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Find a Location

American Elite Moving LLC has 1 locations, listed below.

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    Business ProfileforAmerican Elite Moving LLC

    Moving Brokers

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2290 10th Ave N STE 306, Lake Worth, FL 33461-6609
    BBB File Opened:
    8/24/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Kevin Rizzo, Managing Member
    Contact Information

    Principal

    • Kevin Rizzo, Managing Member

    Customer Contact

    • Kevin Rizzo, Managing Member
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/27/2021

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I contacted American Elite Moving of Lake Worth, FL on Sept. 28th and got an estimate for moving my household from Vancouver, WA to Fort Smith, AR. They brokered my move and I have had nothing but trouble with the movers... I assume, I'll need to file a BBB complaint on them in New Jersey. My complaint with American Elite, is I contracted with them, and I'm used to companies being responsible and accountable, but they seem to have washed their hands of me. I have emailed them for support in working through my issues and they have done nothing but give me the run around. Their process for getting a detailed inventory for the estimate was a joke, it amounted to them doubling the original which was based on my memory because I was not at my home. They assured me they would get that updated. They did not get a detailed inventory, they doubled the initial size estimate and said that should cover it... "your stuff will fit on 1 truck right". I've moved cross country 3 times and yes, my stuff always fit on 1 semi-truck, so I thought OK. I ended up with 3800 cubic feet against an initial estimate of 981 cu ft. They also had a delivery spread of 7-21 business days. My stuff was loaded on Oct 13&14 and I notified the movers Packtight Moving on October 21st that I had taken possession of my Condo and was ready for my belongings. They indicated that based on the distance of the move, I could expect delivery somewhere between 5 and 35 days... American Elite said that was not their problem if I signed a Bill of Lading that indicated something different than what they committed to. I feel like I'm being scammed and taken advantage of. There is much more to this story, I just don't know what is American Elite's and what is Packtight Moving's culpability.

    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Darija M

    1 star

    03/07/2022

    MOVERS BEWARE!!!!! I wish I could leave 0 stars. I am in process of a cross-country move with Elite Moving Partners and feel compelled to write this review. I may have written 3 reviews in my time, always to share praise, but I am writing this to hopefully save someone the stress and anxiety I've been undergoing for the past 2 weeks. Ever since I paid my deposit for pickup, it has been a horrible experience! I initially spoke with ********* ("Moving specialist") who among other companies I reached out to for quotes, was super fast to respond. We went over my 1bdrm apartment inventory (approx 796 Sq feet apartment) and he quoted me with a competitive price. He also said that due to a sudden cancellation on the truck, I would receive a "discounted price," if I booked that day. He also told me that my move from CA to NJ shouldn't be more than 11 days after pickup - So I decided to move out of my Apartment 8 days early to give them a head start to NJ. ********* said to ignore the contract sent stating that it could take, 5-30 days and that the average is no more than 11 days. He stated that they have to create a larger window in case of bad weather - Fine. That seemed fair to me. What a fool I was to believe this! I paid approx. $1500 for initial deposit. When it came time for pickup, Elite Moving Company failed to tell me that they actually outsource a different company to do the actual moving/travel. They also have NO control over when this company decides to finally move your stuff. ********* also told me I could continue to pay with my credit card - LUCKILY I happened to call their Customer service number the day before and, ***** ("specialist") informed me that I would need to pay them with a cashier's check. Upon pickup morning, one of the movers looked around my apartment and instantly said I'd have to pay at least $600 more than my second payment installment quote ($1242) because they'll need to wrap my furniture pieces in blankets... I have moved sever

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