ComplaintsforGeorgiafloorsdirect.com

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  WE PAID FOR OUR CARPET FOR OUR HOUSE HOUSE INCLUDING OUR STAIRS THROUGH GEORGIA FLOORS DIRECT IN ********, ******* IN JANUARY 2023, AFTER A COUPLE OF MONTHS OUR CARPET WAS INSTALLED BY THEIR OUTSIDE CONTRACTORS *******************************, THEY HIRED FOR US, THE ONLY THING NOT INSTALLED WAS THE CUSTOM STAIRS WHICH WAS ALSO TO BE INSTALLED BY THE SAME CONTRACTOR (*******************************), HE ATTEMPTED TO INSTALL THE STAIRS BACK IN JULY AND INSTALLED THE FIRST FOUR STEPS INCORRECTLY, AFTER TALKING WITH US THREE TO FOUR ****S TO VERIFY IN PERSON HOW WE WANTED THEM INSTALLED, WE HAVE CALLED ******* THE STORE MANAGER AND *** REPEATEDLY ABOUT THIS ISSUE, AND THE CONTRACTOR BEING TOLD BY THE STORE MANAGER TO GET IT DONE, ITS NOW NOVEMBER AND WE KEEP GETTING EXCUSES WEEK AFTER WEEK THAT HE SAYS HE IS GOING TO INSTALL A CERTAIN DATE AND NEVER SHOWS UP, ALWAYS WITH A NEW EXCUSE. THE STORE MANAGER ******* EVEN GAVE HIM FREE CARPET TO HAVE BINDED AND STILL NO CARPET INSTALLED. I KEEP CONTACTING ******************************* WHO CONTINUES TO GET CARPET INSTALLS FROM YOUR STORE BUT CANT SEEM TO FIND THE **** TO FINISH OUR INSTALL WHICH HAS STRIPS AND NAILS STICKING OUT OF THE STAIRS WHICH MY SMALL CHILDREN KEEP STICKING IN THE BOTTOM OF THEIR FEET BECAUSE THESE STAIRS LEAD TO THEIR BEDROOMS. IM TRYING NOT TO HAVE MY ATTORNEY MOVE FORWARD AGAINST THIS COMPANY AND CONTRACTOR, WE JUST WANT OUR STAIRS COMPLETED. WE CANCELLED ANOTHER COMPANY TO GO WITH YOUR COMPANY, AND I HAVE RECENTLY BOUGHT MORE CARPET FROM YOU, AND REFERRED SOME OF OUR CLIENTS TO YOU FROM OUR BUSINESS.

  Business response

  12/04/2023

  Hello, thank you for reaching out to us in regards to complaint ID ********* ***************************, **************************************************************************** ****************** did not purchase his carpet from ********************* / ********* Flooring LLC, in ********** *******. ****************** purchased his carpet from ********************* / ************* located at *************************************************. They are owned by ************* located at ******************************************************************************************** telephone number ************. Please remove *********************/********* Flooring LLC from complaint ID ******** and refer this matter to ************* thank you so much for your help in this matter. For any questions please call me ***************************, ************

  Business response

  12/14/2023

  12-14-2023

  To whom it may concern:

  In regards to the complaint from ***************************. We are scheduled to do the steps on this coming Monday December 18th. They will be completed on this day. ******************************* is an independent contractor and not an employee of Georgia Floors Direct. ******************************* and *************************** spoke directly about the steps. At the time of the measure I told ******************************* I wanted no part in these steps. It's a service we do not provide but it was one ****** said he could complete. I promised to provide a 12x10' piece of carpet to complete the job. He had the carpets bound to one size and started to install them when he found out they were supposed to be a different size. This then became a he said one size and he said another size leaving Georgia Floors Direct in the middle. We will do anything possible to make a customer happy so I promised yet again to give a 12x10' piece of carpet so they could be bound again. The carpets have been cut, they are currently at the binding lady's waiting to get bound (they will be completed before Monday). ******************************* has not collected on the step work. Once completed and to ********************** satisfaction he will collect the balance owed to him.

   

  I attached a copy of the receipt we provide every customer (Including ***************************) that states ******* Floors Direct is not responsible for the labor and the customer works with the installer. Also states we do not accept  money for the labor and it's paid directly to the contractor once the job is completed to the customers satisfaction.

  As far as getting lawyers involved I am not sure that is necessary nor is Georgia Floors Direct liable. I/we have done everything as a company we said we would do and more. I have provided a 2 pieces of carpet both at 12x10 to make this situation better. Once again the steps will be completed on Monday the 18th a date that ******************************* and *************************** both agreed too.

   

  Feel free to contact me if you have any other questions or concerns.

  ******************************* (Store Manager)

  5000 ***********

  ******** ** 33810

  **************

  *********************

  Customer response

  12/19/2023

  ******************************* showed up late and once again the steps are not complete because his measurements were too big for the stairs, he says he will try to finish the stairs between Thursday and Saturday of this week, this contractor is a regular person used by this store and this store knew of this situation for 9 months going and still continued to give him work even though the stairs where not done, and they assured me the stairs could be done from the very beginning, because we canceled with another company to let them do them back in January. They need to be accountable for these to be completed!

  Customer response

  12/19/2023

  Had a long conversation with ******* today and he assured me ******************************* would be getting it done, ****** confirmed for Friday morning first stop. I told **************** would let him know if he doesnt show up.  And will send pictures of the completed work, since when he showed up Monday the carpet was cut wrong again.

  Customer response

  12/21/2023

   
  Complaint: 20812420
  
  I am rejecting this response because:
  

  ******************************* showed up late and once again the steps are not complete because his measurements were too big for the stairs, he says he will try to finish the stairs between Thursday and Saturday of this week, this contractor is a regular person used by this store and this store knew of this situation for 9 months going and still continued to give him work even though the stairs where not done, and they assured me the stairs could be done from the very beginning, because we canceled with another company to let them do them back in January. They need to be accountable for these to be completed!

  
  Sincerely,
  
  ***************************

  Business response

  01/18/2024

  1-18-2024

  I am writing this in response of the rejection letter I just received today. The steps have been completed and our finished. Yes these steps took way to long to complete. Yes there was a lot of back and forth that slowed this process down (from canceling the steps in the beginning to the size of the steps being made one size per the installer and the customer saying that's not what they agreed upon, to the binding needed to be done for the third time. I do agree these should've been done a long time ago! However they are complete as of today. The installer is still waiting for the rest of his money to be paid by the customer. That again as an independent contractor will be between *************************** and *******************************. I did everything I said I would do including giving 12x26 worth of carpet to get this job completed. *************************** reached out to me after the installer left and told me he was happy and that he let the BBB we completed the work. Please let me know the next steps.

  *******************************

  *********************

  *************************

  Lakeland ** 33810

  *************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