Customer ReviewsforSan Juan Pools

My pool arrived with a damaged corner. The installer said dont worry it will be covered with a concrete border that cost me extra. The second season the color was faded. I sent photos to warranty dept.of the damaged corner and faded color as the pool they delivered looked like "a second". I was suprised they let this pool leave the factory. A repair person came out a last week and told me all the pools fade. I asked him if he could remove the brown spots. He said muriatic will remove it but he did not have it. Why bother coming if you dont have what you need? This company uses false advertising stating on their website they have the best gel coat with a ten year warranty.

Actually, we do have the best warranty on gel compared to others. The question still is what's happened chemically with the pool water Maintenace that has caused said fading. All pools have gel fade over time but it's so very gradual. Unless there has been some improper chemical balancing. Or bleaching of the pool can also speed up fading. water chemistry balancing is very important to preserving the gel coat surface in any fiberglass pool. Our gel coat finish is 32 mils thick so the pool likely could be buffed out back to its original luster if it is faded. But I'm still thinking its calcium scale. and the brown stains are metal plating. All chemistry issues have chemistry remedies. If you would like further recommendations to resolving those issues feel free to contact us at ************************************* We will be happy to connect you with outside pool chemistry professional to help guide, you. As for the repair man saying the pool is faded, we will look for his findings in your incident files. He didn't use acid or adjust your chemistry for you because he is a repair man not a pool maintenance company. Acid is not something they carry on the repair truck since it is not used in the repair of fiberglass pools. Once again thanks for your information. feel free to contact us direct any time at ************

Don't buy its 4 years old and all the color has fadded and stains all over and will not come out crappy products

It is unfortunate you are having Chemistry issues, but these disruptions are definitely chemical balance related issues. Our pools do not fade in a 4-year period to any noticeable level if at all unless chemistry is an issue. We are sorry your unhappy with our product. Staines are not likely more likely you are dealing with metal plating. Seek out metal control products available in your local pool store or online to resolve these issues. or seek a pool chemical specialist to get your chemistry back in balance so the issue will resolve itself. Both these complaints are describing Calcium and Metal plating. Both caused by chemistry control and balance issues. If handled by a professional the pool can and will return back to its original luster.

The pool we got from. Sanjuan pools is the best. We have owned other pools in previous homes and this is the best one. Any questions we have had were answered. Highly recommend them. The quality of the build is exceptional

Thanks so much ******************** for your Kind words. We are thrilled you are happy with your San **** Fiberglass Pool and hope you and your family will enjoy it for many years to come! If you ever need anything, please do not hesitate to call us ************ If you get a chance, please feel free to leave a ****** review for us as well!

I had a small chip on my pool when I got my pool delivered but thanks to San Juan pools service tech they repaired it and it looks like new right away. I am very pleased with the service they provided.

Thank you Nancy for your information and your appreciation! We are doing our best to provide and maintain the best product and service. Please feel free to call us anytime if you need any further service with your San Juan Pool. We are sure you and your family will enjoy your San Juan Pool for many years to come.

When asking for service help, they are rude and insensitive. I have never been happy with their product.

We are so sorry you had such a bad experience with us here at ********************************* Pools. If someone was rude to you here sir, please accept our deepest apologies. Please feel free to email us at ******************************* with all the details of your experience with our employee and let us know exactly what happened so we can look into this rude act so we can rectify this rudeness issue right away. San **** Prides itself on not being rude but to be kind and as helpful as we can within the bounds of our warranty. Thank you for choosing San Juan Pools and we hope your experience with us will be more pleasant the next time around.