ComplaintsforClements and Associates, Inc
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have never dealt with such unprofessionalism in my life. They over charged me for services when my insurance covered 100%. When i requested my refund back, the female psychologist (Dr *********************** that i was seeing ended up giving me back ***** only. When i paid ****** dollars towards sessions. My insurance company told me that they should refund me the whole thing back because they covered me and my services 100%. When i called and let the office know and the psychologist know that i still needed and request the remaining of my refund, there was always some excuse. They would not give me my refund back for over 2 months. And when I went to go pick it up myself, (took my over 1 hr to get there) they wouldn't even open the door. They were chatting and laughing in the office behind the door. (I could hear them) and I waited 1 hour and they still would not open the door. I left without my refund. To me they are highly untrustworthy and unprofessional. I would not recommend this place at all. And I want and need my refund of ****** dollars back. Please assist if there is anything that can be done. Thank you.Initial Complaint
04/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Since 3-13-23 this facility will not answer my phone calls; their email listed on their website is bogus and has no domain; does not return voicemail/calls; has not released my children's record for legal case and continued care. Official Fax went on 3-13-23. Fax verified delivery. Front desk answered phone 3 times since then only. First time, the front desk verified the fax and said they were working on releasing the records. There has been no communication since and the staff is very unprofessional. Also, no response on message portal on website: ********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.