ComplaintsforFun Bike Center Motorsports

• Initial Complaint

  03/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a 2020 Kawasaki Z900RS with less than 3,000 miles (2450 miles I think) on it (on Friday March 3rd). I brought it back on March 4th and said it was not the right bike for me. I wanted the 2023 New Honda Rebel 500 they had on the show room floor. Samyr charged me full boat (as expected for the 2023 Rebel 500. He added all the bogus markup fees (as expected). Not one dollar discount on any aspect of the sale and he never even through in a free hat or T-Shirt either (as expected). Here is the kicker. He did not simply take the Kawasaki back (THE NEXT DAY). He said if I wanted the new Honda Rebel 500 (Retails for $6499.00) I would lose $2400 on the "trade in" of the 2020 Kawasaki Z900RS (sold to me at $9500 plus fees). When I bought the Kawasaki I said "NO GAP INSURANCE". When I received the financial document with my forged signature it showed GAP insurance at $649.00. Nuts! So now I have a 2023 Rebel 500. That is costing me double the retail pricd of the bike! I received financial paperwork saying I need to Finance $11509.20. I gave them $2,000.00 down on the Kawasaki. The math just doesn't add up. The finance paperwork through RoadRunner showed a used bike interest rate 10.29 percent. The New Honda should be at a lower "new bike" interest rate.... not a used bike interest rate. In fact the Kawasaki was at 10.24 percent and the new honda paperwork is showing 10.29 percent. What a ripoff. How do you take a 2020 out of their offices and bring it back the next day.... buy a new bike of lower value and end up paying $13509 for a bike that retails for $6449.00 plus taxes tag and set up fees? I will take this to small claims court if they don't fix this right away. The way I see it.... it's costing me $5000 to ride the Kawasaki for less than 24 hours. I will also take this up with the attorney general in Florida if they can't fix this right away. This is not right. I never signed any financial paperwork when I left the dealership. When they snail mailed by paperwork to me 6 days after the sale... that's when I saw the forged signature and ridiculous fees added on to the deal. My next call is to the police to file a "forgery" complaint if they don't fix this error and correct what they did to me. Look at the dates March 3rd 2023 when I purchased the 2020 Kawasaki Z900RS. Look at the date March 4th when I went back to buy the 2023 Honda Rebel 500. Look at Line 6 on page 2 of the Honda financial paperwork. It shows a $3,089.60 fee added on to the total amount financed... for what? No explaination! They scanned my signature off another misc. form that was of little consequence and then put it on this financial aggreement. Notice how each signature on the financial agreement is exactly the same.

