ComplaintsforFour Paws Only

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I’m sad I have to write this review. I loved this place until my recent visit. Me and my husband left my two dogs with this boarding facility. We returned to pick up our dogs and my beau was so off, I didn’t think much of it as I know it had been a long 5 days, well I got to looking at him and he has snot so caked in his ears that his hair was falling out. He had snot just leaking out of his nose, he could barely get up from lack of energy I finally got ahold of them to talk about it, and they said they never noticed my dog was sick. I later talked to a kennel technician and she said “well we may have noticed he coughed a few times but thought It was maybe allergies” well if they noticed a cough don’t you think they would have taken it a little more serous considering there is a serious outbreak of kennel cough. Anyways, I take him to the vet and they told me he has pneumonia . They took X-rays and blood work just to verify. Also my dog was not the only dog within the same time frame with the same sickness. I called up the boarding facility and told them I should receive help with these vet bills since my dog had obvious been sick for several days. At first I felt as if I was getting somewhere until the manager told me she called the vets office and they told her my dog never had pneumonia. I called the vet and confronted them about what the manager had told me and she told me that it was illegal to give any information about my animal, and that they would never give out my information without my consent. So I called four paws only again and they still were calling me a liar, I had to take it as far as going through the legal team and getting legal statements to prove my dog had pneumonia, even though I dropped off all of his paperwork that stated he had it and they still won’t help even though it’s obvious it come from their facility as like I stated my dog was not the only dog with the sickness! I feel terribly knowing my dog was laying in there sick.

  Business response

  11/21/2023

  When customers sign our boarding agreement they are agreeing to the fact that while boarding, pets are exposed to many different illnesses. If their pet is exposed to one of these illnesses and contracts it, the owner understands that they are liable for any costs incurred in treating their pet thereafter. We understand the frustration experienced when a pet falls ill, however, we made all of the necessary steps after we were told the pet was sick. Attached is our boarding agreement plus the signature from the customer agreeing to our terms.

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