ComplaintsforJenkins Nissan, Inc.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: 1/25/2024 Amount: $289.86 Issue: Refusal of reimbursement of new part ordered and not used.*Need a refund immediately*No resolution: Service person ******************- Floor Manager, *******- Shop ************************- Service Manager.None apologized and brushed it off to the next person. I was charged $289.86 to install a new glove box- that in the end didnt work and i left ****** NISSAN with my original glove department box.I was told the old glove box could NOT be repaired (it wasnt closing) and a new part was needed to be ordered. I inspected the supposedly new (looked used) glove compartment when all was done, and it was not closing properly. The tech tried it himself to prove my point. I asked for the old glove compartment box and for the technician to try the original old glove box and he snapped it on perfectly fine! NO TOOLS NEEDED!!!Im asking for a reimbursement. Its unfair, unethical for me to pay for a glove compartment that, ONE: should have never been ordered in the first place TWO: I shouldnt have to pay for a mistake I didnt make. THREE: I left the dealership with my original part and they kept the new part.On top of that.. i waited THREE hours (with an appointment) . I walked outside and asked ***- the person who serviced meit had been 3 hours, how much longer!?! NO ONE HAD SERVICED THE *** YET!!!! The time before was the same. With an appointment waited 3 hours for an oil change.I work hard for my money and i dont have a problem paying for a service when its deserving. BUT this time its unfair, unjust, and a scam. Making me think the time before being charged $1500 for my AC was a scam too and i was serviced by *****. I would like THAT to be investigated too!!

  Business response

  02/01/2024

  Our service manager got involved, and fixed ************* box.  And refunded the money for the parts.

   

   

  Customer response

  02/01/2024

   
  Complaint: 21217586
  
  I am rejecting this response because: *********** Manager DID NOT get involved. He rejected the refund and had nothing to do with the repair.

  I asked for the old globe box. The technician got it from their garbage and i told him to attach it on. It was unhinged and he didnt even need tools. *********** manager was not even there that day!!

  So- NO! The Service Manager DID NOT GET INVOLVED!! On the contrary when i went back  he told me there was nothing he could do.

  I am requesting a TRUE RESPONSE for it to be acceptable. They DID NOT have acceptable customer service and should be ashamed of themselves. He didnt even care when I stated I was not returning to do business with them. His response was: I hope you have a good day. There was no apology from anyone!!!

  
  
  Sincerely,
  
  *******************************

  Business response

  02/02/2024

  Enclosed is a copy of the credit given to ******************************* on her credit card.  

  Customer response

  02/05/2024

   
  Complaint: 21217586
  
  I am rejecting this response because:

  I am asking for a FULL refund - not partial- for all the time taken off work to resolve the matter. And the stress and anxiety this has caused me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2016 Nissan Versa to Jenkins Nissan on 12/27/22 and 10/17/23. Both times regarding issues with my car's transmission that is under warranty for 1 year. My car showed the same issues both times. However, the first time the issue was replaced but the second time it was not. Tammie L******* was my service advisor and the tech on my vehicle Bryan M***** F******. Both of them were insisting my car had issues with my wheel bearings and fuel induction which has absolutely nothing to do with my transmission. Even though Brian was saying my car did not have codes or any issues with my transmission, he submitted the request and it was approved on my first visit where it was completed 3 weeks after I took it 12/27/22 - 1/19/23 and I got a re-manufactured transmission. If he were saying the truth, the transmission replacement request would have been denied so I know he was making these issues up. On my second visit I took it for the same issues and Brian told me the same thing from last time that the car had issues with the wheel bearings only with the addition of fuel induction. However, I knew this was not the case since my car had the same issues from my previous visit and the issues did not correlate with the ones he was saying. Let me also say my boyfriend is an airplane and car mechanic and he knew that what Bryan was telling me were lies. Unfortunately, this time around, both Tammie and Bryan told me the request could not be submitted since it was not showing transmission codes (even though he said that the first time and I refuse to believe). It is a shame they are making issues up with my vehicle that have nothing to do with my transmission and my transmission still remains with these issues. They just don't want to work on my car since it is under warranty and I would not be paying out of pocket. I included the documents from my two visits and a detailed word document of everything I went through with Tammie and Bryan at Jenkins Nissan as evidence.

