Business ProfileforPoints Payment Management

On December 21, 2023, Points Payment Management contacted me, by phone, regarding my unused timeshare points with Hilton Grand *************** Points Payment Management stated they were authorized to rent out my unused points at a profit so that I would not lose the benefit of unused time. Based on these representations, I agreed to execute a contract with Points Payment Management and remitted a membership/service fee of $2,094.00. In March, Points Payment Management instructed me to contact Hilton Grand ************** to authorize the rental process for a prospective tenant. However, when contacted, Hilton Grand ************** informed me that this was not something that could be offered and confirmed that they do not conduct business with Points Payment Management. What became shockingly clear was that I paid Points Payment Management for a service they CANNOT actually provide for Hilton Grand ************** timeshare owners. In fact, the representative that I spoke to referred to Points Payment Management and the service it sells as a "SCAM!" I contacted them with what Hilton ******************* said and was told "they don't understand our service." I immediately verbally cancelled my contract and later followed it by letter outlining, the reason why, and requesting a full refund. To date, Points Payment Management has declined to respond and they have been unable to provide the service paid for.