ComplaintsforClub Pilates
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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 21, 2022 at 4:29 p.m., I called Club Pilates Lake Mary, FL and spoke to Denise the manager. I informed her that due to my chronic medical issue I wouldn't be able to make my scheduled group session class at 7 pm. She said she'd go ahead & cancel the booking for me. I told her that I noticed that on the app the booking option was shaded out and I'd like to reschedule that class as well as well as the other class that I had cancelled on the app for Tuesday, November 15, 2022 for the Altamonte Springs Club Pilates, which has the same owner. She informed me that I wouldn't be able to to reschedule the classes since I had cancelled in less than 12 hours. I asked her why didn't she inform me of this 12 hours cancellation policy when she was signing me up. To which she replied, "well, I'll send an email and see what they say, but I don't have the power to make changes, there's no button I can click on and give you the credit." I would NEVER have agreed to become a member had I been aware of this policy, knowing I have a chronic medical condition that causes me to have unpredictable flare ups, which cause me to be in severe pain. Therefore I wouldn't be able to give 12 hours notice. I have yet to hear from Denise or anyone from Club Pilates. Since I wasn't made aware of this policy upon enrollment, the right thing to do, is to credit me for those two classes. I thank you in advance for your help with this matter.
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Contact Information
Business hours
Today,6:00 AM - 8:00 PM
MMonday | 6:00 AM - 8:00 PM |
---|---|
TTuesday | 6:30 AM - 8:30 PM |
WWednesday | 6:00 AM - 8:00 PM |
ThThursday | 7:30 AM - 8:30 PM |
FFriday | 6:00 AM - 12:00 PM |
SaSaturday | 8:00 AM - 2:00 PM |
SuSunday | 8:30 AM - 12:30 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.