ComplaintsforThe Great Fish Company LLC
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Complaint Details
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Initial Complaint
05/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought “BONELESS” skin on whiting fish and ate 3 pieces which every single one had bones in it I got stuck in my lip now I have a bag of fish I won’t eat if there is bones it shouldn’t say BONELESS… I pad 13.99 for this fish I have to throw outBusiness response
05/18/2023
Dear **** **** *******
We regret to learn about your experience with the Whiting fillets. Your feedback is very important to us. We are very committed to ensuring the quality of our products and foods safety is of upmost importance. With the information you provided, we will investigate this matter to determine how this can be corrected. If possible, could you provide us with the Lot # or Packing Date, usually printed on the outer package which is very helpful in tracing back to the date of packaging. You can email us at ************************* or call 1-800-458-5252 and request to speak to me.
In the meantime, we’d like to reimburse you for your purchase. Please provide us with your full mailing address so that we can mail the reimbursement out to you.
Sincerely yours,Victor G******, Quality Assurance Director
Customer response
05/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******** ******
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.