Customer ReviewsforPublix Super Markets Corporate Office

Rip off prices. The Ice Cream Isle had nothing but $6.99 for all ice-cream because it's hot out. We went to Target and got Ice Cream for $3.49. Because it's hot out Publix thinks it can just take advantage of people that are hot. We did not see any ice cream missing nobody is buying it. Good. Publix can get lost.

BBB Review #******; *******************************. Thank you for your feedback regarding our pricing. We believe that some retailers employ deep-discount pricing to convince customers that the only important factor in deciding where to shop is price. At Publix, we feel that the value that we offer our customers is not simply the price of an individual item but the quality of the entire shopping experience. Our hope is that when you shop with us, you'll find a wide range of high-quality items, fresh perishable products, clean and organized shopping environments, friendly associates with great product knowledge and easy check-out and carry-out services at competitive prices. We encourage you to shop our weekly ad, extra savings flyer, and digital coupon offers each week, as we have a wide variety of popular items at great prices, including lots of BOGOs that can help create meal solutions and help your family save money. We genuinely appreciate your patronage and are committed to providing you with a positive shopping experience. If you have any further questions, suggestions, or feedback, please don't hesitate to reach out to us directly. We have shared your comments with the appropriate areas for future review.

I shopped at the Publix ************************************************************************************************. I stood in line for quite some time with only one person working the sandwich line and one customer in front of me. A second ****************** had looked at me and eventually came over, then proceeded to make a sandwich for a to-go order without even acknowledging me. Everyone was served but me. I couldn't believe the disrespect, so I walked off. I had to waste time not only filing a complain with the corporate customer service but also get a sandwich from another nearby deli. This easily made me eat an hour of my time, which I rarely have extra time. I felt like I wasn't seen and didn't matter to Publix. The assistant store manager called me today. She apologized for the issue and said (just like the Deli Manager) that she would speak to the deli employees. She blamed the issue on lack of staffing. However, this makes no sense as there were at least 4 or 5 employees working the front of the deli, and only as many customers during that time. I have no confidence from her response that she intends to truly fix anything, nor do I think she made a good faith effort to address my concerns or make things right. I will be contacting the community relations manager for Alabama to try to escalate this so it doesn't happen to other customers who might not be willing to stand up for themselves.

Re: BBB Review #******: ***********************. We received the above BBB Review on 6/1/2024. We apologize for any inconvenience ************ experienced with our store. ************ did contact Publix previously regarding these issues. We forwarded his concerns to our District Manager who replied with the following on 6/6/2024: "I have spoken with ************ and apologized for the inconvenience that we caused him. I assured him that we had taken his concern seriously and that I had been by the store to personally follow up with our Assistant Store Manager regarding his concerns. I offered him a gift card that he can pick up the next time he is in the store for the ordeal he has been through. He was happy with our conversation and thanked me for the follow-up.Thank you,******************************* District Manager"If ************ has any further concerns, questions, or other feedback, we hope he will reach out to his Store Management directly to allow them the opportunity to resolve the issues quickly. We also hope that ************ will continue to allow Publix to serve his grocery needs.

To whom it may concern: First complain in written from this store. My daughter bought to me a beautiful "dozen" of roses for Mother's Day. When I put them in a glass vase and organized them I notice two stems without roses. I counted them, 10 roses and two empty stems. Really??? How come? That is not nice. I was expecting that from another place like ******** maybe. I took pictures and I'm going let the manager know about this.

Re: BBB Review #******: *********************. We received the above BBB Review on 5/13/2024. We apologize for any inconvenience ************ experienced with our store. ************ did not contact Publix previously regarding these issues. We forwarded her concerns to Store Management who replied with the following on 5/16/2024: "************,I was made aware of your most recent shopping experience at our Intracoastal Publix and wanted to reach out to you to offer my apology for the roses you received. I regret to hear that we have disappointed you and failed to meet your service expectations with the correct number of roses. Part of my role and responsibilities is to inspect our quality, especially during this crucial holiday for our mothers. I sincerely apologize for failing to meet your expectations. We would never knowingly disappoint our customers and I appreciate the trust you have placed in us to address your concerns.Our goal is to provide customers with exceptional service each time they shop with us. I want to assure you that I will be addressing your concerns with my team. Please allow us to cheerfully refund your roses and offer you a fresh beautiful new set of roses whenever it is convenient to you. On your next visit to our store, please stop by our **************** Desk and ask for me as I would love to apologize in person. We value your business and we will continue to work hard at improving the service that you receive. It is our pleasure to serve you and hope to serve you again in the near future!Thank you.************** Assistant Store Manager #*** **************"If ************ has any further concerns, questions, or other feedback, we hope she will reach out to her Store Management directly to allow them the opportunity to resolve the issues quickly. We also hope that ************ will continue to allow Publix to serve her grocery needs.