  Business response

  03/17/2023

  Mr. ***** arrived at Fun Bike Center and completed all of the necessary closing documents with Kayla B********, Fun Bike Center Finance Assistant. Mr. ***** proceeded to sign all the necessary documents and indicated that he was in a rush. Upon completion of all of the closing documents, Mr. ***** refused to take copies of his paperwork with him and instead took pictures of the documents and asked that we either mail or email them to him.  On 03/03/2023, Mr. ***** called Fun Bike Center and spoke with Mr. Samer F**** Finance Manager, and said that after taking delivery of the Kawasaki Z900rs that it was too fast and not the bike for him. Samer informed Mr. ***** that because he had taken delivery of the motorcycle. we had already legally transferred title from the previous owner as the Kawasaki Z900rs was sold on consignment from a different customer that the only viable option that we had to get him a different motorcycle was to trade in the Kawasaki Z900rs but that we did not recommend this as Mr. ***** would be financially upside down on an additional loan due to negative equity. Mr. ***** indicated that he understood completely the fact that the motorcycle had been retitle in his name and that the vehicle title now had an additional owner thus impacting the vehicles value, but he was still set on trading in the Kawasaki Z900rs for a different motorcycle. Mr. ***** came & settled on the Honda Rebel 500. Samer reviewed the financials of the deal in detail, explaining the impact of trading in the Kawasaki Z900rs would create a negative equity position of $2,400 and Mr. ***** said that he understood and was thankful that we were helping him as he realizes he made a mistake previously. Samer wanted to make sure that it was clear to MR. ***** and reconfirmed the $2,400 negative equity position and Mr. ***** again confirmed and indicated to Samer that we should not feel bad for the mistake he made and that he was happy to move forward despite the $2,400 in negative equity. During the completion of the closing paperwork with Samer Fidy and Kayla B********, Mr. ***** signed the Gap contract and specifically initialed on both the warranties and insurances he declined and opted to purchase (form attached). Mr. ***** again reiterated how thankful he was that we went above and beyond to take care of him. On 03/5/23, Mr. ***** texted us a beautiful picture of his new motorcycle by a lake which was an indication to our team that he loved the bike. On 03/9/2023, Fun Bike Center received a message from Honda, requesting that we reach out to Mr. ***** directly due to his responses on a standard Honda Follow up Survey indicating that he was unhappy with his recent purchase experience. Samer called and Mr. ***** was yelling that he would ruin Fun Bike Center’s reputation and that he would call the police, FBI, and CIA because he believed there must be a law that allows customers to return motorcycles, and ultimately ended the call with “** **** *********”. Samer was able to get back in touch with MR. ***** and Mr. ***** asked to review the contract and bill of sales with Samer as he thought there was a mistake on Page 2, Line 6 of the Honda financial paperwork because of $3,089.60 in fees. Samer explained that the fees were the total of the Gap insurance, government doc stamps, and the negative equity, which was reviewed during the closing and matched breakdown of these items on the bill of sale. Mr. ***** proceeded to accuse Samer of forging his signature, but Samer reminded Mr. *****g that he signed the documents in the office on the iPad. Mr. ***** indicated that he remembered signing the iPad, but it was beside the point, he was upset about the negative equity. Mr. ***** said he planned on purchasing a billboard in front of the dealership to ruin our reputation and again indicated that he would call the FBI, CIA, and police to report us.

  In conclusion, we believe that Mr. Jay ***** is ultimately upset with himself for making an unwise financial decision.

  ***** **** * ******* ******* *** **** ****** ***********

  Business response

  03/17/2023

  We stand with our previous response. thank you so much

  Customer response

  03/18/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I will take them to court to see what a judge has to say about charging me $2400.00 when I didn't have the Kawasaki for twenty four hours.  

  For so many reasons this is wrong on every level.  I don't want anyone else to be taken by this dealership.

  
  
  Sincerely,
  
  *** *****

• Initial Complaint

  08/20/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 4/11/2021, I visited Fun Bike Center in Lakeland, FL interested in a dual sport motorcycle that my wife and I could ride together on. I spoke to a gentleman named Derek who sold me a Kawasaki KLX300 for the job. When I got the bike home, the engine detonated while I was riding my wife down the block (A destructive engine heat condition). My wife and I are not that large, so the fact the bike couldn't handle both of us on the ride was perplexing. With 2 miles on the bike, and after notifying the Sales Manager 8/13/2021 about the detonation issue, I returned the bike to the General Manager (Dave) on 8/14/2021. It has been in his possession ever since. He refuses to return the bike. He offered to put me in another bike. This is not an option for me.

