ComplaintsforDyer Chevrolet

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Feb 10th- 2017 Chevrolet Malibu Hybrid stopped going forward but still started. Feb 13th- towed to Dyer Chevrolet. They could not find problem. We called frequently for updates as they did not contact us, I had to drive there to get information. After 2 months they decided to change the batteries but were told on backorder. Mar 26- ***********************, manager, said he would take over our case, I have not heard from him. I planned to remove all personal items from the car and he said it was parked out back, he didn't even know where the car was. It was in the garage, the mechanic said the car would not start anymore and he was unable to get it off the lift. The **battery had been taken apart. We decided it would be best just to trade in the car for a different vehicle. They offered $5000 for the trade in -that did not work for us. Apr 15th- We called Chevrolet **************** directly to file a report, ******** called the dealership was told we were trading in and closed the order. May 1st- my husband called to reopen the case. May 22nd he was contacted back by Chevrolet **************** and told that the batteries were not on backorder and she didn't understand why there was an issue. Online we see hybrid batteries available. 14 weeks and 2 days without our vehicle has caused multiple inconveniences. Biggest 2- my 16 year old had been driving the Malibu for the last year but had to take her driving test with a minivan she was unfamiliar with and had to retake the test, which caused us additional fees. Second, we had vacation planned the week of Mar 11th and were told by *** and ****** in the service center we would have the car back before then. We did not have it back and had to find alternate transportation. We also asked if they had a vehicle to loan us and were told they might be able to do something but then our request was ignored. We were told the battery is under warranty and would like our vehicle fixed and returned or $11,000 trade in for it.

  Business response

  06/04/2024

  We have called ******* and left a message. Waiting to hear back. Unfortunately the battery is on back order with no ETA and GM will not approve a rental vehicle. When ******* calls us back we will work on trading her out into another vehicle if that is what she would like to do. 

  Customer response

  06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was terminated by a higher up and have yet to recieve my paycheck , they claim I quit , and owe uniform money . Im not interested in working for ******************* again I just want my final checks . I have called and go into this location and even agreed to pay for the extra uniform they say I owe money for , even in the case I had already paid for all uniform I have . I have a family and I could use that money , I have waited and tried any times for the last month . Please help me get my last 2 paychecks thank you .

  Business response

  04/11/2024

  **** was not terminated, he voluntarily resigned without notice. He has been advised to return company property to receive his final check. As soon as he returns the company property we will release his check. 

  Customer response

  04/11/2024

   
  Complaint: 21531262
  
  I am rejecting this response because:
  I told them 2 weeks ago to take money out of the final check. All uniforms I had have been returned and have never had the supposed other 6 shirts.
  Sincerely,
  
  *******************

  Business response

  04/12/2024

  My office manger is cutting the check less the 6 shirts that were not returned.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I took my 2019 Silverado to dyer Chevrolet in ********** to have my rear brakes professionally done and recently my abs light came on and a different dealership which is currently fixing my vehicle diagnosed it as the rear calipers was damaged from the previous dealership not properly putting it into service mode to retract the calipers piston. And the damages cost me around $3000,I have reached out to gm customer service and they advised me to contact dyer Chevrolet directly as I did and the service guy told me its not their fault and they dont have to put it in service mode to make those repairs. I have contacted several different dealers to confirm that you do indeed have to put in service mode or it would cause issues and that they literally have a bulletin that they had to follow changing brakes. I tried talking to a manager and an owner with no luck cause Im just getting sent to a voicemail. I would like them to just pay for the damages that they have caused. Thx you.

  Business response

  04/11/2024

  On or about 3/29/2024 we received a phone call from *********** stating his vehicle was at Regal Chevrolet with a brake problem. Regal was claiming there was a brake caliper issue that was caused by our dealership. We did brake repairs on this vehicle on 10/11/2022. At that time the vehicle had ****** miles on it. The vehicle now has ****** on the odometer. Although much time and miles has passed we have invited *********** back in to inspect his vehicle at no cost. *********** has not taken us up on this offer nor has he communicated with us after. We have made multiple attempts to reach him with no response.

  Customer response

  04/11/2024

   
  Complaint: 21525099
  
  I am rejecting this response because:
  The initial contact with dyer Chevrolet was not until April 2,2024 (not 3/29/2024) like the **** team member is claiming and I talk to a gentleman in the service department claiming there is no need to follow the service mode bulletin. On the 3rd of April I had to call three more times and a supervisor attempted to transfer me to the manager (*****) with no luck and then I they offered to transfer me to the dyers (the owners) with no luck. And finally the supervisor informed me shell leave a message for the manager to return my calls as it was urgent. Finally at 12:13 April 3rd I got my only call back from **** (which I missed by 1 mins) and it was from a gentleman named *** (service Director) asking me to return a call which I did at 12:14 pm and 12:16 with no luck in getting contact with anyone else. The vehicle is my only way to and from work so I gave the ok to regal Chevrolet to fix the issue. I have been told by 2 different dealerships that putting it in sevice mode is a must so I dont know if the technician working on my vehicle at **** was new or having a off day but ************** to step up and pay for the damage theyve caused by doing it incorrectly. I have all phone receipts and all invoices for the jobs theyve performed incase more actions are needed. Thank you and have an amazing day!
  Sincerely,
  
