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ComplaintsforMedwatch LLC
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Complaint Details
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Initial Complaint
01/25/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased this watch for all the health issues the company states, including fall & GPS. Their website gives the impression that it is in ************* will receive the product in **** days. It came on 4 weeks from *****. I have it a full charge & then proceeded to fill in online details. In 12 hours it went dead, company stated it would hold a charge for 2 weeks, it takes 6 hours to charge, not 60 minutes as their website stated. When it was recharged all info was gone. I followed all directions again and same thing happened all info dropped. I contacted company & no response. I then contacted PayPal & have been seeing extended dates on the refund, I am disappointed in PayPal. I asked company In the beging for directions to return & no response. I can't read ******* on original shipping label. After a month they requested a video of the watch not working, I sent it (?) Now after 2 months they want proof that I returned it. I live on a fixed income & foolishly thought PayPal would back me. At one point the company offered me $126. Refund I paid $187.91. I Refused this watch is garbage.Initial Complaint
12/08/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On August 16, 2023, I purchased a Blood Pressure Watch Pro from MedWatch. I paid $69.99 for the watch and $28.71 for a 3yr. replacement guarantee. I did receive a $7.00 discount. The total price was $91.70. On Nov. 9th, I emailed Customer Service that the watch would not connect with my Iphone, so it would not sync. If the watch doesn't sync, you can't change time (ex.daylight savings), you cannot get weather, you cannot record readings from the watch to your phone. Customer service sent me instructions to reconnect my phone. I told them I had already done that. I told them the watch tries to connect then disconnects. On Nov. 12, they requested a video showing that problem. I did so, and on November 13, they responded that they would forward the product issue to management & get back to me. On November 19, I asked if there was an update from management and suggested that since I had purchased the 3 yr. replacement guarantee, I should be issued a new MedWatch. I received no response to my email. On Nov. 29, I said that since they have ignored my problem, I would have to report them to the BBB. I have not received any emails from MedWatch since November 13Initial Complaint
08/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Business is advertising medical devices that are, in fact, a danger to the public. It provides false information allowing us to believe a normal stat which our doctors register concerns instead. Their return policy excludes anything related to accuracy. So if it doesn't work we're stuck with it. I also reported it wasn't an attractive accessory (ugly) but this business is still not accepting my refund requests. False advertising to claim that this product is supported as medical reading device when it's false readings.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.