  Business response

  09/16/2021

  Business Response /* (1000, 5, 2021/08/21) */ *************** purchased the 2022 Kawasaki KLX300 on 8/11/21. After he took delivery and had the motorcycle for 4 days, he called and said he was going to return it. I let him know that he could not return it, it had been registered with the DMV, and the finance company had already paid us, so it would be between him and the finance company. I offered for him to trade it in and get another bike, he rode two different motorcycles and said he did not like them. ****** said that he was going to leave the motorcycle with us. I let ****** know that it would be a voluntary repression on his credit, and that he should take it and trade it on another brand that he said he wanted that we do not sell. He refused to take it. ****** told me that before he purchased the KLX300 he did extensive research. Our service department checked out his KLX300 and found no problems with it, but if there was a problem, then the repairs would be covered under the factory warranty. ******s motorcycle is still here and he can pick it up. Consumer Response /* (3000, 7, 2021/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I took delivery of the bike Wednesday night (8/11) at 7PM in the parking lot of a bar next door to the dealer after store hours. The salesman said I could not test ride the bike until I signed the paper showing I took delivery. I thought this was odd since they wouldn't let me test drive it before hand, but he put my mind at ease with talk about driving clear to Miami to change a tire on a bike that was just delivered, and how your "in a family" etc. I notified sales of the problem 8/13 48 hours later at 6:43PM. I was told by the sales manager it would be handled Monday. After speaking with the GM (Dave)on the morning of 8/14, I returned it to the dealer 15 hours later 10AM Saturday (8/14). My notification and return delivery time should have been more than adequate, especially since the dealership was closed when I discovered the problem. My issue is the bike was promised as a 2 up bike and it only works for one otherwise the engine detonates. Dave said he would only do an in-store credit even though I was not interested in any other bike. It was either go home and forget about why I bought the bike in the first place, or compromise by being forced into another bike. I tried test driving a couple bikes. One of them died multiple times, the service department made an idle adjustment, then it started backfiring. It all came down to the fact that I don't think I should be forced into buying a bike. This experience was very disturbing. Business Response /* (4000, 9, 2021/08/26) */ As the General Manager of Fun Bike Center for nearly 30 years, I take incredible pride in our reputation and approach all customer opportunities with humility and honesty. Thousands of satisfied customers and many years later we continue to serve our local community with the utmost integrity and this specific case is no different. I have personally met with our sales and service teams and reviewed the facts and timeline of this case. Additionally, our factory-trained and certified service department inspected the vehicle as the vehicle is under the manufacturer's warranty. We were unable to identify or replicate any issue with the vehicle. Despite going above and beyond by attempting to offer several solutions to Mr. ******** including trading the vehicle in for other vehicles, he refused our attempts at helping him find an acceptable solution and he was set on returning a vehicle that had already been financed, titled, registered, and which he had already taken possession and delivery of. We thoroughly explained to Mr. ******** that he could not simply leave the motorcycle at our dealership as he financed the vehicle with a 3rd party and would need to contact that party if he was not satisfied with the solutions that we could assist him with. Mr. ******** ignored this and left his vehicle at our dealership. We will continue to stand by our offer to assist Mr. ******** by trading in his vehicle towards any vehicle we currently have in stock, or we would be happy to offer the additional option of introducing him to other dealerships in the area that may be able to assist him further. Dave D***** Vice President / General Manager Fun Bike Center Motorsports Consumer Response /* (4200, 11, 2021/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dave, The last word you said to me before I left your dealership was "okay" after I said I was leaving the bike there. This indicated to me you accepted receipt and return of the bike. So this actually meant what then?? I called the lender after I was at your dealership. Your finance guy, Sammer, knows this because the lender told me to call him since he is the one that has to reverse the transaction. I sent all parties involved an email, so everyone should be aware of what is going on. The fact your service department couldn't find the issue doesn't surprise me. The only other lightweight dual sport on your showroom floor was almost double the price. How can you feel an in-store credit is even fair under these circumstances? Especially when it killed multiple times then started backfiring after they raised the idle. In 1998, I built an HD Custom from over the counter parts, so I am not new to the motorcycle maintenance world. It's never ceases to amaze me how when someone's business ethics are questioned, the first response always seems to be how long they been in business. Either they feel they have nothing else to learn, or they have had many years of mistakes. Only you know how you place in that realm. I accept responsibility when I am at fault. That is why I stand firm on this. I know what detonation is. Your service department is ether denying it or they didn't ride it with the same weight as my wife and I. That's another thing. How can you say there is nothing wrong with the bike if you didn't know our 2 up weight? That is the only way you can test it under the same load. What you are doing here is unethical. Business Response /* (4000, 13, 2021/08/30) */ We continue to stand by our offer to assist the customer in trading in the vehicle towards any vehicle that we have in stock. We are happy to offer the additional option of introducing the customer to other dealerships that may be able to assist him further with trading in the vehicle. As previously mentioned, the customer's vehicle was thoroughly inspected by our factory-trained and certified service department, and we were unable to identify or replicate any issue. The vehicle remains under factory warranty. While we have been unable to replicate the customer's issue, we'd like to remind the customer that the factory warranty is valid at any authorized Kawasaki dealer. Full warranty information is available online at:*******************************************************************************

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