The ************************************************* is the WORST. I went to the store today for 1 item. They only had 2 check out aisles opened and one being 10 items or less, both aisles had 8-10 customers waiting. I went over to the customer service desk as you can normally check out there. There was one gentlemen at the counter ahead of me. The customer service clerk proceeded to tell me to go get in one of the open aisles as it might be faster. I explained to her that both aisles had 8-10 people in line and the only person in front of me at the counter you were waiting on. She was insistent that i go to one of the other aisles. SO i looked at her and placed my item on the counter and left the store.This has got to be on of the WORST stores owned by Publix. In the last year and a half i have had to return at least 15 items as they were either bad or out of date. I bought a bag or tortilla chips brought them home opened one, bit it had to spit it out it was so stale. I looked at the expiration date and it had expired 6 MONTHS PREVIOUSLY.Some one needs to get a handle on this store. I know so many people who refuse to shop at this location because of all the bad and expired foods.

Re: BBB Review #******: ***********************. We received the above BBB Review on 5/11/2024. We apologize for any inconvenience **************** experienced in our store. **************** did contact Publix previously regarding these issues. We forwarded the concerns to Store Management who replied with the following on 5/13/2024: "****************,Thank you for taking the time to share your concerns and experience at my store in regard to my checkout lanes and quality of products. Our goal at Publix has always been to deliver the highest level of service and quality products to our customers. I personally apologize that we have not left you with a great perception of our commitment during your recent visits. As the Assistant Store Manager, I take full responsibility for the action and execution of our entire store team. We have identified that the lines were backed up longer than they should have been and for this, I apologize. Our goal is to get it right each and every time. Please feel free to introduce yourself upon your next visit so I can personally apologize and assure you that we will improve in these areas. Thank you,*********************** Assistant Store Manager 1156 ************"If **************** has any further concerns, questions, or other feedback, we hope he will reach out to his Store Management directly to allow them the opportunity to resolve the issues quickly. We also hope that **************** will continue to allow Publix to serve his grocery needs.

Your Publix application to give patrons access to clip coupons is disgraceful, torturous. All the information extracted & in the end did not validate it. I rather buy elsewhere where they honor their coupons without having all your information. Either you give it or not but don't misrepresent it.

We received the above BBB Review on 4/30/2024. We sent the following response to her via email on 4/30/2024:We apologize for your disappointment with our digital coupon program and for any issues you had with setting up your initial account. We invite you to call us so we can assist you and show you how easy it is to use the Publix digital platform in order to help you save money. Please call ************, ************** Technical Support. They are available Monday through Friday from 9:00 am to 6:00 pm and Saturday from 9:00 am to noon, EST, excluding holidays. We would be more than happy to assist you with signing up to save money while shopping at Publix.We hope ************** will contact us soon in order to provide her with assistance. We also hope she will continue to allow Publix to serve her grocery needs.

I live in celebration and go to Publix at least five times a week recently I was at the Loop getting my dog groomed and I had a couple hours to kill so I went to Publix to get a sandwich at the deli the employee that helped me her name was ******* was so amazing that when I left I knew I had to write a review about her. She was not only extremely professional, but she was friendly, personable, knowledgeable, and just all around wonderful. In comparison to the other employees around her she stood out and shined. I can't tell you what an impression this employee left on me. Publix should be so grateful to have an employee such as ******* you need a hundred more just like her. Thank you ******* for giving me a wonderful experience at Publix at the Loop

We received the above BBB Review on 4/29/2024. We would like to thank **************** for her compliments and kind words regarding our associate. The following response was sent to **************** via email on 4/29/2024:Dear ****************, Thank you for taking the time to share your compliment with the BBB, they informed us of your kind words and praise for our Deli associate ******* at the **************************************. As company owners, we take great pride in serving our communities and providing quality products.Your praise of ******* means a great deal to us and we appreciate you taking the time out of your schedule to share your experience with us. Please know that a copy of your comments will be shared with her management team to recognize her for providing the signature premier service we pride ourselves on.We appreciate your loyalty to Publix and thank you for allowing us to meet and exceed your expectations!

