![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCentralSquare Technologies, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
During the procurement process and throughout the software setup process, the various representatives of the company promised and otherwise assured us specific functionality would be fully functional prior to go live/deployment of the software. Then, approximately one month prior to go live, the project manager informed us those extremely crucial functions that we had been asking about and discussing for nearly a year would not be immediately available. We were given the opportunity to go live without those functions or wait a year for their development. We chose to go live without these functions with the hope they would be made available ASAP! Now twenty-two (22) months later these functions/applications are still not available, and we have more issues affecting our day-to-day operations. Issues after go live: TIBRS Submission to the State (Still not fixed as of 10/14/22) Original failure to fulfill obligations: (Still not available as 10/14/22) e-Citations (Tennessee) Property / Evidence Management (Extend) Crash Reports (Tennessee)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.