  Business response

  10/23/2023

  Unfortunately, we had no codes and could not duplicate the concern. Please call Mario S****** our service manager at 863-686-2800 to discuss this issue and set up another appointment.   Thank you  

• Initial Complaint

  04/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  I TOOK MY 2020 FRONTIER INTO JENKINS NISSAN FOR AN OIL CHANGE. AFTER PAYING I WENT TO FRONT OF DEALERSHIP WHERE MY TRUCK HAD BEEN PARKED. AS I ALWAYS DO I CHECKED AROUND IT AND OPENED THE HOOD NO OIL ON DIPSTICK. TOLD SERVICE AND 3 MECHANICS AND MANAGER CHECKED AND ACKNOWLEDGED THAT NO OIL ON DIPSTICK. THEY WANTED TO DRIVE IT BACK IN ,I SAID NO IT WOULD BE FOOLISH TO RUN IT AGAIN WITH NO OIL,SO WE PUSHED IT BACK INSIDE SHOP. THEY REFUSED TO LET ME WATCH AS THEY REMOVED THE DRAIN PLUG,I INSISTED BUT WAS TOLD I COULD NOTBE IN SHOP BUT LATER CALLED ME OVER TO SAY OH LOOK IT HAD OIL AFTER ALL. I BELEIVE THEY ADDED IT TO COVER THE MISTAKE. I GOT A LOT OF RIDICULOUS REASONS WHY NO OIL WAS SHOWING ON THE DIPSTICK,BUT IT WAS ALL ***. To COVER UP THE MISTAKE. NOW I DONT KNOW IF I HAVE ENGINE DAMAGE OR NOT. VERY DISAPPOINTED IN JENKINS AND IN NISSAN . ..

  Business response

  04/27/2023

  The service manager called the customer 5/26/2023.   Explained to the customer that the oil was changed and no codes for oil pressure showed up. Please have them call Mario S****** at ************ for any questions.  They can take the vehicle to a closer Nissan dealership to verify.  Also the vehicle is a 2022.  

  Business response

  05/05/2023

  The customer actually called the police.  They  came out and verified the oi in the vehicle and left.   

  Customer response

  05/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Yes,I did call the police,Officer R,Slade responded. I told him the situation,he said he understood but this was a civil matter.He then left. AT NO TIME DID OFFICER SLADE APPROACH MY FRONTIER,HE NEVER OPENED THE HOOD,HE NEVER CHECKED THE OIL. This is another outright lie by Jenkins,This should all be on Jenkins camera video,as should the oil change and the events in the shop.
  Sincerely,
  
  *** *********

• Initial Complaint

  04/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  VIN: ***************** We recently purchased a brand new 2023 Nissan Rogue that was suppose to come with 2 key fob but only received one. It's been about a month since we purchased the SUV and the sales consultant Alai A******** has been promising us the other key fob and telling us it's on back order. My research of how long a dealer takes to make a key fob is 15 to 30 minutes. I'm wondering why it's taking y'all so long. This is the 2nd Nissan Rogue we have purchased from Jenkins Nissan. We didn't have this problem with the first purchase we made. Please call ******* ******* ** *************

  Business response

  04/06/2023

  They are on national back order.  Was informed we should have one within 2 weeks.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  My nightmare started When I was driving. My car made some noise. I went to the auto zone; they told me it had a small leak with the p0546 code. I decided to take to dealership Jenkins Nissan since. I bought it brand new from them, so they would have the tools to fix the problems. When I went first, they said they needed to do their diagnostics and asked for multi-inspection to ensure everything would be fixed. They did their diagnostic, and they came up to me and said I needed to change the backlight, brake pads, and something else, so my total that day was $ 1700. I said it s ok as long as I fixed my car. I got my car at 8 pm, their closing time, so I drove it by I4. I heard some loud noises nothing was fixed, so I went back and I talked to the manager there; he was so rude, and when I asked for diagnostics and multi-inspections, he said we could not inspect everything, and they checked again and went for a test drive after driving the car they told me that they misdiagnosis the first part and the problem is the front wheel bearing and the engine belt, and I said it is ok again. They ordered the parts and got another appointment. I came back for the appointment, they fixed the wheel bearing, and they said we were sorry; it was not the front wheel bearing, but t the back ones, and my car had a small leak, so they needed to order the hose for that. I said that was fine, so they charged me $ 911 again. They even charged me for the part they would order for my next appointment, so I returned on 3/13. They fixed the leak and back wheel bearing. So they confirmed that everything was fixed. I paid $555. 30 min later, I took it on my way To auto, zone to recheck it, but I found the same code, p0546 small leak.on 3/17. I retook it to Nissan Jenkins and showed them the auto zone diagnostic I made the same day, but they told me their computer did not show any problems that time. They told me I needed to change the transmission for 4301+tax; seriously, why they did not tell me that in the first place and make me pay a lot of money and things frustrating I feel like they knew the problem from the first place. They want me to pay more money, or maybe since I do not know anything about the mechanics, they charge for necessary repairs, 1700+911+555 in total; it is almost new transmission if their diagnostic was correct in the first place ( I put a review on google before).

