ComplaintsforXtreme Roofing & Construction

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired extreme roofing and construction to draw up blueprints for a porch addition and was told it would take 3 days after $1500.00 dep given. Check was written and after 3 weeks I still didn't have blueprints but excuses. I have been contacting them for 2 months to het my money back and am now being avoided

  

  Business response

  07/22/2024

  We sincerely apologize for any delays and miscommunication regarding the reimbursement. The request required a review by higher management, which caused an unexpected delay.
  We have confirmed that the reimbursement is being processed this week, and should be received by the end of the week.
  Thank you for your patience and understanding.

  Customer response

  08/01/2024

  It has not been resolved.  I have not received my money yet

• Initial Complaint

  07/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 3/22/2024, my wife and I entered into a roofing contract with Xtreme *********************************** we understood that the material would take up to 3weeks to be delivered in order to start the project. The sales rep ******************* that was over our project confirmed the material was in and that the roof would be installed. So, after about 9 weeks later (over 3months since the contract was signed) I reached out to the company to see what was going on. I was informed that my sales representee was no longer with the company and there was no date for my installation. I asked the company to void my contract in order for me to get another roofing company to do the job. (I had 3 days after the contract was signed to void the contract. At that time, I had no issue in the contract). After 3 months of signing the contract, no work was scheduled for my roof. ******, sales rep had set the project up to start 4 different days in which I took off work. The company never showed up or called with an explanation on why the project was not started. Finally on the W/E 6.30.2024 the company delivered a dumpster to start the work. Date to start was on 6.28.2024. It was raining so it was postponed. This is understandable. On July 1st a representee showed up to start the work and walked on my carport (Carport was to be coated with a sealant) **************** almost fell through the carport. This has caused more damage to this part of my roof. I have more damage now than I had before they started. I want my carport fixed and either the company honors the contract or fix my carport and void the contract in order for me to hire a more dependable roofing company. Please help!!! This has been total disaster and has gone on way too long.

  

  Business response

  07/03/2024

  The roof installation, including the carport, will be completed by the beginning of next week. This timeline takes into account the necessary municipal inspections and a minor delay due to the Fourth of July holiday. The carport issue is minor and will certainly be addressed as part of the roofing work.
  

  Customer response

  07/08/2024

   
  Complaint: 21931799
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business response

  07/10/2024

  Our team addressed the carport issue as per the customer's request. However, after receiving multiple messages from the customer expressing a desire to cancel the contract and being indecisive about proceeding with the full roof replacement, we determined it was in the best interest of both parties to terminate the contract.

  We have attached the termination letter that was sent to the customer yesterday. Additionally, we have contacted the financing company that approved the funding to confirm the cancellation of the loan, ensuring the customer will not be responsible for any payments. The in-progress payment we received is being returned to the financing company, and no further payments will be required from the customer.

  We hope this clarifies our actions and addresses the concerns raised.

• Initial Complaint

  02/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My Company did a job for Xtreme roofing about 3 months ago removing and installing some windows in a residential complex in *********. Since November we have been waiting to collect the money they owe us for the work done and they have not paid us anything. Every week they tell us that they are going to pay on Fridays and it has been a lie. They play with people's time, work and money. They are not responsible. They owe us almost $10,000.

  

  Business response

  02/02/2024

  Hello,

  We have maintained ongoing communication with the subcontractor, informing them that the customer has not remitted payment for the work carried out. In accordance with the terms and conditions outlined in our subcontract agreement, payment to subcontractors is contingent upon our receipt of payment. The subcontractor is fully cognizant of this policy. Moreover, in a gesture of goodwill, we provided them with a financial assist of a few thousand dollars, even though it was not a mandatory obligation on our part.

  Regrettably, due to the dissatisfaction with the subcontractor's performance, we have engaged another subcontractor to finalize the remaining work. This decision was made to address the customer's concerns and uphold the standards expected in our projects. Once payment is received for the overall job, the subcontractor in question will also receive their compensation. We understand the complexities of this situation and appreciate everyone's cooperation in navigating through it.

  Thank you. 

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