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Business ProfileforMassage Envy
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3615 South Florida Ave Unit 56 MM 25557, Lakeland, FL 33803
- BBB File Opened:
- 1/17/2012
- Years in Business:
- 12
- Business Started:
- 1/17/2012
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Amy Walsh, Manager
- Contact Information
Principal
- Amy Walsh, Manager
Customer Contact
- Amy Walsh, Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tiffanie D
07/10/2024
Massage Envy Response
07/11/2024
The client was refused services due to severe medical conditions. The memberhship verbage states that we reserve the right to refuse anyone with medical conditions that we do not feel comfortble with treating, it is a precaution for the clients well being.
It is better served that this client seek out a medical massage at a qualified hospital, our therapist are fully licensed but do not hold any medical degees to deal with clients who have serious health conditions.
I have refunded the client for her services that she DID NOT even attend and also gave her a free massage. I consoled her and told her that we will cancel her membership as to not have her pay anymore monthly fees because she can not attend due to her health.
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