  Business response

  03/20/2023

  This vehicle had not ben in our service department for the last 3 years  It is a  2015 with roughly 140k miles on it.  It had several codes and issues when it came in.  3 different items were addressed and fixed.  4 tires and alignment.  Rear tail lamp.  Wheel bearings rear, drive belts, hose and more.  It also needs a transmission.  Roughly $4300 plus tax.  The service manager is offering a good will adjustment of $3500 plus tax for the transmission. Please contact Mario S****** at ************ for any question, or  to go over previous bills. Thank you. 

  .  

  Customer response

  03/20/2023

  
  Complaint: ********
  
  I am rejecting this response, because it will cost me almost $8000 dollars for repair. They  did a diagnosis and multi inspection, why didn’t they tell me at that time my car needs new transmission so i would have the option to decide. Unfortunately, they decided that they would make me pay for repair that’s absolutely unnecessary instead of saying the real diagnosis. Or as their manager said “well we’re not afraid of you!” So they continue to allow themselves to charge me because they were sure I didn’t know nothing about any engineering or mechanics. Whenever I came back to them they told me that it should be fixed or oh sorry there was a mistake and another things. Seriously, is this a professional service at a Nissan dealership that can not diagnosis correctly or just decide to wait for the big charge to the end. Instead of telling me every thing is fixed, they said “oh you need another $4000 for a new transmission” which is unacceptable. I feel like I’ve been manipulated because of my ignorance to the mechanic.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  02/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I’m not sure if you can help me. I purchased a 2020 Nissan Altima (for my daughter’s 16th birthday) from Jenkins Nissan in Lakeland Florida on December 29, 2022. This vehicle broke down on February 2nd 2023 (35 days) the dealership has made three complete attempts to repair it under the power train warranty. The issue continues to come back, rendering the vehicle un drivable. Now they think it is a sensor which isn’t covered under the power train warranty, at the cost of $1,700 to me. At this point the dealer and I are at odds due to I do not feel I should have to pay for the repair, if you purchase a vehicle from a dealer it is implied that it should operate without issues, at least too the time you make your first payment. Not to mention they have already mis diagnosed the problem wrong on the 3 prior attempts. I can provide a list of Managers I have spoken to at Jenkins regarding this issue if you need and our conversations.

  Business response

  02/27/2023

  On Friday the 24th of February, the GSM offered to split the bill 50% with the customer.  Unfortunately the customer did not purchase an extended warranty on this vehicle.  Please have the customer contact Rahshon ***** at ************.  Thank you

  Customer response

  02/28/2023

  
  ********** ********
  
  I am rejecting this response because:
  
  I spoke to the GSM (Mr. *****) on February 24. He stated that they would pay roughly $850. I went on to explain the first car payment hasn’t even been paid yet and the vehicle has been in the shop four times and it has been repaired three times. Only to end up broke down again. No reasonable person buys a vehicle from a dealer and expects it to break down on four different occasions within a few weeks.The GSM told me I need to speak to the service manager David ***** about looking to see if it can be covered under the power train warranty. I called David ***** (service manager) on February 28. David said this wasn’t covered. However during my conversation with David, he mentioned that the first three breakdowns/repairs were due to a totally different issue causing the vehicle underivable. Now a safety sensor issue in the front of the vehicle doesn’t work as advertised and that renders the vehicle unsafe and un drivable. I also explained this to the GSM who was trying to compare the damaged vehicle to a dental procedure (I’m not entirely sure where he was going with this)  I did let the GSM know this is a safety issue.

