ComplaintsforJag Services of Central Florida, LLC
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
1. Following Hurricane ***, on 10/07/2022, we received a proposal from Jag Services of Central Florida, LLC to tarp our roof. Their yard signs, ******** business page (recently deleted), business cards and verbal statements fraudulently claimed that they were "Licensed." Please understand that you do not need to be licensed to tarp a roof. That is not the issue. The issue is that they fraudulently claimed to be licensed when they were not. We would not have called them or hired them had we known they are not licensed. Claiming to be licensed when you are not is fraud.2. Their proposal for $3,600 stated that they would tarp our damaged roof using "all-purpose poly." Instead they nailed down a much cheaper felt product onto our roof that according to the felt manufacturers literature and installation guidelines is only to be used underneath shingles and NEVER as a tarp material. To protect our home, the product they installed had to be torn off, thrown away and replaced with all-purpose poly tarps.In short, we were defrauded with both their qualifications and the material they claimed they would be using. The product they used was useless and they are not licensed.We have asked for a refund. They have refused.Business response
01/11/2023
Homeowner has been refunded and this issue has been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.