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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
TWQ says that I owe them $80.63 for two months of water filtration service: the current month and one month past due. However, I have paid them (or their precursor business, Ridge Water) without exception and there should be no past due balance. Over the last two months, I have repeatedly called and emailed this business asking them to specify which month's payment they believe is missing. My bank can provide proof that payments were made and cashed by them (or prior to their purchase of the business, Ridge). However, TWQ has not done this, nor have they corrected the past due balance.Business response
03/01/2024
Good Afternoon ******,
I do apologize for the delay in getting back to you. Please note we have review your account and we had a duplicate invoice for the ***************** I do apologize for the inconvenience we have credited your account and you are currently at a 0 balance.
Best Regards,
TWQ LLC
Customer response
03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sent a check to this business for two months' worth of service which was the account balance of $77.50. I inquired approx. two weeks later to see if they had received it since it was not cashed. They had not. So I set up online billing/payment that day. I received both invoices and paid them on that day which was 1/12/24. I was told at that time that if the check did arrive, it would be voided. I heard nothing back. I paid the next month's bill online without issue. Then I noticed today that the original check was cashed on 1/26/24. That is an overpayment of $77.50 since it was paid twice. They cannot get paid twice for the same service. I want a refund.Business response
02/01/2024
Good Afternoon,
Please note our customer service department received the customer's phone call this morning requesting a refund and we have made check #**** for $77.50 to be hand delivered to the customer today.
Thank you.
Customer response
02/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.