Business ProfileforR P Funding, Inc.

I have been shopping for homeowner's insurance this year due to my current insurance company leaving *******. As such, on 3/14/24, I notified my mortgage company, RP Funding, that I did not authorize them to pay any company out of my escrow unless I approved that company. I received a response on 3/15/24 that they would not pay any insurance outside of my authorization and had put escrow payments on hold. On 3/28/24, I secured a quote for ******************** through my agent. On 3/29/24, I cancelled that quote. On 4/3/24, I was notified by RP Funding that they had paid Loggerhead out of my escrow against my directive NOT to pay any insurance company without my authorization. I called RP Funding and requested they reverse the escrow payment as I had made other arrangements. They refused and were very callous, telling me I now have to pay extra escrow but Loggerhead should be sending me a refund check so it supposedly all will balance out. Now, 5/1/24, I cannot get in touch with Loggerhead and I have not received my refund. I want RP Funding to replenish my escrow and deal with their own mistake, as they were not authorized to pay anyone outside of my direction. They should be the ones to handle getting the money back and replenishing the escrow that should never have been paid out.