  *****************

• Initial Complaint

  03/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Deceitful Dealership and Staff Non-Delivery of Promised Items: Despite explicit assurances from sales representatives and managers at **** ***************** several components of my purchase were not ready or provided at the time of sale. This included missing wheels and tires that were a part of the agreement and additional key fob.Vehicle Condition: They had said everything was ready I drove 3 hours to purchase this vehicle nothing was ready. Upon receipt of the vehicle, I discovered personal items left from the previous owner, a milk stain on the seat, and an empty gas tank. These conditions were not disclosed prior to sale and indicate a lack of proper inspection and preparation for sale. They had said everything was ready I drove 3 hours to purchase this vehicle nothing was ready. Lack of Response and Resolution: Despite my efforts to address these issues directly with the dealership, including a specific proposal for resolution, the dealership has failed to offer a satisfactory solution or rectify the situation in a timely manner. This has included broken promises and delays, which have exacerbated the inconvenience and frustration experienced.As a result of these issues, I am seeking a full resolution that addresses all outstanding concerns with the vehicle purchase, including but not limited to the delivery of all promised items and compensation for the inconvenience and potential costs incurred due to the dealership's failure to uphold the terms of the sale.I have documented all communications with **** ***************** including emails and written promises made by their representatives. I believe that the dealership has not acted in good faith to resolve these issues, leading me to file this complaint with the BBB in hopes of achieving a fair and prompt resolution.Seems that the corporation as a whole does not care about customer obligations and *********** get you to buy by any means necessary, including lying to their customers.

  Business response

  03/20/2024

  We did not sell this vehicle to *************************. This vehicle was sold out of our ***************** store. I will forward this message over. Please close this out of the Lake Wales Store. 

   

• Initial Complaint

  11/29/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On August 4th, 2023 I took my 2021 Chevrolet Silverado to Dyer Chevrolet with a front passengers side upper and lower arm broken. After telling Dyer Chevrolet that those controls had been worked by them in the past including replacement of axle and leveling kit installment I was told that I had to pay over $1,400 due to the warranty not covering. I explained and pleaded with management to look up their records as they had been the only place ever to touch the trucks suspension system including and not limiting axles, upper/lower arms, etc; and I also provided with location and pictures of where the truck took a pot hole and the entire front passengers side wheel fell off(which should not happen under any circumstances). To no avail, I was simply told I had to pay. After paying for the repairs, the truck was never aligned and is making a loud noise every time I turn the wheel. I reached out to the manager whom advised me the truck did not need an alignment. I reached out to the manager to advise I did not feel safe driving the vehicle without an alignment the manager told me their alignment equipment is booked/busy and when advised I still needed an alignment I never received a response. Ever since, I have learned that it appears the Chevrolet Silverado’s arms and axles are faulty and they should be repaired and replaced by Chevrolet at no cost. I have done research and a wheel falling off a truck after a pothole is almost impossible. My family and I no longer feel safe in the vehicle. I would like for Dyer Chevrolet to take responsibility of repairing the truck properly and reimburse us the $1,400$ I paid without justification.

  Business response

  12/04/2023

  We replaced the axel January 2022 under factory warranty. On July 31 2023 Mr. ****** had his truck towed in with a front tire hanging off the truck. Upon further inspection we found impact damage to the lower control arm and axel. This is not a warrantable condition. Mr. ****** was offered a discounted price for his repair.  After paying the bill Mr. ****** admitted to my service director that he hit a pothole. 

  Customer response

  12/07/2023

  Dyer response to BBB Complaint
  
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Dyer Chevrolet is now outright providing false information. I was clear from the moment the incident happened, the moment I spoke with Dyer to schedule the truck to be dropped off and the entire time I communicated with everyone at Dyer. I still remember a service  associate telling me “be careful with those potholes” on one of my interactions with them leading everyone involved to believe that they knew about it and talked about it since that service associate was not in any way related to the truck’s repair(I’d never spoke with him and he was not my assigned service associate). 
  I was also lead into a conversation that I initiated and lead with Chevrolet Warranty. I was basically assigned the task of having Chevy Warranty and Dyer Chevrolet communicate with each other. I was lead to believe that Dyer Chevrolet and Chevy Warranty were working towards warranty for the truck and was told to pay first. After paying, I have not heard from either. 
   I have also attached confirmation of the business failing to respond to my alignment requests and outright ignoring my requests; proof that the business has no problem with providing false information and collect monies without finishing proper repairs. 
  
