ComplaintsforThe Institute of Internal Auditors, Inc.
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Institute of Internal Auditors refuses to refund after charging my credit card twice for certification renewal. They acknowledged that it happens from time to time but said absolutely no refunds even though i requested it minutes after discovering the error the same day the order was placed.Business response
12/13/2023
Section 5.1 Annual Renewal Fee of the Annual Certification Renewal Policy,
(**********************************************************************************************************************).
5.1. Annual Renewal Fee
Annual Certification Renewal fees vary according to *** membership status, certification(s) held, and the location of the
certified individual. For the most current information regarding renewal fees, visit www.theiia.org/Certification
ALERT: All sales are final and nonrefundable. When a renewal is completed and either accepted by the *** or selected for CPE Audit,
the transaction is no longer eligible for refund. If you believe the price provided to you via the Certification Candidate Management
System (CCMS) is incorrect, do not complete the transaction. Instead, log a case through CCMS, and a certification administrator will
contact you.Clearly states in an red alert:
Customer response
12/13/2023
Complaint: 20997232
I am rejecting this response because: according to your own records my mebership start date is 12/11/2023. ******* as a member is $30 yet I was charged $120 on 12/11/2023.I am requesting a $90 refund for the amount i was overcharged.
Sincerely,
***************************Business response
12/18/2023
Hello ******,
An anomaly in our payment system has been identified and we apologize for any inconvenience you may have encountered and appreciate your feedback. It seems membership must be purchased separately from Certifications products for the discounts for Certification products to be applied. We are addressing this issue.
We have refunded your entire order, which included your membership purchase. Once you see the refund for ****** on your credit card, please go in and repurchase your membership. It usually takes only ******************************************** your CCMS account but may take up to overnight to show YES for IIA membership. Once you see the YES, you may click on the ***** ribbon in your CCMS account. You should see a zero-dollar charge to renew your certification. If you do not, please DO NOT pay. Let me know so I may investigate further.
Again, I apologize for all this confusion. Please let me know if you need anything further.
Kind regards,
*************************Associate Manager of Customer Relations
Initial Complaint
02/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I've contacted Institute of Internal Auditors (IIA). A payment has been sent to IIA from my Bank of America (BOA) account in error. I am requesting for these funds to be refunded; as this was an error. For the record, I do not have any fees, dues, payment due to IIA organization. The payment was a check payment in the amount of $155 delivered on December 1, 2022 with the confirmation number of *********** (please see screenshot from bank). A refund check in the full amount of $155.00 can be sent to my mailing address **** *** *** ****** ********** *** *****. I’ve included a copy of the fax that BOA faxed over as requested. I also faxed a copy of the back and front check. I've called, I've email IIA`, BOA has called and as of today, February 16, 2023. I am getting the run-around. I am was told a refund check would be mailed to me however no check has been mailed to me. I was also told no one was in the office as they were all working from home, granted I am not sure what working from home has to do with processing ones request. I was even told someone emailed me however no one emailed me. At this moment, I am humbly requesting my money $155 be refunded to me as I do not have a bill with IIA, nor did I owe them any monies. They asked for a copy of the check to be faxed I, myself as well as the bank has faxed the requested information to them. As of today no refund has been sent. Could someone please assist me, by processing my refund and sending my monies to the address listed above. Thanking you in advance ** ********* ***** ********Business response
02/22/2023
The check for ** ********* is scheduled to be released on March 2, 2023, and will arrive via USPS usually within of week from that date. Should it not arrive by the 9th, I have give her my personal email to contact me to investigate. on ticket ******.Customer response
03/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as I receive refund check NLT March 9, 2023..
Sincerely,
* *********Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Today 2022-10-05 I received an email from the IIA with a call to action to certify my continued professional education through the IIA CCMS system. When I try to do this the system fails. It is extremely sluggish. Then when it loads the CCMS the cart is empty. When I email or call the IIA I am unable to get through to anyone. I have been on hold on the phone for 20+ minutes. IIA: please fix CCMS and move it into the 2020s. CCMS is horribly outdated (1990s technology).Business response
10/10/2022
Consumer Response /* (2000, 6, 2022/10/07) */ 2022-10-07: please close this complaint. The IIA was able to resolve this through CIO intervention. Thank you.Initial Complaint
06/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
These people will not stop bugging me, after multiple requests to do so, via email and phone calls. They are harassing people. Please check into if they are even a legitimate organization. Thank you.Business response
09/01/2022
Business Response /* (1000, 10, 2022/08/04) */ Contact Name and Title: Theresa V**** Contact Phone: 407-937-1111 Contact Email: ************************ Hello, I apologize for the delay of response, as I just received this. In order to check all databases, I would need the email address to which ******* is receiving the unwanted communications.
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Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.