ComplaintsforGateway Classic Cars of Ft. Lauderdale
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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Bought a **** **** ******* ***** classic car from Gateway the last week of September, 2021. The car was shipped to me in *** arriving on October 8, 2021. Upon inspection the transporter showed me several problems he noted upon pickup, the most critical being a 3" tear in the convertible top on the left side. The Bill of Lading showed recording of the damage which was acknowledged by the Gateway salesman ****** ********* signature. Upon further examination we found that the radio was dead and would not power up. Neither of these two things were ever disclosed in the sales description on their web page. There were over 108 photos posted on the page showing nearly every inch of the car EXCEPT the tear on the convertible top. One photo taken from about 30 yards away showed the side the tear was on but nothing to the extent it was visible in the photo. I signed the BOL receipt for the driver and said I would be notifying Gateway. I notified them a day later about the two issues and received no reply. Waited a few days later and did so again, no reply. Sent two voicemails to Gateway wishing to speak with someone, no reply. Another email sent another week later, no reply. Finally reached someone there and was promised a return call. Finally Oct 28 a person called me back asking for the details of the transaction. Told him not happy about both problems however I can live with the radio issue which would probably cost me $400 to fix. My concern was for the tear in the top which cannot be fixed to my satisfaction. I told him that I DO NOT WANT THEM to replace the top which would run in excess of $1500 but I feel a small refund would be a show of good faith admitting their errors. At this point this person became angry, confrontational and mean spirited. Told him his practices were deceitful which of course they were. He told me I got a good deal so shut up and be happy about it. Both issues were hidden and not disclosed upon purchase as can be witnessed on the sales web page.Business response
12/07/2021
Business Response /* (1000, 5, 2021/11/12) */ Contact Name and Title: ******* ****** Contact Phone: XXX-XXX-XXXX Contact Email: **************@********************** Mr. ******, thank you for reaching out to Gateway Classic Cars regarding a recent purchase. I am sorry to hear of the issues you're having with the car. I have attempted to reach out to you via the phone number have on file. If you are still in need of assistance with your purchase, please contact me at XXX-XXX-XXXX. Thank you, ******* ******** Advocate Consumer Response /* (3000, 7, 2021/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No phone call has been received to my phone (XXX-XXX-XXXX). If you are indeed sincere about hearing my complaint and concern please call me back at this number. The person I spoke to at the Fort Lauderdale location was awful and has no business selling classic cars for a living. My two complaints are legitimate but the lack of respect shown to me about them is what is really disturbing. I highly recommend you give this notice of my issues the attention it deserves. Consumer Response /* (2000, 11, 2021/11/24) */ After consultation with Jessica at the Gateway Classic Cars corporate offices I am now closing the complaint. What a wonderful person they have in Jessica. She handled my complaint with class, empathy and a concern that the Fort Lauderdale location couldn't provide. I am satisfied with the way she handled my situation and I will now highly recommend Gateway Classic Cars. Thank you Jessica and the team at their main location. They know my complaints were valid and handled the situation the way it should have been done weeks ago by the Fort Lauderdale dealership.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.