ComplaintsforClickInks.com LLC
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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
PO AC10028930, RMA#******C I returned ink cartridges per their instructions which they received on March 11, 2024 per **** receipt. I am due a refund. I have been waiting almost a month and have not heard from them concerning my refund. They will not reply to emails asking for an update as to when I will receive my refund and also how much it will be.Business response
04/12/2024
Hi *******
We apologize for the delay in resolving this return - it appears that we have still not received it, but the refund should have been processed based on the return tracking that you provided.
The refund was made on Apr 9th, so should be visible in your account if not now then over the next few days.
If you cannot see it by Monday, please reach out and I will investigate further.
Once again, please accept my apologies and if there is anything else that I can do please let me know.
Regards
****Customer response
04/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
01/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On Monday January 22,2024 I went onto the website on my phone to order ink for my printer which I have not used in 4 years. I ordered the 3 pack for my printer and paid $11.95 extra for expedited shipping. Since I ordered about 2:30 pm eastern standard time,the website said all orders placed before 4:30 eastern standard time would ship same day. Later that night after midnight I accidentally placed a second order trying to sign up on the website. I realized what happened and sent an email about the second order being a mistake and to cancel the order. When I woke up in the morning I called the phone number and talked to ****** about canceling the second order this was at 8:47 eastern standard time. She sent off an email about canceling and another to get my tracking number for the correct order that I placed. On Wednesday morning I called again and talked to ***** 24 hours after talking to ******. I was informed that they did not cancel my second order and in fact shipped both. I explained that I had talked to ****** and they were supposed to cancel the second. I was also informed that I had to send the second order back to get a refund to which I stated they were sent an email to cancel and should not have sent it. Since the product is coming from ********** they had plenty of time to cancel the order. I went to **** to which i have informed delivery and saw that both packages were coming on Monday Jan 29 even though i paid for the expedited shipping to come in 2 days. I was told there was an issue monday with my order which they never told me about even though they had my phone number and email address. I already contacted my bank about the second order that was supposed to be cancelled and not. Now I am paying $11.95 extra for same shipping. I needed the ink to print papers to save my job. I am on very limited funds and they are cheaper than staples.Initial Complaint
01/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of transaction is 12/8/23.the amount is ******. I ordered ink for my printer but before it got to me, I discovered my printer was bad.l tried to return the ink immediately. I was told to email a picture of the ink and they would get back to me. That was1.5 weeks ago. The order number is po-AC10027210 .Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased printer ink cartridges from Clickinks.com. The cartridges were faulty, so I returned them to contacted Clickinks.com and they informed me to return them to their warehouse. I returned the cartridges to their warehouse via *** (*** location at Staples). I only did so because Clickinks.com customer service confirmed that they would reimburse me the cost for return shipping. The postage I paid was $14.09, and the cartridges were shipped back on 7/11/23. Despite following up with Clickinks.com multiple times by email, phone, and customer service chat on their website, I have not been issued a refund for the $14.09 postage I paid and was promised reimbursement for.Customer response
01/23/2024
Good Morning, I just wanted to follow up on my message sent on 1/16. I have not seen any progress on this complaint. Can you please provide me with an update?Business response
01/26/2024
Hi ***
Please accept my apologies for the delay to this shipping refund and the difficulties that you have experienced in contacting us.
We were initially unable to process the refund through normal channels since the order had already been fully refunded and our payment service does not allow refunds above the original transaction amount. We have now sent the $14.09 to your PayPal account, the transaction is pending approval from PayPal which usually takes around 72 hours.
If you have not received this payment within a few days please let me know and I will investigate further.Regards
****Customer response
01/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
06/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My ***** **** is being charged monthly by a company called Clink Inks. I had never heard of the company and have never placed an order with them. In speaking with the company, they said they do not have autoship or automatic recurring charges--only order by order.Business response
06/15/2023
Hi *****
I am sorry to hear that this is happening to you, but you have been correctly informed in that we have no repeated billing system, or auto-order function. Furthermore our checkout operates as a hosted pages solution so we never see your card details, cannot store them, and cannot process a transaction without your authorization. However, I will investigate further.
First of all, please check that the name appearing against these charges is "***********" - this is the name for all payments that we take, if it is listed as "Click Inks" or anything other than "***********" then it is not us.
Having established that we are the people that you need to talk to, please tell me the date and amount of the most recent charge. I will then be able to locate the charge and establish how it is happening.I assure you that if we are responsible for any unauthorized charges then we will immediately reimburse you and prevent any further transactions.
