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ComplaintsforBradford Septic LLC
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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I called Raider Rooter to come and pump out my septic tank. They came on October 7th. They did not pump out both sides, only the one closer to the drain field and not the one by the house, which is the one that is usually addressed first. They left the grass a mess also. The next day it was backing up into the shower again. I rinsed it down but ti kept getting bad and I had out of town guests here. I called them to come back and they came October 14 and pumped out the other side. It has been fine since then, however they charged me $370. both times when they did not do it correct the first time. I have pictures or the way they left two big holes in my front yard. I called them four (4) times to resolve the problem and the manager, **** said he would call me back to let me know how much of a refund he would give me. He never called back and I called two more times and the office girl, ***** told me he was not available but would tell him to call me. No response.Business response
11/03/2022
We did make a mistake and gave a refund for the 1 pump and we are also giving a discount on a future pump.Customer response
11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.