Business ProfileforPure Life Cookware

On October 13, 2022 I attended a cooking show by Purelife about cookware. We purchased a cookware Chef Set, which to get cheaper, we also purchased a counter filter and shower filter totaling up to $2200. I did not want to touch my credit so I decided to do the payment plan method, which was make 6 months of on time payments and as of the 7 month all of my products would be shipped to me. I also was advised I had to pay for shipping prior to that for $324. The monthly payments of $77 did not start until January. Those payments were broken up into 3 starting on the 13th of every month on October 13th, 2022. I was advised by ABC financial whom is the company financing the items that they would be shipped and I received them on the weekend of June 24th, 2023. On 6/26 2023 I contacted ***** the individual who led the show and who I am to speak to with any questions about my pots because a few had scratches, damaged handles and I did not receive my filters. He advised me to send pictures to ********************************** I then would be contacted back to be assisted with those issues and the filters would be coming in a couple of days separately from another company with an email to show tracking info . The pots are suppose to have a lifetime warranty on them. I have put the pots back into the boxes they came in and have not been used at all. On July 7th, 2022 I contacted ***** twice because I still had not received my filters and left a voicemail. On July 11th, 2022 I contacted ABC Financial and no one answered. I called them again the next day, left a voicemail and sent a text and I have not received any response. I have in total paid $786 out of the total of $2524.50. I never received a tracking number, account number or order number, but I do have 2 documents and one has a number reflecting ******** and pictures of the damaged pots. I am looking to get refunded my $786 and I can send the pots back to them as well.