Customer ReviewsforThe Transformation Factory, LLC

Hi King,

Thank you for reaching out and sharing your concerns regarding your order placed back in March. We sincerely apologize for the delay and the frustration it has caused you. Your feedback is crucial to us as we strive to improve our service.

We understand how important it is for you to receive your product in a timely manner, and we regret that we have not met your expectations in this regard. The issues you've experienced with shipping delays and inconsistent communication are not reflective of the standards we aim to uphold.

Also, we have reviewed your order, and we are pleased to inform you that order ****** was shipped on July 9, 2024, and according to *** tracking, it was delivered on July 11, 2024. We hope that this has resolved the matter to your satisfaction.
Please rest assured that we are continually working to streamline our processes and improve our communication to prevent such issues from recurring. Your patience and understanding throughout this process are greatly appreciated.

If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our support team. We are committed to ensuring your complete satisfaction.

Thank you for your understanding and for giving us the opportunity to serve you.

Warm regards,

The Transformation Factory Team

Hi Queen,

Thank you for reaching out and sharing your experience with us. We deeply regret the frustration and inconvenience you have encountered regarding your order placed on May 27th. Your feedback is extremely valuable.

We understand your concerns about the delay and the lack of communication from our end. This is not reflective of the high standards we strive to uphold, and for that, we sincerely apologize.

Also, we noticed that you spoke with one of our representatives on July 12, 2024, and we appreciate your patience and understanding as we continue to process your shipment. We are committed to ensuring that you receive the high-quality product you ordered and to regain your trust in our service.

Rest assured, your order is being prioritized, and we are working diligently to resolve this matter. We value your business and are grateful for the opportunity to serve you.
If you have any further questions or need additional assistance, please do not hesitate to reach out to our support team via phone at ************ or through email at ****************************************** We are here to assist you and ensure a satisfactory resolution.

Thank you for your understanding and for giving us the chance to make things right. We look forward to serving you better in the future.

Best regards,

The Transformation Factory Team

Dear *****,

Thank you for taking the time to share your experience with us. We deeply apologize for the inconvenience and frustration caused by the delays and lack of communication regarding your order placed on May 22, 2024. We understand how disappointing this situation must be for you, and we appreciate your patience.

Also, we acknowledge the significant delay in processing your order and the inadequate responses to your emails and calls. This is not the standard of service we strive to provide, and we sincerely apologize for the oversight. Your feedback is invaluable to us, and we are committed to addressing these issues to improve our service.

Regarding your order of 232 ounces of Elderberry sea **** gel, we regret that the delay and lack of communication have caused you to lose confidence in our company. Please note that your refund of $87 was processed on July 9, 2024, during your last contact with our support team. You should see this refund reflected in your account shortly.

We also understand your frustration with the shipping fee, especially since you have not received your products. We assure you that this is not typical of our business practices, and we are taking steps to rectify these issues.

Our team has been experiencing an unusually high volume of orders and inquiries, which has unfortunately impacted our response and processing times. We are working diligently to improve our logistics and customer service processes to prevent such delays in the future.

To address your concern and other customers:

1. We are enhancing our communication processes to ensure timely updates and responses to our customers. Your feedback helps us identify areas for improvement.

2. Future Improvements: We are committed to improving our logistics and shipping processes to ensure that delays like this do not occur again.

We deeply regret the inconvenience and disappointment this experience has caused you. Your satisfaction is important to us, and we are committed to making the necessary improvements to serve you better in the future.

If you have any further concerns or questions, please do not hesitate to reach out to our support team via phone at ************ or through email at ****************************************** We are here to assist you and ensure that your concerns are addressed promptly.

Thank you for your understanding and patience. We hope to have the opportunity to restore your trust in our company.

Best regards,

The Transformation Factory Team

Hi Queen,

I'm truly sorry for the inconvenience you've experienced. We saw that you reached out to our support team and a refund has been processed for your order. We sincerely apologize for the delay and the lack of communication. Not only that, but we would love the opportunity to serve you better in the future and make up for this inconvenience.

Thank you for your understanding.

Hi Queen,

Thanks for sharing your feedback, and we're sorry to hear about the delay with your order. We are experiencing higher than usual volumes, which has impacted our processing times.

We assure you that our company is not a fraud. Please reach out to our customer service at ************ or use the live chat on our website for immediate assistance with your request.

Thank you for your patience and understanding.

Hi ****,

Im sorry to hear that youve had trouble reaching us regarding your order. We are currently experiencing a higher than normal volume of inquiries. To get in touch with someone faster, please call our customer service number at ************ or use the live chat feature on our website. We truly want to address all your concerns and make things right.

Thank you for your patience and understanding.

Hi Queen,

We sincerely apologize for the extensive delay and lack of communication you have experienced. This is not the level of service we aim to provide, and we deeply regret the inconvenience caused. The delays were not intentional, and we understand how frustrating this situation has been.

We would love the opportunity to fulfill your order and make this right. Your experience is important to us, and we are committed to improving our processes to prevent such issues in the future.

Please allow us to make up for the inconvenience and provide you with the service you deserve.

Thank you for your patience and understanding.

Hi Queen,

We sincerely apologize for the delay and inconvenience you have experienced with your recent order. We understand your frustration, especially given the positive experience you had with us two years ago.

Our processing time is currently 17 business days, and we apologize for any miscommunication regarding this timeline. We regret that it has taken nearly two months without any updates, and we understand your decision to seek a refund.

We have processed your refund request, and the amount will be credited to your account shortly. We are deeply sorry that we could not meet your expectations this time and hope you might give us another chance in the future to make things right.

Thank you for your understanding and for bringing this to our attention.