  I find this very disheartening that the owner ****** Jenkins supports selling vehicles to the public that break down on four different occasions within 35 days. And not want to do the right thing. No reasonable person purchases a vehicle from a dealer with the anticipation it will break down four times in a few weeks and before the first payment is made and be told, Sorry “it’s like getting dental work done sometimes it works and sometimes it doesn’t.”  
  ****** Jenkins (owner of Jenkins Nissan) needs to be made aware. 
  
  
  Sincerely,
  
  Wayne ****

  Business response

  02/28/2023

  The original warranty on the vehicle is 75% customer 25% dealer.  As goodwill we offered to pay 50% on this one issue.  Again a warranty was offered at time of sale, it was declined. 

   

   

• Initial Complaint

  01/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  BUYER BEWARE ******** So yesterday I went into Nissan Jenkins's for an oil change, and they broke dip stick and didn't want to replace it. First they said the would pay for it then 15 minutes later the service advisor Robin R***** said no we will not cover it because it was cracked already. Still don't know how someone can determine that. But I told her that doesn't make any sense because I checked the oil and I would have known if the dip stick was cracked, she replied no you wouldn't. So I asked am I able to speak to a manager and she said let me see, because everyone is really busy. I don't understand why a company doesn't have time for a customer that you damaged their property but has my broken property in you hand doesn't make sense to me. So they final pulled my car out and immediately I ask the to pop the hood, I found an old rusty dip sick in my luxury 2018 infiniti Q60 fully load that I bought brand new for 60k back in 2018 my dream car which I take very good care of it, and only drive on weekends, which they were never going to tell me that they put an old dirty dip stick in there, shady business dealings. Anyways so I asked Robin for the inconvenience if you don't want to replace the dip stick just give me the oil change for free and we call it a wash because the last people to change my oil was you all. She replied didn't you say early you touched the dip stick so it could of been you. I replied I'm not playing that game and I need to speak to a manager now. She ignored me and I had tried to look for the general manager. Another guy in the office tried to help me out and I still had no luck because every manager was supposedly to busy to help, but when I was explaining to him the situation she kept trying to interrupt me while I was speaking and we got into a slight argument, which she tried to play the victim and was very rude and disrespectful. A also recorder everything. AlI want them to replace my dip stick which the broke.

  Business response

  01/11/2023

  On 2017-2019 Q60'S the dip stick has a tendency to crack and break off. This is what our technician noticed when they went to work on the vehicle. This was explained to the customer. The last time it was in our shop was over 8 months prior.
  
  Also there is a Technical Service Bulletin that certain models need to replace the dipstick. The vehicle would have to go to an Infiniti store to be checked.

  Customer response

  01/12/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because at the beginning the took full responsibility. Now they are not.

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Jenkins Nissan in Lakeland first I noticed the wiper motor wasn't working they said it would be fixed then the over head lamp for the interior lights fell one day when I hit a bump and almost caused me to get into a accident, I took it back to the dealership and told them the 2 things needed to be fixed and was told by service I had to pay for them even though angel colons who sold me the car told me it would get fixed I went in and talked to who I thought was a sales manager come to find out he was the general called me hostile because all the issues going on with my car then yesterday my ac went out on me I contacted angel and told him I made a appointment to come in he said he was going to talk to Jason the sales manager I have received no call back I went in for my appointment was told nobody told them I was coming in and that I would have to pay for anything that was done to my car , when I was sold the car I was promised full tank off gas it didn't happen was promised hub caps didn't happen , I even referred my daughter she bought a car was promised a referral fee didn't happen I want things fixed on my car I have had my car a little over a month and it's even trying to stall on me and I am afraid it's something to do with transmission cause I also told angel it's shifting hard , I feel like iam being pushed aside now that they got there sale I just want it hooked up to the computer and the issues fixed , They sold me a lemon

