ComplaintsforStephens Property Management LLC
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Complaint Details
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Initial Complaint
06/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Thomas S******* with "Stephens Property Management LLC" with supposed license and insurance as stated on the business card had been mowing and edging our mobile home lot property since March of this year, 2022. His card also says he does commercial and residential property. Then this most recent time, we told him to mow the lawn, pull the weeds by hand and spray them. Upon coming home, there are at least 5 spots on our mobile home where he literally took the weedwacker right along the siding and didn't pull the weeds at all. In the siding there are actual holes and huge gash marks in the siding where he carelessly did the job and damaged our home. It looks absolutely terrible and was not there before he came!! We contact him and he took over a week to come to assess the damage and kept blowing us off. He finally came and was very defensive and said he didn't do the damage. With my husband and with me he was very very nasty and refused to give insurance information to get our siding fixed. I kept asking and asking for insurance and he actually said to me, no matter which way you ask you still will not get your way. I cannot believe the level of unprofessionalism, lack of concern and rudeness. He refuses to give us his insurance information still. You cannot find him as a business on the dbpr or on the bbb website. He is a fraud and a scammer. From what the bbb told me he is new to having a business and should be ashamed of treating his customers like they are dirt. And not resolving issues or owning up to mistakesBusiness response
08/23/2022
Business Response /* (1000, 10, 2022/07/26) */ Contact Name and Title: Thomas S******* Contact Phone: 8635124708 Contact Email: *************************** I have mowing this customers lawn for about 2 or 3 months with no complaints. So they ask me to remove some weeds from the edge of their mobile home ......which I had been knocking them down each time I serviced their property. But this particular time I knocked them down and sprayed them so that they would die. The customer then called me and said I ripped holes in their skirting along the edge of their mobile home....with my weed eater! I then told them that those holds were all ready there....I have been servicing this property for over 2 plus months with no complaints. They told me they were gonna get it ready to sell this mobile home...so it really makes me think that they couldn't afford to repair the skirting of a very old mobile.....where the skirting deteriorates over years from the weather and sun. So why not say that I hit it .... So that I would be responsible for repairs.....
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.