Ehh I give em a 3 there usually very helpful when I go but most workers dont wanna help look for items when I ask it looks like Im being an inconvenience to them and they will say ooo we dont have have item as if they can know all the items in stock and out of probably 1000s of items but when I ask another worker they magically have it ?????? usually the ones on ******************* and the one in *********** and on 192 I literally had a store where the workers literally speed walked to the back so I couldnt ask them a question one guy stopped out of the group but the other 2 ran ti the back laughing ??????Idkk if you dont wanna be helpful why work where you have too

BBB Case #******: ***************************. We received the above BBB case on 4/29/2024. **************** had not contacted Publix Corporate Offices for resolution prior to contacting the BBB. We apologize for the issues **************** experienced in the store and we take these concerns seriously. In order to assist her, on 4/29/2024 we sent **************** an email to request the store location where the concerns took place. To date, she has not responded to us to provide the requested information. We look forward to addressing her concerns should she decide to contact us. If **************** has any further concerns, questions, or other feedback, we hope she will reach out to her store management directly to allow them the opportunity to resolve the issues quickly. We also hope that **************** will continue to allow Publix to serve her grocery needs.

Went to buy some Passover goods and Publix had 10 items on the shelf for the second night. Gefilte fish matzo ball mix., and candles, which we dont even use for this holiday. You need to get some Jewish people on your staff. Who can explain to you the things that we eat for Passover and other Jewish holidays. In addition, you have no wedding cards, funeral cards, or bar mitzvah cards for Jewish celebrations. Whats up with that? You dont need our money?

Re: BBB Review #******: **********. We received the above BBB Review on 4/25/2024. We apologize for any inconvenience **************** experienced in our store. **************** did not contact Publix previously regarding these issues. The following information was sent to **************** via email on 4/26/2024:****************, Thank you for bringing this to our attention. We sincerely apologize for disappointing you, particularly at such a special time of year, and we recognize the impact this error caused. We shared your comments with our teams to help avoid this from happening in the future. Additionally, we apologize if our store has been out of stock on a Jewish item you were looking for during any of your visits. Publix works very closely with our suppliers, along with consultation provided by a Rabbi, to make sure we offer the appropriate items and build promotional programs for our ***************** Each store orders specific items and quantities of Passover products to serve its customers. Your store manager would be happy to assist you in providing the items you would like to purchase at Publix. Please do not hesitate to reach out to your store directly. The specific store where you shop the most was not provided; to call the store and speak with the Store Manager or Grocery Manager about your needs, our company website "store locator" provides location information. Attached you will find a website link to it: ************************************************. Again, we encourage you to speak directly with the store management regarding your requests so they can assist you.Publix is fortunate to have customers like you willing to take the time to notify us when we have made a mistake. We hope Publix can continue to be a part of your holiday memories. If **************** has any further concerns, questions, or other feedback, we hope he will reach out to his Store Management directly to allow them the opportunity to resolve the issues quickly. We also hope that **************** will continue to allow Publix to serve his family's grocery needs.

Yesterday I went to the publix in ******** I believe its called Keelyn Square **** is the manager. That was the BEST publix I've gone to everyone was soooooo helpful. Kind and genuine. I live in Ruskin if I lived close to that publix that's where I'll shop. The experience was just AMAZING!!

Dear ******************, Thank you for taking the time to contact the BBB. They informed us of your compliment for our ******** Publix location led by Store Manager ****. We try hard to please each of our customers, so it is very rewarding to know that we have satisfied you. Publix realizes that our customers have different needs and desires, and we always try to exceed their expectations. We appreciate your comments and kind words because we have long prided ourselves in listening to our customers, providing premier customer service, and offering quality products at fair prices.We are glad you have had such wonderful experiences, and please know that your comments have been shared with the appropriate team. We appreciate your loyalty to Publix and thank you for allowing us to meet and exceed your expectations!