  The issue here is that Dyer being the only place to touch the truck’s axle, upper and lower arm is failing to accept that they initially did not perform a complete and correct job, charged me for their mistakes and lied to me regarding reimbursement which is why I’m requesting Dyer reimburses the $1,400 I did NOT have to pay due to their mistakes. 
  Lastly, a ‘discounted’ rate for labor was still over $100 extra than any other Chevrolet dealership in the area(did my research recently) therefore Dyer Chevrolet did not do me a favor, they outright stole. 
  Sincerely,
  
  ***** ******
  

• Initial Complaint

  10/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This is in regards to their service repair department. We took our car there for them to find out what’s wrong with the car. All we agreed to and paid for was the $100 for diagnostics. No one said to repair the car. All we wanted to know was what was wrong with it. They rushed and repaired the car knowing the warranty didn’t cover it and with no method of payment secured . Who fixes a car with no payment on file and nothing discussed? We did not sign any payment contract or verbally ask them to fix the car. They are now charging us $7200 and keeping the car hostage. This is shady business practice and an unethical way to FORCE people into using their services and pay them. They are refusing to work with us even though this is all caused by their Incompetent staff. I will reach out to every single CEO of this complany to make sure they are aware of what their staff is doing. Someone higher than the manger of the repair department needs to contact me because he is so ignorant and inconsiderate and refusing to make this right and fix his teams mistakes. Is this what you train your team to do? Either you solve this or we go to court.

  Business response

  11/27/2023

  This issue has been resolved. I met with the husband and got them all taking care of!

   

• Initial Complaint

  05/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a 2017 certified Chevy spark on May 2. Was told bumper had to be painted. It's now Fri May 6 and I was told my car isn't even at the dealership but at a body shop in winter Haven FL. I feel they stole my Money Because they can't produce the car I purchased and never took possession of.

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/05/10) */ Called *** on 5/09/2022. We did have a delay on getting the bumper repaired. There was bad communication on when it would be done. Everything is resolved and *** is picking up his car today. Thank you ***! Consumer Response /* (2000, 7, 2022/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) David contacted me about the problem with My car and immediately fixed the situation and got me my car. Thanks David

• Initial Complaint

  01/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  In September 2017 I purchased a 2017 Chevrolet Traverse from Dyer Chevrolet. At the time of purchase the finance manager gave me several different packages to choose from, one being gap insurance. I of course choose the gap protection the vehicle was $42,000, in the event of a total loss or theft I wanted to be covered. Unbeknownst to me I was given some sort of maintenance package. My vehicle was in fact totaled in August 2021 in a road rage incident (police reports are available) there was no gap coverage. I have been trying for months to speak with someone at Dyer Chevrolet I have left countless messages,early on I did reach Tom he did say he would be getting back to me that was in the 1st week of September. The Money that I've paid for this maintenance program can be canceled and the balance can go to the finance company to reduce my debt to them, but its been months now and I cannot get anyone to call me back, the finance company says canceling this is not their responsibility. Any help you can offer would be greatly appreciated

  Business response

  03/14/2022

  Business Response /* (1000, 5, 2022/01/24) */ We had Patti ***** come by and tried to help. When my finance manager looked up the products Patti purchased, They were expired due to the mileage she put on the vehicle. Patti is happy with the results. Consumer Response /* (3000, 7, 2022/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's nice that Davis assumed that I was happy with the outcome, although I'm not surprised after all they are car salesman. I drove 100 miles wasted hours to hear how I went over the allowable mileage. This directly on the heels of how sorry they were that the former finance manager sold us a package that in reality was useless. I see this as being full of empty promises. After being invited on the premise that everything that could be done would be done, nothing was done, not even the promise of reimbursement for our fuel and time. So I give this a total fail. Sincerely, Patricia K. *****

• Initial Complaint

  10/25/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Back in March 2021 I took my 2012 chevy Equinox to Dyer chevrolet for a recall for my emissions. Well I took the car in to be serviced, it cost me $54.56. Now in October 2021, My car was giving me problems starting. on September 24, 2021 I could not start my car. I called******************* to come to my house to help start the car. He checked the battery and it come up fine. Then he checked the starter and it sparked and came out that it as bad. He went to ********* and purchased a new starter for $183.49. When he went to remove the old one he noticed that there was a 22mm piece of wrench stuck on the starter. That was causing the spark. I have pictures to prove. I have tried to talk to them. They keep telling me that the check has been cut. To this day I am still waiting for my check. Thank you *************

  Business response

  11/08/2021

  Consumer Response /* (2000, 6, 2021/10/27) */ I have finally received a check from Dyer Chevrolet. I am satisfied with the response. Thank you for your time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