  Business response

  11/15/2022

  Business Response /* (1000, 5, 2022/10/25) */ Customer purchased the vehicle as is with no dealer warranty. They did purchase a separate powertrain warranty. Jason B***** is calling the customer to have them bring the vehicle into service and have it checked out. And based on that we can see if Nissan will offer any assistance. Please provide the daughters name and we will look the deal up. Thank you Consumer Response /* (3000, 7, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I got vehicle I was told it had a warranty, I was never never as is so the dealership is being untruthful, yes I did get a extra warranty on the vehicle , the day I bought the vehicle I was told wiper motor would be fixed then a couple days later I told angel colons about the interior light and he said he would get someone to fix it that same day I told angel it was shifting hard he said to bring it in I did and service had no idea what I was talking about yes I brought this vehicle in 3 times into service each time I feel I was blown off and I feel they knew the vehicle has issue and I was the first sucker that came in because I was desperate for a vehicle, yes Jason the finance guy talked to me yesterday and said he would get right back to me he hasn't I think they are hoping this will go away they sold me a lemon and it needs to be fixed and again I was never told by anyone not angel c***** , not Jason in finance nor the sales manager that it was as is Business Response /* (4000, 10, 2022/10/31) */ Enclosed are the documents signed by the customer stating vehicle sold ae is. Please have the customer follow up with Jason for a service appointment to see if we can get any assistance from Nissan. Or we can have Jason call the customer again. Please advise.

• Initial Complaint

  09/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I got a car from the dealership at the end of February. I only seen pictures of the car. Because my car broke down and I couldn't get to the dealership to find another one. They brought it to me and we have been driving the car. But when it rains water pours in from the sun roof. Took the car to be fixed, after I got there they tell me that the service contact won't cover the problem. Because the ducks in the sun roof drainage has to be cleaned out. So we taped it until we can get it fixed. But now it's leaking from somewhere else. My rug in the back is wet and the passenger seat belt is wet and my car is starting to stink. I only had the car 7 months.

  Business response

  10/06/2022

  Business Response /* (1000, 5, 2022/09/20) */ Please contact Rahshon C**** at 863-686-2800 He will make an appointment to bring the vehicle in to service and check it out Thanks you Consumer Response /* (2000, 7, 2022/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will call to have it checked. But I better not be charged for it. Because it isn't my fault the car leaks

• Initial Complaint

  07/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Everytime I use the service department they have made a lot of mistakes, which causes me to have to return back to them and fix their created problem. Service has replace my rack and pinion it was bining so the had to fix and replace again. Throtle body work was done, forgot to hook back up a coolant line. Had to go back because car was leaking antifreeze. They replaced front brakes, as i left service steering wheel was bounce left to right. As I made a turn front of car made a loud popping sounds as if tire blow out. I then drove straight back for them to look into problem. When the tech returned he said nothing was wrong. But, I begged them to put car back on lift to check all steering componets and lug nuts to verify everthing was ok. They refused and sent me on my way. My wife then took a life threatening trip to Tennessee to see family. 700 miles one way. 700 miles back, when she got back home I drove car and heard noises coming from the front of car. I called dealership, spoke to service and manager said to bring it back. So i did, only to be told me that i was missing lugg nuts, that my front tire only had one nut holding it on. The back wheels on each side was missing two. My wife risked her life and my childerens life taking a trip. My wife and kids could have died. What do you think if a car is traveling 70 mph and loses a FRONT TIRE? At that speed? So I have concerns about what kind of damage has been caused on my car from lack of responesabilty. How can they make it right? Well they should offer to replace front suspension parts that were stressed do to improper installation of wheels. Wheel bearings, bushings upper/lower tie rods, inner/outter balljoints, tires from improper wear. But no, they did nothing but tell me that they put lugg nuts back on. This is the fourth time that they over looked the problems of the cosumer for profit. Lack of responsabilty and public saftey is at risk here.

  Business response

  08/12/2022

  Business Response /* (1000, 5, 2022/07/08) */ Please contact Mario S******, our service manager at 863-686-2800. He has been in contact with the spouse on this issue. Thanks Consumer Response /* (3000, 7, 2022/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one has contacted me or my spouse about anything. You can't just sau that and mark it up as done. The responea should be contacting me to ezplain how they will correct a catastrophe error that could have cost me my family. Driving with missing lug nuts after a customer comes back to your service department after driving less then a mile and telling a service advisor that skmthing is wrong. Just for him to walk off after calling the tech over to test drive instead of listening to the customer saying to check lug nuts and suspension components and still didn't. No i am not doing there job, they did a service that cause more mechanical problems. They need to make it right not call this person. How about contact this cuatomer and lets make our catastrophe mistakes right.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