Business ProfileforSave Rack LLC

This company is untrustworthy. They clearly will not stand behind or with the quality of the products they provide, nor their return or refund policy for deficit products.

Dear Mr. ******, We have received and reviewed your complaint regarding product quality and refund concerns. We're very sorry for the inconvenience you have experienced. Our team has investigated this case more in depth and based on the information provided we cannot confirm if inquiry is associated with any of the companies that we provide fulfillment services for. With this, unfortunately we cannot provide you with information to contact the seller directly for assistance in getting your refund as we are not able to locate the company referenced in your complaint. Here are some suggestions that may help you acquire the refund you are requesting. Do you have a record of the website you may have made the purchase from? Or perhaps you might be able to dispute the charges with your credit card company? Is there a receipt or invoice that may have the information for the original seller? Also, if you look at the product itself, there may be a "Distributed By" listed with contact information for you to get in touch with the seller directly. We take consumer protection very seriously and want every consumer to be successful in receiving customer service from the original sellers of the products, subscriptions, and any items they have purchased. However, we are more like the postal service or UPS which are responsible for shipping items rather than refunds that should be provided by the original seller. Since we are not able to locate this seller with the information provided, we hope that you have some record of the purchase you made so you might contact the seller directly. We understand that this process is frustrating for you and we do not wish to cause any additional inconvenience. We hope that you receive the resolution you are requesting from the original seller. In the meantime, we kindly request that you remove your complaint about our company, as we did not sell you the product.