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ComplaintsforSimply Creative Designing Inc.
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Complaint Details
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Initial Complaint
12/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
Ms. Stacye ***** was contracted for a business visual branding package in April 2021 (deposit sent and paid April 2021) which included a new logo, style guide, custom business cards (1,000 die-cut and printed), ect. After fully paying the invoice August 9, 2021 I have not received my business cards and I have reached out several times via, phone, email, and social media and haven't received a response since October. Though she was sweet the constant delays, missed deadlines, and spotty communication made this an unenjoyable experience and at this point all I want is a refund for the business card design/print. .Business response
02/01/2022
Business Response /* (1000, 8, 2022/01/04) */ Happy Monday Thank you for the information. I truly appreciate the communication. I have had a heck of a year with giving birth to my first child in September which was what had caused the delay in getting Rayvon the business cards she had ordered. I do have the product created, and will be shipped out today. Due to the holidays I was not capable of shipping them on the 24th or Dec. I will be communicating this to the client. Just to assure her that the delivery should be received this week via priority mail. I am sincerely apologetic, motherhood during covid has not allowed me to operate as quickly as desired. But there are no other outstanding items owed to the client at this time. Consumer Response /* (3000, 10, 2022/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Respectfully, I appreciate her responding but what she is saying doesn't add up to what has transpired. The business card issues happened in August prior to her giving birth in September. She even sent emails in August stating that she had mailed out the business cards. I have never even seen proof that the business cards have been printed or mailed even after she claimed they had been returned to her business and resent after I asked for proof. On top of that to ignore my emails, calls, and social media messages for another 3 months is unprofessional and more than warrants a refund.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.