ComplaintsforKelly's Automotive
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Complaint Details
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Initial Complaint
12/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
November 28, 2022, I spent $267.50 after ***** worked on my car. He committed to fixing the problem I had brought my car in for and that it would run! I brought my car in because my friend brought me to **** **** car was shutting off while I was driving. When I brought it in that's what I told him and that's all I asked to be fixed. I brought my car in 4-5 in the same week since I first brought it in! I paid the money and took my car it ran long enough to get me home , and I broke down at three in the morning in my way to work. I brought it back to **** and he fixed other stuff but never fixed the problem I asked to be fixed and the entire time he was calling my friend who brought me there to tell him about my car instead of calling me. I find that really weird. He's not my partner if any kind. He just showed me the place. I feel he tried to do all this stuff on my car and run me up a tab because "I'm a women and don't know anything about cars," before he decided to finally fix the actual problem. He did not try to apologize or make anything right. In fact, he called me and told me my car is running, and I can come get it or I can pay to get the problem fixed. Even though that what I was paying for and that was all I asked to be fixed. I told him I would just come get it. I headed there ad soon at we got off the phone. In the amount of time it took me to get there, he undid something in my car or messed it up somehow. He never asked me if I wanted all those things done, he called my friend and asked him and went on his word. Which is really, very odd. He also came at me as if he was going to hurt me, very aggressively and even tried to get me to fight him.... I am a 25 y/o WOMEN, 5'4 & 140lbs SOAKING wet. I have a video of the entire encounter of me try to get my car and how he was acting. He completely ruined my life playing with me about my car. I am about to lose my job, I am down $250, no car, & no other mechanic will touch it because of whatever he did to it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.