Business ProfileforBBDesire Glam LLC

I made a full payment for travel cost and a deposit for a makeup artist for my wedding which will be on Sept 4th 2022. My first appointment/consultation was scheduled for August 6th but was cancelled the day of. I rescheduled for August 13th and was fully aware that the appointment could be cancelled again if the makeup artist is unable to return. But, being I received a confirmation the day before and was told the rescheduled 2nd appointment I made would stay scheduled, (unless told otherwise) I showed up for the confirmed appointment . After traveling close to an hour for this appointment, I was extremely disappointed and frustrated no one was at the store. After several minutes and attempts to contact someone, I was told that I didn't have anything scheduled and that I was told my appointment was cancelled (via text, apparently they do not speak with clients directly over the phone). After showing them the confirmation I received less than 24hrs before my scheduled appointment and explaining I was told the appointment would stay as scheduled unless the artist isn't cleared for return; I was denied a refund of services I have yet to receive. I was told that I acknowledged and agreed to there return policy but as it stands today 08/13/2022 there is NO refund/return policy on there website. I asked for a copy of the acknowledged policy and was denied one and told I can get it on the site where I booked my appointment. I asked for understanding and compromise and if there is an actual refund/return policy to please make an exception. I no longer have the ability/luxury to wait any longer being my wedding is about 2 weeks away; with final walk through, fitting, rehearsal, rehearsal dinner, bachelorette and not to mention my full time job as a mother and employee I will have to do my makeup myself or find someone in 2 weeks. I think asking for a refund for a service I have not received and unsuccessfully attempted many times to get is fair and reasonable.