Army, Retired) 

  ***** ******

  Business response

  03/06/2023

  Tubular Building Systems, LLC performed exactly as agreed and has upheld our end of the agreement and Mrs. ****** cannot deny that we upheld our end of the agreement. 

  Customer response

  03/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

   

  The business ignored the initial and follow up written request to address the window sealing concerns.  Called me back yesterday to call me names, belittle me, and berate me.  We have paid in full, they accommodated the price for the wrong trim they installed and for the marks on the building left for us to remove. They ignored the window sealing and we have now taken care of it.  He had the nerve to tell me we never mentioned the windows—that’s how disengaged they are until you file a BBB complaint.  Tired of micromanaging their missed actions and being berated and the attempted bullying about filing a lien and the rude comments about our military service. Never had this type of problem before with other building companies    

  Regards,

  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