Regards,
JohnInitial Complaint
09/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased 11 ink cartridges on 8/31/2022. Order number ********. Amount of purchase $148.60. Ticket ******* Request ****** Order came in five different packages over the next week. on 9/9/22 the yellow ink cartridge was installed. It was difficult to put in, printer didn't like it. Removed that ink cartridge and installed the other yellow we had ordered along with the cyan and magenta. Carriage got stuck and we had to pull it over to the correct position. Several error messages and now printer said there was a paper jam. Could not get the printer to work again. The printer was four years old so we decided to purchase a new printer (different ink). I tried to call Clickincs but it was after hours and I tried to do a return on the website - info was that I had to call to talk to a representative. I called 9/12/22 and was told I had to supply the Printer Model and the error messages that it gave. I told the rep I was within the 14 day period of free returns. He insisted so I called back with the info. The policy on the website says "Try any of our products for up to two weeks. If you are not satisfied with them for any reason, simply send them back to us. You'll get 100 percent of your money back. No questions asked." I have now sent back 4 cartridges to ****** and had to pay the postage. I want to send the remaining cartridges back to Clickinks and receive a full refund. Linda on behalf of Bruce.Business response
10/06/2022
Business Response /* (1000, 6, 2022/09/23) */ Hi ************* I am sorry that the return for this order was more complex than it should have been - it was necessary to ship part of the order from a different warehouse, and due to barcoding issues, we had to arrange two separate returns. Thank you for confirming that the remaining cartridges have been shipped back. We have processed a full refund today, and this should be visible on your account in 2-3 business days. Once again, please accept my apologies for the inconvenience that the return caused you, and if there is anything else that I can do to help, please let me know. Regards John Consumer Response /* (2000, 8, 2022/09/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Asked for a full refund as per their policy. This has been given, as per, John's response. As long as the refund shows up on the credit card, then issue will be resolved satisfactorily. Thank you.Initial Complaint
04/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
-Date of transaction: April 21st, 2022. -Amount paid: $94.75. -Order invoice ID: ******** -Transaction ID: ***************** -Shipping Address************************************************** I ordered multiple ink cartridges from ClickInks using this link: https://www.clickinks.com/inkjet-cartridges/brother/mfc-j985dw/13277/2p-n-013/ As you can see in the link above, the items listed are labeled as "compatible" with my specific printer model, which is a deliberately misleading statement. The printer ink received from ClickInks was from a dubious, unknown brand named "Premium Inkjet." When I placed this ink into my printer, it promptly jammed stuck inside my printer and my printer would not recognize the ink. The ClickInks website was deliberately misleading and they purposely sent me subpar quality ink that they most likely knew was not compatible with my printer as advertised. I am requesting a refund for this transaction.Business response
05/18/2022
Business Response /* (1000, 5, 2022/05/10) */ Hi ******* I am sorry to hear that you have experienced difficulties with the products you purchased from us. In cases like this we recommend that you contact us directly, as we will be able to resolve the issue faster and more effectively than we can by going through a third party. Your purchase has been refunded in full, you should already have received a notification from PayPal to that effect. If there is anything else that I can do to help, please let me know. Regards John Consumer Response /* (2000, 7, 2022/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business promptly provided the refund and resolved the issue.Initial Complaint
04/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 15, 2022 I made a $509.27 purchased through Clicklinks website; the tracking number I received was through ****** so I responded that in their website it reads they use USPS. I received a partial order through the address I gave them through USPS, but did not receive the rest which was sent ****** I was told it was mailed directly through their supplier and they sent it ****** when I told them ******does not deliver to PO Boxes, I was told it was delivered, and was given the "receipt." I was then given a random-to-me physical address it was sent to; the address that I gave them to deliver to was a PO Box. Long story short, they are now ignoring me.Business response
05/02/2022
Business Response /* (1000, 5, 2022/04/20) */ Hi ****** I am sorry that this has happened, and apologize both for the mis-delivery of part of your order, and for the poor quality of communication since. I have been informed that a refund of $58.11 covering the value of the two missing magenta toners has been processed today. Depending on your card issuer it can take 2-3 business days to reach your account, so if it is not visible to you by close of business on Monday, please let me know. Once again, please accept my apologies, and if there is anything else that I can do to help, please let me know. Regards John Consumer Response /* (3000, 7, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) You wasted my valuable time; that was not poor quality of communication.Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered replacement ink cartridges for an Epson ET-4760 printer. Order consisted of nine (3 black, 2 cyan, 2 magentas, and 2 yellow). Cost $70.75. The product found to be incompatible with my printer. I called the company and spoke with "Cosmin", a customer service rep. He insisted that the product is compatible, and no arrangement would be made to accept return and refund of the product. I cannot use these items, and therefore request to return them, and get refunded. Thank You.Business response
04/26/2022
Business Response /* (1000, 5, 2022/04/14) */ Hi Ameena, I'm sorry to hear that you have had difficulty with your order, and that your complaint was handled in an unsatisfactory manner. We are investigating the interaction that you had with Cosmin to ensure that unacceptable levels of customer service are not repeated. In the meantime, a full refund has been processed back to your PayPal account. There is no need for you to return the items. Once again, please accept my sincere apologies, and if there is anything else that I can do to help, please let me know. Regards JohnInitial Complaint
02/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Refund is way too long, this is crazy, accounts department. Please allow 7-10 working days for this to be completed, why is it taking 7 to 10 days for a refund, any other company, such as my local store down the street , or******** or******* will not take this long for a refund, our Safe senders list. It's not junk This message was moved to the Junk Email folder because you only trust email from senders in your Safe senders list. Stefan P******** (Clickinks)Business response
03/14/2022
Business Response /* (1000, 5, 2022/02/16) */ Hi ******, I understand that Stefan notified you later in the ticket that you referenced that your refund was completed on the same day. You should see this reflected in your balance within the next few days, depending on how long it takes your card issuer to process it. We usually complete refunds within 48 hours of the request, but in some circumstances it can take longer which is why we advise 7-10 days to cover worst case scenarios. If there is anything else that I can do to help, please let me know. Regards John
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Customer Complaints Summary
11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.